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KaraPNew Member

General discussion

$1200 unit for this kind of treatment is insane.

It’s funny, when I started looking at Dyson I saw nothing but good reviews on everything. Now, all I’m seeing are the horror stories that I seem to be going through. We bought the $1200 unit, Gen5Outsize because of the square footage it was going to be covering. In 3 months the control wheel on one side broke off that helps keep it on track. I called Dyson as it was still under warranty and they said thy would send a replacement but the replacement was out of stock. They told me to call back in a couple weeks to go over all of this again and then it will be sent. Excuse me? I have to call back and redo all of this? Why? That is asinine. Within the next two months the other wheel broke off essentially making my unit unusable because now it’s just sliding all over the place on the hardwood and wont even move on the carpet. SO I called Dyson back and they again said they would replace the head but IT’S STILL OUT OF STOCK! So instead I can send the unit back and they will replace it. BUT

3 hours ago

neevyNew Member

General discussion

Months trying to replace faulty hairdryer

I have tried to get a faulty hairdryer Collected and returned .i eventually got it collected and assured the item would be replaced . After multiple complaints logged and promises of callbacks and emails . I have been informed today that an order was put in for an out of stock hairdryer . Again another complaint raised . Customer service is a disgrace .

9 hours ago

RichardAllen44New Member

Ask the Community

Dyson shutting down after 2 seconds on MAX power mode

I have 2 V7 slim stick cleaners. One works as expected while the other shows the characteristics as indicated in my title. On normal mode it works fine but after switching to max power setting it cuts out after 2 seconds. At this point the sweeper is dead and will not work in either mode. I have to connect the charger for perhaps 5 seconds to get it to work in normal mode. I think that the battery does not get emptied by going to max power but something in the controlling circuitry calls a halt and the unit shuts down. I see no physical damage to the battery, contacts are clean. I was told there was a problem with the battery. So paid £65 for a new battery and the fault is still there, So that was a waste of money. Anyone else have the same issue?

12 hours ago

Ilia DoichevNew Member

General discussion

Dyson App in countries where Dyson is sold

I want to ask, when I will be able to install your application for controlling your smart devices in Bulgaria?

13 hours ago

Alexander2552New Member

General discussion

No refund recieved. No call-back from escalation team. Ongoing for almost two months. County Court claim next step.

Good morning. I initially contacted you on 02 September 2024 to return a SolarCycle lamp. The returns label was not forthcoming. Four calls and two failed escalations later, an agent belatedly provided a Parcelforce returns label - emailed to myself on 12 September 2024. I duly packed the item and dropped this off at the Post Office on 19 September 2024. Parcelforce tracking shows that the item was delivered to Dyson on 23 September 2024. No refund arrived. I contacted customer service again on Monday 30 September 2024. This was a 70 minute call. The agent had no record of the product being returned and could not locate the pre-paid postage label or a return request. Despite his persistent efforts to have me ‘’wait another 30 days’’, he eventually sent me a link to provide proof of postage/tracking/label. An escalation call-back was promised for the following day. No call-back was received.I called again two days later. This agent informed me that he had no record of any call from Mond

15 hours ago

Kesling1New Member

Ask the Community

Dyson Corrale™ straightener

Just received these and find that the plates feel quite snaggy like they are ripping my hair. Usually the plates glide through the hair. Is this how they are meant to be, is it just a case of getting used to it?

16 hours ago

daysuhnNew Member

General discussion

V10 animal - stops after 1s

Hi, My V10 has a problem, I press the trigger and it just does the "boing" noise and stops. Machine thoroughly cleaned, filter clean etc. Looks like it's a very common problem with the motor developing a fault. How can I go about getting this fixed? It's exactly the same issue as this one: https://www.reddit.com/r/dyson/comments/1atfni6/dyson_cyclone_v10_immediately_stops/

17 hours ago

PayncarryRookie Member

General discussion

Dyson Shady Vacuum battery business /Terrible Customer Support

I have a brand new Dyson 360 Heurist robot vacuum and has no receipt. Unfortunately I opened it late and battery was dead already. I approached customer service and they told me apply for stock notification but nothing comes up after 8 months.Than they offered me to upgrade $800 dollar vacuum to $1400 with Dyson 360 eye with 10% discount. I can see Dyson 360 eye has same issues i.e. No battery in the stock. Customer service in Asia don’t understand English and copy and pasting same stuff without even reading my emails. Kind of very annoying.I only bought robot due to the fact I used Dyson D23 which served me very good. Now my $800 dollar robot vacuum is useless garbage taking space in hope of getting battery which Dyson will never get in the stock.What a company. Shame on you guys that wasted my hard earned money.

