Official Dyson Community Support | Dyson Community

Discussion areas
Latest posts
Help others

Getting involved

Post a question, get the latest information and share your knowledge with our Community.

Ask the Community

1031 topics
1993 Replies

Tips and tricks

72 topics
92 Replies

Inside Dyson

35 topics
13 Replies

Community news and information

55 topics
197 Replies

Dyson robot vacuums

General discussion

87 topics
216 Replies

Setting up your home

6 topics
20 Replies

Scheduling, mapping and zoning

17 topics
26 Replies

Controlling your Dyson robot

14 topics
41 Replies

Maintaining your Dyson robot

11 topics
44 Replies

Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

General discussion

862 topics
2007 Replies

Using your Dyson cordless vacuum or wet cleaner

131 topics
371 Replies

Maintaining your Dyson cordless vacuum or wet cleaner

200 topics
594 Replies

Dyson corded vacuums

Dyson upright and cylinder vacuums

General discussion

180 topics
366 Replies

Using your Dyson corded vacuum

32 topics
82 Replies

Maintaining your Dyson corded vacuum

46 topics
136 Replies

Dyson hair care

Dyson hair dryers, multi-stylers, straighteners, and formulations

General discussion

536 topics
1127 Replies

Everyday use

52 topics
155 Replies

Getting started with styling

26 topics
46 Replies

Maintaining your Dyson hair care machine

56 topics
119 Replies

Dyson air treatment machines

Dyson purifiers, humidifiers, fans and heaters

General discussion

333 topics
795 Replies

Scheduling

15 topics
42 Replies

Controlling your Dyson air treatment machine

75 topics
223 Replies

Maintaining your Dyson air treatment machine

78 topics
259 Replies

Air quality

81 topics
249 Replies

Dyson headphones

Dyson OnTrac™ and Dyson Zone™ headphones

General Discussion

46 topics
217 Replies

Setting up your Dyson headphones

1 topic
4 Replies

Controlling your Dyson headphones

3 topics
10 Replies

Maintaining your Dyson headphones

2 topics
7 Replies

Air quality

2 topics
5 Replies

Dyson lighting

Dyson Task and Suspended lighting

General discussion

14 topics
47 Replies

Using your Dyson light

5 topics
8 Replies

Maintaining your Dyson light

5 topics
14 Replies

Dyson Airblade™ hand dryers

General Discussion

4 topics
13 Replies

Using your Dyson hand dryer

1 topic
1 Reply

Maintaining your Dyson hand dryer

1 topic
1 Reply

Voice assistants

Using smart voice control with your Dyson connected machines

General discussion

8 topics
58 Replies

Amazon Alexa

2 topics
3 Replies

Google Assistant

2 topics
7 Replies

Siri Shortcuts

3 topics
9 Replies

ss888Rookie Member

Ask the Community

ANYONE FROM DYSON SUPPORT ABLE TO ASSIST WITH MY REFUND? IT WAS RETURNED IN JULY AND NOW IT'S OCTOBER

I purchased the hair dryer back in May 2024. I decided to return the item as I wasn’t happy with the product. I returned the item in July 2024. Since then, it’s been a nightmare dealing with Dyson!I’ve called Dyson over 30 times and have so many case numbers only to be told the refund department hasn’t replied back yet on the refund status yet.The product was delivered at the Purolator facility on July 12, 2024. Ever since then I have had such a run around with supervisors at Dyson telling me they’ll have to wait 24-48hrs for a response from the refund dept. It is now Oct 15, 2024. No one has called or replied back to me via phone call or email. I am constantly chasing after Dyson call center for a resolution without any luckI am so exhausted and unhappy with the quality of service I have experienced with Dyson. My house is full of Dyson eqiupment and unfortunately I will never be shopping for Dyson products again. Good luck getting your money if you’ve returned your product. I am givi

1 hour ago

MattCNovice Member

Ask the Community

No reply from Customer Services. What should I do?

29/09/24 - Called Dyson Customer Services, went through troubleshooting, was advised enquiry needed to be escalated to the “In-Market Professional Contact Department” who would call me in 24-48 hours.They didn't call back. No missed calls, no emails, nothing.08/10/24 - Contacted Dyson again via Web-chat. Advised my original enquiry was NOT escalated as it should have been (no apology or anything!) but was reassured it had now been escalated as it should have been and I would hear back in 24-72 hours. This time they couldn’t tell me which department would be calling me back and they couldn’t give me a direct contact number.72 hours later; no call back, no missed calls, no voicemail, no emails, nothing.Please does anyone know how to get through to a Dyson department who can help?

