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JPappasRookie Member

General discussion

Gen5Detect Cyclone Gasket Falling Out

This red gasket on my Gen5 Detect, which is a few months old is just falling out of the engine. Is this repairable because air can be felt leaking out the gasket loose like this.

3 hours ago

ErynNew Member

General discussion

Dyson V15 Vacum time fluctuates

My Dyson v15 vacome time fluctuates. Whne i turn it on after full charge, it says 45 min, then only using it on medium mode for 5 mins, its say 30-ish mins and then after a min, it says 33 mins. Is there something wrong with th epower?

4 hours ago

charleaRookie Member

General discussion

Why didn’t/will the ceramic pink airstrait launch in the UK?

I keep seeing comments claiming that the Mother’s Day colourway has launched in the UK but it doesn’t include the airstrait. Why not, Mother’s Day is 9 days away in the UK! Can we expect it?

4 hours ago

Stephen PRookie Member

Tips and tricks

V11 Absolute cyclone replacement cant be found

Hi everyone. I have a Dyson V11 Absolute nickel/blue from 2021 and the cyclone/ handheld unit needs replacing. This is because the electrical connection into the wand is faulty and it no longer turns the brush heads. I’ve contacted Dyson and they sent a replacement which I had to pay for. The replacement doesnt fit my existing battery as it has a different underside to the handle. My model has no protruding elements but the replacement has two little protruding bits. See attached picture. Dyson seem unable to find a replacement cyclone in my style and don’t understand the problem despite me sending the photo. Can anyone help me on how I find a solution? Many thanks

5 hours ago

Rice1993New Member

Ask the Community

DC 17 Flicker Strip - won't stay on - is it safe to use with out it?

Hello! I have had my DC 17 for more than 18 years and I am just now having issues with it. I took apart and cleaned the hair and what not off of the roller bar, and cleaned the gunk off of the bottom plate, but the Flicker Strip came off and will not stay on. I just want to make sure it is safe to use with out the flicker strip because apparently it is not being made anymore and there is no replacement part for it anywhere.

6 hours ago

Bpretty01New Member

Maintaining your hair care machine

How to prevent/clean vivid color off my Dyson Airwrap?

Hi! I am having an issue with my bright pink/deep magenta hair color transferring to my light Blue/light pink Dyson Airwrap. Does anyone have any Advice on how to prevent this or even how to clean it off? I have tried getting it off with just water, and also using my Precleanse by Dermalogcia but nothing has worked (yes I know Precleanse is a skin cleanser but us Estheticians know it can be used to take off SO much more than just makeup). It could be the type of hair color too, because it’s actually a “permanent vivid color”. It’s Pravana Everlasting Poison Berry. It doesn’t transfer on anything unless it’s wet or heated. I just got a light pink Dyson straightener as well without thinking about this problem before purchasing, and I’m nervous that my color is going to ruin it. if anyone has any suggestions or tips please let me know!!! thank you!

6 hours ago

GtindaleNew Member

Ask the Community

button on airwrap had fallen off 1 month after use

I have only had my Dyson airwrap for a month and the button cover to turn it on has just dropped off!

7 hours ago

wraith-of-vernNew Member

Maintaining your cordless vacuum

V7 Cordless brush bar - part number query

Hello,I have a Dyson V7 cordless and want to replace the brush bar for my direct drive cleaner, however I am encountering what seems to be the common issue of the 3-prong vs 4-prong.The motor that I have is a 3-prong one, and I can’t seem to find a replacement brush bar for it. I spoke with support however they only told me to buy a new Direct drive cleaner head, which is currently out of stock. Does anybody know if this part is a 3-prong one? https://www.dyson.co.uk/support/journey/spare-details.967157-02.344721-01

14 hours ago

Mayers8126Novice Member

General discussion

Sent Corralle into get repaired and now they are saying it wasn’t in the box!

Sent in my $500 Corrale stradinghtner to get a new battery. Shipping label said it was going to Washington. I get a call saying it is in WI and my Corrale is NOT in the box only the docking station and cord is. When I called they said it never went to WI only Washington. BUT the representative in WI sent me pictures. The pictures show packaging that I did NOT put in the box. They are telling me file with UPS but THEY LOST IT and SENT IT to a place I never authorized. Anyone else go through this?

17 hours ago

jzamoragcaNew Member

Ask the Community

Worse Customer Serviced.

I will start by saying that the people I have spoken to have been polite. However the time spend reviewing the account is about 30 minutes and no feedback was not helpful. After 2 weeks of regular calls that lasted over 45 mins I after UPS confirmed that the package was stolen I still didn’t get a refund for the order.I will never order anything directly from Dyson and I will look for any website I can provide this feedback to prevent other from getting the same treatment I received. Furthermore, I requested a call from a supervisor and never received a call back.

1 day ago

JPappasRookie Member

General discussion

Gen5Detect Cyclone Gasket Falling Out

This red gasket on my Gen5 Detect, which is a few months old is just falling out of the engine. Is this repairable because air can be felt leaking out the gasket loose like this.

3 hours ago

ErynNew Member

General discussion

Dyson V15 Vacum time fluctuates

4 hours ago

Stephen PRookie Member

Tips and tricks

V11 Absolute cyclone replacement cant be found

5 hours ago

Rice1993New Member

Ask the Community

DC 17 Flicker Strip - won't stay on - is it safe to use with out it?

6 hours ago

Bpretty01New Member

Maintaining your hair care machine

NureenNew Member

Ask the Community

v12 slim detect cyclone mesh clogging

Customer service have just told me this is perfectly normal nothing wrong with my machine despite telling the agent I’ve followed the trouble shooting and maintenance advice on the app and problem is still persisting! So apparently the new way to clean your v12 bin is by physically using your hands to pull down the hair and dust wrapped around the mesh??? Can anyone help? How did you resolve this and what am I doing wrong? Deep clean has been conducted as per customer service advice but problem still remains. Problem started gradually with small amounts of hair and dust gathering at the top and now this is how it collects regularly.

1 day ago

KgtalbersRookie Member

General discussion

V8 Absolute power button problem

When I am holding down on the power button of my V8 absolute and vacuuming it will cut off then on. It acts as though the power button has a short in it or not making contact with the area in the button that makes it run. On the Absolute you have to hold down the power button with your finger for it to run.

1 day ago

CurlyBeeRookie Member

Scheduling, mapping and zoning

How to get 360 Vis Nav to vacuum toe kicks under cabinets?

I am having a problem getting the 360 Vis Nav to actually vacuum the “toe kick” under kitchen cabinets. It is completely ignoring them.Could re-mapping help? Can I only re-map the kitchen area and not the whole house? The Roomba had a little “whisker” that would extend out and sweep these crumbs completely.

1 day ago

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