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frustratedcustomer2024New Member

Ask the Community

HOW DO I FILE A FORMAL COMPLAINT ABOUT DYSON CUSTOMER SERVICE.

I have been a loyal Dyson customer for many years, purchasing everything from air purifiers and floor care products to the most recent hairstyling tools. However, I am extremely disappointed with the ongoing issue regarding my air styler, which is still under warranty. Despite reaching out to Dyson in June 2024, and having numerous back-and-forth communications, I have yet to receive the replacement I was promised.Each day, I spend over an hour speaking with a customer service representative, only to be told that the issue is being escalated and that I should wait another 24-48 hours. However, I continue to receive empty promises and have not been provided with a concrete solution. I feel stuck and ignored, with no one willing to take real action.The consistent misrepresentation of facts and the lack of meaningful resolution are unacceptable. I can no longer tolerate being misled. I demand a clear and truthful explanation regarding the status of my case, along with an immediate resolut

42 minutes ago

Hat15Rookie Member

General discussion

how to get my Vacuum or refund?

HiI purchased my dyson V8 in October 18th 2023. In February my vacuum stopped working so I called dyson costumer service, everything went well they sent me a label to my email to send out my vacuum. I sent it over at UPS in February 5th of 2024. Then I was supposed to get a replacement and i never did. Somehow dyson sent it to a wrong address and I've been dealing with it since February. I've called every 10 days and wait and wait and nothing happens. I haven't gotten my vacuum and I don't get any response from costumer service. Last time I got a called from "manager Ada" and did nothing. I just want the vacuum I sent in February that I paid for! I'm not asking for nothing else. I have the emails from dyson costumer service and from UPS! I need my Vacuum!! I've been 9 months waiting for it.

Deb22Rookie Member

Hi all,I am totally confused and I know it’s probably me. I have mapped my house and I’m now trying to zone it. I have had numerous attempts at it and watched numerous You Tube videos but still cannot define areas properly. I have a lot of hallways and rooms. I can’t really tell which rooms are being labelled and two rooms that are wrong will not change. If I just define a couple of areas will this work as whole rooms? Can anyone advise the easiest way to zone?

202

1 hour ago

eildoverNew Member

Ask the Community

Experience with Customer Service

My experience with Dyson Customer Service has been protracted, exhausting, and wholly unacceptable for a company of Dyson’s reputation. I have warned all of my friends and family to stay away from this brand at all costs. I have been trying to exchange my Airwrap for over two months, making approximately 27 calls to customer service during this period. My experience can only be described as a series of unfulfilled promises, delays, and inconsistent responses, outlined as follows:• Initial Delays: For the first 2 weeks, I needed to make 10 separate calls about initiating my exchange, with each agent instructing me to wait “a few more days” for validation of my purchase. I never received updates within these “few days”, and had to call repeatedly to initiate any progress on my case. This culminated in finally receiving a return label after numerous interactions.• Warehouse Receipt Verification: My machine was received at Dyson’s warehouse on October 24, 2024. Despite this, I had to make

2 hours ago

chrissyk79New Member

Ask the Community

dyson wont send me a new vaccum as promised

Dyson representatives told me that since my dyson v15 absolute main body was malfunctioning, I would need to send in the entire vaccum and they would send me a new one of the exact model in 3 days. This was on the phone and also in writing via email. I sent and Dyson received my vaccum weeks ago. I called them 3 times since then and they keep saying it will take 3 days to send me a new one they have in stock. Yet, they haven’t. can someone guide me of what to do next?

2 hours ago

Janemac27New Member

Ask the Community

How do i complain about terrible customer service, re no update on a return

I have contacted Dyson customer services regarding my fan heater which was returned to Dyson (via DPD) on 27th October, I’ve been promised an email response twice, I’m still waiting. Shocking lack of customer service. I bought this produce in January. I won’t be buying anything else from them. I’m now left without a heater and no signs of it returning and out of pocket by £300! How do I get this repair update and either my heater returned or a new one as it’s under warranty.

2 hours ago

HairstraightnerNew Member

Everyday use

Corrale Straightners will not hold charge

I bought these very expensive upmarket straighteners for my wife and she has loved them, but now they do not hold their charge and the battery needs to be swapped out. Although an Engineer by trade i have looked to change myself, but no chance as it is clearly a dismantle job with the correct tools.Immediately thought get repaired by Dyson; I need the serial number? Where is that? It’s in a window between the plates, unfortunately it has worn away as my wife holds the straighteners in that area and it is now erased. So what do I do now? Suggestions welcome? I could always get a non-Dyson repair but assume the batteries are Dyson specific? I have no box and these are 4 years old. It appears the Dyson repair centre cannot help me as I have no serial number? Seems fairly short sighted for a premium manufacturer; looks like GHDs for Christmas this year.Next time (if there is) I will make sure that serial number is recorded; my fault 🤦‍♂️ I wonder if Dyson does Trade ins (without the

MSBNew Member

I purchased a $700 Dyson vacuum a year ago. It quit working and we returned over a month ago. We have spent countless hours on the phone with the “professional support”. Our package is routed to NC and we live in KY. I called again yesterday and they supposedly corrected the address. We checked the UPS tracking this morning and it is still routed to NC. I WILL NEVER, EVER BUY ANOTHER DYSON PRODUCT. Certainly not worth the grief this has caused and I will probably never see the replacement again. So I’m out $700. Thank you Dyson for your customer support and for caring so much about your customers.