1 hour ago

ss888Rookie Member

General discussion

NO RESOLUTION FROM DYSON. UNHAPPY WITH THE QUALITY OF SERVICE. BEWARE!

1 hour ago

ss888Rookie Member

Ask the Community

Returned My Device 3 months Ago and No Refund Given

I’ve called Dyson over 30 times and have so many case numbers only to be told the refund department hasn’t replied back yet on the refund status yet.The product was delivered at the Purolator facility on July 12, 2024. Ever since then I have had such a run around with supervisors at Dyson telling me they’ll have to wait 24-48hrs for a response from the refund dept. It is now Oct 15, 2024. No one has called or replied back to me via phone call or email. I am constantly chasing after Dyson call center for a resolution without any luckI am so exhausted and unhappy with the quality of service I have experienced with Dyson. My house is full of Dyson eqiupment and unfortunately I will never be shopping for Dyson products again. Good luck getting your money if you’ve returned your product. I am giving up on my $750 Dyson owes me as I see no resolution going forwardI have been robbed of my hard earned money and Dyson does not seem to care. Think twice before you make a purchase. Once the item

1 hour ago

sanamabbasNew Member

Maintaining your Dyson hair care machine

Warranty not being honored

I hope this message finds you well. I am writing to formally express my concerns regarding the warranty replacement policy for my Dyson Airwrap, which I believe has not been honored according to the information provided on your website. According to Dyson's website, there is a two-year warranty policy that allows for a replacement of the product if any issues arise. However, when I contacted customer service, I was informed that since I only have one month left on my warranty, I would only be eligible for a refurbished replacement. This was surprising to me, as it is not specified on your website that a refurbished item would be the only option for customers with limited warranty time remaining. During my conversation with customer service agents, they acknowledged that this policy is not mentioned on your website and indicated that they plan to update it. I made it clear that even if they do update the policy, it should only apply to new customers who purchase the item after the updat

4 hours ago

sanamabbasNew Member

Maintaining your Dyson hair care machine

warranty exchange Air Wrap

4 hours ago

movsyannikovRookie Member

Using your Dyson cordless vacuum or wet cleaner

Dysin G1 debris tray falls out of the machine

I just bought the G1 Wash and the debris tray keeps falling out of the machine. What is the solution for this? It doesn’t seem to be properly attached to anything. The red filter tray fits well but the debris tray doesn’t. What are the exact instructions to make it stay?

8 hours ago

DeborahOsbornNew Member

General discussion

High Torque XL Cleaner Head - Replacement

Dear team,Please can you help? I need to buy a replacement head for my Dyson SV16 cleaner (serial number: P2T-UK-PAA0151A). My current one has broken. The part I need is a High Torque XL cleaner head (part number: 970426-01)The part has been out of stock on your website for many months now - I suspect the product is now discontinued. When I tried to obtain an ETA via the digital assistant, I was instead taken down a route of being offered a 25% discount on a new cleaner. I don’t need or want a new cleaner, I would like to replace a broken part of my existing cleaner.I then tried getting this information via the customer service line and was told I had to give an email address to get the information. Not sure why it’s necessary to have my email address before a customer service advisor tells me when a part's going to be back in stock - especially as I’d already supplied the serial number of my Dyson. They then couldn’t tell me other than “our managers are working on it” -whatever that m

9 hours ago

AmyJNew Member

Ask the Community

No order confirmation sent unable to locate my order

I am putting this on here in the hopes Dyson takes my issue seriously and someone will actually resolve my issue as they have no email to sent my complaint to. I can see through previous posts people have finally had their issues taken seriously and resolved through this.I purchased an air wrap direct from their website when it was on sale for £299.99.I never received an order confirmation but didn’t pay much attention to that as I got the item the next day, I needed to return the item a week later and when I contacted customer service they were unable to locate a purchase from me, and the people I spoke to outright tried to gas light me into believing I bought it from a different company. I thought even without an order number there would be proof of my purchase through email, contact details, bank details and address. I showed proof of my bank statement saying Dyson limited but this was not good enough for them, at one point I was told from the company that by searching for the produ

13 hours ago

VickihyemNew Member

General discussion

Dyson Wash G1 foaming

My wife really hates this machine as it constantly foams up and takes longer to clean the floors than a standard mop. She’s not using any detergents and actually vacuums before using the device. I’ve seen a few posts that this is common. Does anyone have a solution

14 hours ago

ss888Rookie Member

Ask the Community

ANYONE FROM DYSON SUPPORT ABLE TO ASSIST WITH MY REFUND? IT WAS RETURNED IN JULY AND NOW IT'S OCTOBER

1 hour ago

ss888Rookie Member

General discussion

NO RESOLUTION FROM DYSON. UNHAPPY WITH THE QUALITY OF SERVICE. BEWARE!

