Official Dyson Community Support | Dyson Community

Discussion areas
Latest posts
Help others

Getting involved

Post a question, get the latest information and share your knowledge with our Community.

Ask the Community

1078 topics

Tips and tricks

84 topics

Inside Dyson

36 topics

Community news and information

57 topics

Dyson robot vacuums

General discussion

116 topics

Setting up your home

6 topics

Scheduling, mapping and zoning

22 topics

Controlling your Dyson robot

16 topics

Maintaining your Dyson robot

14 topics

Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

General discussion

1192 topics

Using your Dyson cordless vacuum or wet cleaner

151 topics

Maintaining your Dyson cordless vacuum or wet cleaner

211 topics

Dyson corded vacuums

Dyson upright and cylinder vacuums

General discussion

244 topics

Using your Dyson corded vacuum

33 topics

Maintaining your Dyson corded vacuum

57 topics

Dyson hair care

Dyson hair dryers, multi-stylers, straighteners, and formulations

General discussion

796 topics

Everyday use

56 topics

Getting started with styling

27 topics

Maintaining your Dyson hair care machine

62 topics

Dyson air treatment machines

Dyson purifiers, humidifiers, fans and heaters

General discussion

400 topics

Scheduling

17 topics

Controlling your Dyson air treatment machine

77 topics

Maintaining your Dyson air treatment machine

82 topics

Air quality

81 topics

Dyson headphones

Dyson OnTrac™ and Dyson Zone™ headphones

General Discussion

66 topics

Setting up your Dyson headphones

3 topics

Controlling your Dyson headphones

6 topics

Maintaining your Dyson headphones

4 topics

Air quality

2 topics

Dyson lighting

Dyson Task and Suspended lighting

General discussion

16 topics

Using your Dyson light

5 topics

Maintaining your Dyson light

4 topics

Dyson Airblade™ hand dryers

General Discussion

4 topics

Using your Dyson hand dryer

1 topic

Maintaining your Dyson hand dryer

1 topic

Voice assistants

Using smart voice control with your Dyson connected machines

General discussion

11 topics

Amazon Alexa

3 topics

Google Assistant

4 topics

Siri Shortcuts

3 topics

Walace58New Member

General discussion

dyson ball animal 2 sounds like an air raid siren on switch on and switch off. . when running there is no such noise and works correctly

As per title

27 minutes ago

MS1Rookie Member

General discussion

Terrible customer service and no refund 9 weeks later

Returned hot and cold air purifier within return period. 9 weeks later and several long, circular phone calls/waiting for refund to appear in bank account, no refund has appeared. Staff say something and the next person starts from the beginning again.Now on Twitter/X the team is asking me for things Dyson has never provided.Others have had similar experience, there’s clearly something that Dyson customer service is doing wrong. Incredibly frustrating and a complete waste of time. I’ve returned the machine within the 35 day return period and simply want my money back!

33 minutes ago

GutoRookie Member

General discussion

DO NOT BUY FROM DYSON

A friendly warning that the Dyson Coralle have a max 3 year life span. The battery will fail (this is what Dyson say) but they will not offer a fix and as it will be out of warranty they will advise you to dispose of the £400 product! They will phob you off with a 25% discount on your next purchase and a story about batteries not ever lasting more than this. so really this should be on the original specification when you purchase them, so technically you are being mis sold this item. As they say it is normal batteries to degrade over a few years, but they don’t tell you that when this happens to the Coralles that is it, the product is not fixable, sorry and goodbye! £400!!! what a complete joke. DO NOT BUY

302

59 minutes ago

AbhijitNovice Member

General discussion

dysson Ball Animal , the brush does not turn.

The vacuum turns on but the brush does not rotate.

684

1 hour ago

TxtcherNew Member

General discussion

Dyson V11 Disappointment

I finally got my first cordless vacuum. It has been 6 months now. My frustration and disappointment have motivated this post.First, let me mention the good things: The battery life, and I like the wall mount charge station.Now for the bad...Does Dyson not consider that it is usually a woman that uses their product? I am a 61-yr-old woman who is in great shape (I power lift 2x a week). In spite of that, this vacuum is a work out to use. The top half is heavy and cumbersome to use. I can barely maneuver it with one hand if I am using an attachment to clean a cushion. The weight of it is too much for my wrist and forearm to support. Also, the weight and pressure on the knuckle on the base of my thumb results in pain and a blister if I use it for too long. I hate cleaning, and add in pain? Seriously? The struggle is real folks. Trying to remove the wand from the main canister! Yes I have fully depressed the button, but I struggle every time trying to remove the wand so I can empty the ca

272

1 hour ago

DanielJordan1979Novice Member

General discussion

Disabled person help, please!

I am a disabled person, as is my wife (I have MS). My wife secretly splurged on a Dyson V10 last year, for my birthday, and it has suddenly stopped working (3 blue lights flash once when trigger pulled). I spent 2 hours this morning on the 'Chat' trying to find what I can do, as it's still under warranty for 13 more months, only to be told to pay £115 for a replacement part. I don't understand why? Then I tried in vain to find an email address to write to, as my disability affects my speech and comprehension, but all I can find are phone numbers. I feel really fobbed off, and am really not very happy at all. £450 for a vacuum cleaner, then another £115 less than a year later?? Yes, it's used daily, as I can't use the other corded Dysons we have due to my muscle weakness. I have 5 Dyson products in my home, and have never once needed customer service, they've always worked perfectly, with a little TLC. Please can anyone help me? I feel at a loss.

606

1 hour ago

pato_londresBronze Level Contributor

Maintaining your Dyson corded vacuum

Fitting A replement ES1770690 Upper Duct Assembly to DC38 instructions manual

I have purchased a ES1770690 Upper Duct Assembly spare part from Dyson. Looking for a workshop manual that explains how to fit this part.