5 hours ago

Verbal11New Member

Scheduling

schedule turn off

Sometimes my kids turn the heater on in the morning and forget to turn it off when they leave for school. Is there a way to schedule the unit to turn off at a certain time? I tried creating a schedule to put it back into in auto mode at 8am (after they've left for school) but it doesn't seem to work. Maybe if the heater is turned on manually a schedule won't override it?

6 hours ago

Roxiepup7New Member

General discussion

how to test 360 camera quality / performance

I just got a new Dyson 360 NAV and suspect that it’s having some visibility issues with the 360 camera because it’s not doing a very good job navigating and going to the edges of the floors not even close. When I zoom into the top of the 360 camera, it looks like there are potentially some tiny little defects or possibly chips or tiny Scratch and I’m wondering if this is what is hindering the performance ? is there a way to test if this is an issue or not? If we suspect there is an issue with the 360 camera is there a way to just replace the physical glass on the camera without replacing the entire unit? Like I said, I just got it recently, but even with numerous runs, it’s never covering the majority of our floors, even though I admit that it is a smaller place with a lot of things to navigate around. I have owned multiple much less expensive robot vacuums in the past and they have all done a much better job covering the majority of the floors, including Proscenic vacuums, which are a

191

13 hours ago

frustratedcustomer2024New Member

Ask the Community

HOW DO I FILE A FORMAL COMPLAINT ABOUT DYSON CUSTOMER SERVICE.

Deb22Rookie Member

chrissyk79New Member

dyson wont send me a new vaccum as promised

2 hours ago

Janemac27New Member

Ask the Community

How do i complain about terrible customer service, re no update on a return

2 hours ago

HairstraightnerNew Member

Everyday use

Corrale Straightners will not hold charge

Verbal11New Member

lianjinggaoNew Member

General discussion

Why online chat want to delay my appointment?

I had a really strange experience with online chat support.I initially reached out to technical support to troubleshoot an issue, but they were unable to resolve it, which was fine. I then asked if I could schedule a repair appointment, as I remembered being able to do so through email in the past. The support agent told me to wait 24 hours with a ticket number. After 24 business hours, I contacted them again, and this time they asked me to wait 7-10 days before reaching out again. During this chat, they requested my name, address, email, and product receipt.I found this very odd. Why were they constantly delaying the appointment scheduling?Rather than continue waiting, I decided to check Dyson's website and discovered that I didn’t need to schedule a repair at all. I could simply visit a service center directly without needing an appointment (https://www.dyson.com/support/repairs-and-servicing-information).I hope Dyson investigates what these online chat support agents are doing, as i

17 hours ago

jdunstan20New Member

Ask the Community

need escalation help!!!

I have a v8 absolute cordless that stopped working. I paid for the warranty, contacted CS and mailed them back the unit via their shipping label. First they said I shipped them the wrong product. Then told me they never received it. I confirmed via UPS they did receive it and after 18 calls, that’s right 18 calls to CS, they now want pictures of the product I sent them. WTF! It has been at least 5hrs of waiting on hold and they keep giving me the run around. Without question the worst custom experience ever. I cannot believe this is how they operate. I shipped them my unit, which was under warranty and they have yet to send me a replacement. It’s been 5 months of me calling back, over and over again. It’s so infuriating. They say they’ll call me back, email me, etc….nothing from them. It’s the same story every time I call. If there is anyone who can help please contact me….I’m at my wits end with these people.

20 hours ago

PJC3Novice Member

Ask the Community

Faulty Unit out of the box and non existent customer service

Can somebody advise how I can get a replacement unit.I ordered a new handheld hoover, it arrived the following day and was faulty out of the box - the battery does not charge.having video called tech support, made further calls and emails to customer service I have been promised a replacement part, but nothing- I have no confidence in the process at allany assistance appreciated

1 day ago

cduong28New Member

Controlling your Dyson air treatment machine

Lost my Dyson HP7A remote

Hello, I lost my Dyson HP7A remote control, now I cant control temperature, fans speed, change direction...etc. Basically My HP7A becomes useless without the remote control. I called Dyson support 3 times.- The support person (also got his line manager involved) suggested me to use the Dyson app while waiting for the remote control back to stock. However, The Dyson app doesn't not connect to HP7A. I am shocked that Dyson employees don’t know their product that well.- One day later I had a second support call, the support tried to help finding the remote from external sellers, but didn’t success. He said I should exchange my Dyson for a refurbished one and created support ticket for me. He said Dyson will get back to me within 48 hours, but 4 days gone by, no one has contacted me.- Four days later, I called the the third time, the support said I am not eligible for an exchange because it is my fault to lost the remote control, and loosing a remote control is not eligible for an exchange

120

1 day ago

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