1 hour ago

sanamabbasNew Member

Maintaining your Dyson hair care machine

warranty exchange Air Wrap

4 hours ago

DeborahOsbornNew Member

General discussion

High Torque XL Cleaner Head - Replacement

9 hours ago

AmyJNew Member

Ask the Community

No order confirmation sent unable to locate my order

13 hours ago

ApplicationUser009New Member

General discussion

How much different is in formaldehyde and VOC removal capabilities between Big+Quiet (BP04) and Hot+Cool (HP09)?

I’ll buying air purifier for my house, because formaldehyde and VOC level is very high.(formaldehyde: 0.4~1.2mg/㎥, VOC: 0.6~2.4mg/㎥) My candidate purifiers are Big+Quiet (BP04) and Hot+Cool (HP09) Formaldehyde.The selection is a bit difficult.My room is about 16㎡, but formaldehyde and VOC level is high. Anyone who bought or tested these two models, How much different is in formaldehyde and VOC removal capabilities between these two?Do you think HP09 is enough to remove the gases in my room?

14 hours ago

Stwolford5981New Member

General Discussion

How do I register my Dyson Airblade hand dryer?

With the cost of any one of the products in the Dyson family all well into the upper cost range compared to competitors, why is the customer service on the cheap end ? My issue was with not being able to register my freaking expensive ass hand dryer bc SN I entered got a (product not found ) message . Please click on purple chat icon for entertainment bc help wasn’t found . [Moderation edit - title updated]

19 hours ago

N0tADys0nFanNew Member

General discussion

Frustrating Customer Service - Ongoing issue

Dyson CS is absolutely awful! They have no answers and always tell you to wait for 48 hours and if something hasn’t happened to contact them again. This is frustrating and infuriating for products that are supposed to be customer centric.My issue began when I contacted them in September as the head of my Dyson Ball Animal 2 quit working. After going through troubleshooting with the CSR I was told a replacement head would be needed, however, after checking, they were out of stock. Due to this I was told a replacement, Ball Animal 3 Complete would be provided to me free of charge. In order to fulfill this however, I would have to return my broken vacuum. I agreed to do so and shipped the vacuum back to Dyson. A few days after receiving the defective unit, Dyson shipped out the replacement Animal 3, which was due to be delivered the next day. The next day came and went and I didn’t receive the new unit. I contacted UPS and they stated the unit was placed on the wrong truck and would be de

1 day ago

mw20New Member

Ask the Community

v10 Main body compatibility

I have a v10 Total Clean purchased from Costco (serial number YJ7-US-KCA2268A). It has been showing a steady red light when I try to operate it. The troubleshooting guide says I need a new main body and cyclone (part number 969596-05) which is out of stock. I see part 969596-06 which is compatible with other v10 models is available. I want to confirm if this is compatible with my vacuum as the only difference I see if the color. I would rather buy this than a brand new vacuum.

1 day ago

alemontferNew Member

General discussion

Puerto Rico Scam

Do you live in Puerto Rico and want to buy Dyson? My advice is just don't. Here's the experience of many puertorriqueños including me.You buy a very expensive product in Puerto Rico, purchased locally, that says it comes with a nice warranty, but does it? Well, Dyson just refuses to honor the warranty of my Vacuum... why? Well, because they decided to change management, change processes and close the warehouse that ships to Puerto Rico without any notice to their new or existing customers so that they can take your money and tell you woops, I'm sorry, you are on your own, when the machine breaks down.I have called, emailed and escalated the case multiple times since September 25th and they just repeat the same thing over and over, no shipping to Puerto Rico.Dyson, I want you to understand, you are deceiving customers in Puerto Rico by taking their money for a very expensive product that has a warranty to then refuse to honor it and ship the parts. This is, in my opinion, false advertis

1 day ago

User Leaderboard

This leaderboard resets every monday.

Show full leaderboard

This leaderboard resets every monday.

Show full leaderboard

Recently Awarded Badges

frickhelmhas earned the badge Connectivity Specialist
Jackhas earned the badge Conversation Starter
Morcmanhas earned the badge Headphone Specialist

Show all badges

Welcome to the Dyson Community

Getting started

Featured articles

The latest news, updates and launches from the Dyson Community

Join the conversation

User Leaderboard

Recently Awarded Badges

Dyson support

Create a Community account to start contributing.

Login to the community

Scanning file for viruses.

This file cannot be downloaded