19 hours ago

MorcmanGold Level Contributor

Maintaining your Dyson robot

Vis nav keeps asking for me to clean its sensors

Hi all,since some weeks my dyson 360 vis nav is throwing a clean sensor error after (almost) every run. I clean it like crazy and it is almost as clean as new. Sometimes I can find some tiny tiny pieces of spider threads on the front left sensor. Is it really this sensitive? Is there a way to see which sensor is causing the error, I might have overlooked someting. Thanks!

19 hours ago

Sj5860932Rookie Member

General discussion

serious help need!

Hello, I really need help to solve this situation.I’m a professional hairstylist in NY. I have two Dyson hairdryer. I retuned both hairdryers to repair / replace this April. I got one couple weeks later but I haven’t received another one. I contacted customer service many times. I gave them my information serial number, copy of return label as much as i can.but they keep saying we need time to research what happened this. And no response. I had same conversation 4time. Even supervisor said same.its been almost 7 month since I returned hairdryer.I have no idea what should I do.please let me know if someone has same situation and how to solve this.Thank you !

1 day ago

neevyNew Member

General discussion

Months trying to replace faulty hairdryer

9 hours ago

Ilia DoichevNew Member

General discussion

Dyson App in countries where Dyson is sold

I want to ask, when I will be able to install your application for controlling your smart devices in Bulgaria?

13 hours ago

Kesling1New Member

Ask the Community

Dyson Corrale™ straightener

16 hours ago

MorcmanGold Level Contributor

Maintaining your Dyson robot

Vis nav keeps asking for me to clean its sensors

19 hours ago

AlexPNew Member

Ask the Community

Dyson hand held V7

Replaced battery only last year. Now finding despite charging, the machine only lasts seconds before running out of charge ?!?Can’t be the battery so soon - what can I try ?!?

1 day ago

stockport1965New Member

General discussion

Loud whirring noise after shutting off Animal Ball

Could this be the filter in the ball?

1 day ago

MalcNew Member

Maintaining your Dyson cordless vacuum or wet cleaner

How Often Should You Perform Maintenance on Your Dyson WashG1?

Hello everyone, I've recently started using the Dyson WashG1 and I'm curious about the best practices for maintaining it. I want to ensure it operates efficiently and lasts as long as possible. For those of you who have experience with this model, how often do you perform maintenance on your Dyson WashG1? Here are a few specific questions I have: 1. **Regular Cleaning:** How frequently should I clean the filters and other components?2. **Deep Maintenance:** Are there any parts that require less frequent but more thorough maintenance?3. **Signs of Wear:** What are the signs that indicate it's time for maintenance or part replacement?4. **DIY vs. Professional Service:** Is it better to handle maintenance myself, or should I consider professional servicing? Any tips or advice would be greatly appreciated. Thanks in advance for your help! Looking forward to your responses.

1 day ago

fifisutantoNew Member

Ask the Community

Concerned the Airwrap I purchased off a 3rd Party Reseller is Counterfeit

I purchased a Dyson off of a third party reseller, and am concerned of its authenticity. Pictures below, could I get help from someone who have better knowledge in what a counterfeit looks like to determine whether what I purchased is a fake?

1 day ago

Natmor1New Member

General discussion

New AirWrap id turning off with smoothing brush

My Dyson is leas than two weeks old and Any time I use the soft smoothing brush, it turns off after a few minutes and the light flashes white. My gut tells me the design of the brush is faulty and the air doesn’t come out properly therefore the dryer protects itself. Anyone else has this problem?

1 day ago

NaciyeNew Member

Using your Dyson cordless vacuum or wet cleaner

Dyson V11 Vacuum Issue - Request for Assistance

Dear Dyson Service Team,I hope you are doing well. I am writing to seek assistance with my Dyson V11 cordless vacuum cleaner, which I purchased approximately one year ago. Unfortunately, the device has recently started experiencing a problem.The issue is that the vacuum runs for about 3 seconds, then stops for 1 second, and resumes working in short bursts. This cycle repeats continuously, making it impossible to use the vacuum effectively. Other than this issue, I haven't encountered any other problems with the device.I would appreciate any guidance you can provide on troubleshooting this issue or arranging a repair if needed.Thank you in advance for your help.Kind regards,Naciye

1 day ago

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