151

1 hour ago

rmacgregor24New Member

General discussion

they do not stand behind their products, and the batteries fail a waste of money

I’m a registered nurse and I don’t have time to write out all the specs of when I bought what and how and all of that like a lot of these people have taken the time to do bottom line my husband and I spent $1500 so I could have a superior product and it turned out to be crap. I purchased the hairdryer it failed. I purchased a straightener it failed. I purchased the air wrap and it failed The batteries do not sustain and will not return their product on other product or anything else if I spend this much on a hairdryer, you better freaking be able to back it up disgusted am I to say the least do not buy Dyson!!!!

202

1 hour ago

mubashir313Rookie Member

General discussion

Lightweight, durable cordless vacuum: Expert guide to choose

I researched the cordless vacuum over the past few days because I do cleaning jobs professionally and dragging a corded vacuum around is killing my productivity.I read expert reviews from neyyorktimes, consumer reports and Popular Mechanics and they are marking these two as the bestDyson V15 Detect Plus Cordless Vacuumhttps://www.amazon.com/gp/product/B0CT97D9R2?th=1&linkCode=ll1&tag=newyorktimes1-20&linkId=3f9c0d574deaad537bac3397c5696981&language=en_US&ref_=as_li_ss_tlDyson V11 Origin Cordless Vacuumhttps://www.amazon.com/Dyson-Origin-Cordless-Vacuum-Nickel/dp/B00FZPRUTY?&linkCode=ll1&tag=consumersreports0a-20&linkId=e399a7389b40e55cf6b4e77e1a087b4a&language=en_US&ref_=as_li_ss_tlBut i am having trouble which one should i buy? and need your expert guidance. I clean multiple homes a week some with hardwood others with thick carpets. Pets, kids, and tight spaces are common. I need something powerful, lightweight with great battery life and built

735

1 hour ago

LaurenkdentoniteNew Member

Using your Dyson cordless vacuum or wet cleaner

v10 Cyclone power issue but 5 years old

My v10 Cyclone has started having power issues when I’m vacuuming. Full battery, no problem lights flashing, clean filter, no obstructions, but it’ll suddenly just turn off while I’m vacuuming and I have to fiddle with the trigger to get it going again. Finally today I can barely get it to turn on, even though battery light is full. It almost feels like the trigger isn’t depressing all the way. Full disclosure, my vacuum is about 5 years old, so I’m not sure if this is a time to replace the whole thing or if it can be repaired. I don’t know how long these are supposed to last but I’d love to avoid spending $400 on a new unit! Thanks for any tips!

172

1 hour ago

Walace58New Member

General discussion

dyson ball animal 2 sounds like an air raid siren on switch on and switch off. . when running there is no such noise and works correctly

As per title

27 minutes ago

MS1Rookie Member

General discussion

Terrible customer service and no refund 9 weeks later

33 minutes ago

GutoRookie Member

General discussion

DO NOT BUY FROM DYSON

302

59 minutes ago

AbhijitNovice Member

General discussion

dysson Ball Animal , the brush does not turn.

The vacuum turns on but the brush does not rotate.

684

1 hour ago

DanielJordan1979Novice Member

General discussion

Disabled person help, please!

606

1 hour ago

pato_londresBronze Level Contributor

Maintaining your Dyson corded vacuum

Fitting A replement ES1770690 Upper Duct Assembly to DC38 instructions manual

I have purchased a ES1770690 Upper Duct Assembly spare part from Dyson. Looking for a workshop manual that explains how to fit this part.

151

1 hour ago

rmacgregor24New Member

General discussion

they do not stand behind their products, and the batteries fail a waste of money

202

1 hour ago

LaurenkdentoniteNew Member

Using your Dyson cordless vacuum or wet cleaner

v10 Cyclone power issue but 5 years old

172

1 hour ago

WALKER631Novice Member

General discussion

V11 wall mount

I’ve just purchased a new V11 to replace my old V8 which had seen better days. However on fitting the new wall mount for the V11 I notice it has been redesigned. We have our charge cable coming out of the wall (not in view) as it is hidden behind the Dyson wall mount. The old mount had designed in a nice access hole to allow this but the new mount does not have such a hole. What is the solution? We can’t run it down the wall as there is no plug socket the wall the Dyson is on? Solutions?

456

1 hour ago

LouBNovice Member

General discussion

Appalling customer 'service'

I’ll never buy from Dyson again after the weeks of appalling customer service. It ranges from product information being made up when they don’t know the answer to mistakes being made with returns which are supposed to be quick and easy.I’ve made a phone call today which resolved nothing and just spent 1hr 15m on Chat with someone who pretended to understand and then kept talking about a different order. All I want to do is to return a one item order. The website says this is easy, it’s not. I think this agent actually deliberately acted confused to annoy me as well, ignoring 3 times the order I was asking to return.I don’t see how this company will continue with the issue they have with service. I’ve seen people have issues when something is faulty/break down as well.

4210

2 hours ago

User Leaderboard

This leaderboard resets every monday.

Show full leaderboard

This leaderboard resets every monday.

Show full leaderboard

Recently Awarded Badges

Bakerladyhas earned the badge Floorcare Specialist
Bakerladyhas earned the badge Community Builder
Bobakmanhas earned the badge Floorcare Specialist

Show all badges

Welcome to the Dyson Community

Getting started

Featured articles

The latest news, updates and launches from the Dyson Community

Join the conversation

User Leaderboard

Recently Awarded Badges

Dyson support

Create a Community account to start contributing.

Login to the community

Scanning file for viruses.

This file cannot be downloaded