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Air quality

Questions covering indoor and outdoor air quality through the Dyson App.

  • 84 Posts
  • 248 Replies
84 Posts
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marlyn1687New Member
posted in Air quality
A Great Start, But a Disappointing Finish

I am extremely disappointed with how my warranty case has been handled. The item I originally purchased broke after only 8 months of use, despite the care I gave it. When you sent me a "new" replacement under the warranty, I received a product of inferior quality that does not fulfill its function of styling hair.I reported the issue again, and to my surprise, I was sent the same low-quality item. What am I supposed to do with a product that is not only subpar but fails to perform the basic function it was designed for?This not only shows a lack of respect for me as a customer but also raises serious concerns about your company's quality standards.

340
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23 days ago
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LakshyaNew Member
asked in Air quality
Sensor readings from Dyson PM2.5 sensor

I have data from my new dyson purifier that I installed in a 3D printing room since I could smell a lot of contaminants. The Dyson purifier was working well and it showed that the PM2.5 levels were 0. However, I could still smell a lot of the contaminants. To make sure that I am interpreting the results accurately, I wanted to ask what the sensor is supposed to depict. Does it depict the quality of the air that it exhausts or does it measure the air quality of the air that it takes in? How accurate is the sensor and does it also reflect the AQI for the entire room accurately. The printing room that I placed it in was about a 100-150 sqft. Thanks!

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29 days ago
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MichaellewisNew Member
asked in Air quality
air quailty

I have a Dyson pure cool fan, the air quality in my bedroom has always been really good, showing a green line. In the last 24 hours it’s showing a purple line, telling me the air quality is really bad. I have cleaned the inside with a Hoover, can someone help please? 

600
M
1 month ago
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CjhengNovice Member
posted in Air quality
VOC readings

Hi I have an issue with the VOC levels that are reported as a number from 1 to 9+ scale. What amount of VOC in ppm is present actually for each level in this scale ? This is important to me as an end user to know the absolute numbers that I am comfortable. Dyson categorically say that 0- 3 is good, 4-6 is fair and so on but it is a relative scale based on what amounts of VOC present actually, I don’t know ? This is unlike the formaldehyde levels which are given in ppm units.  Appreciate if someone with the knowledge could enlighten us here. Thank you. 

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2 months ago
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KazeNoOtoNew Member
asked in Air quality
VOC sudden spike. Is it normal to always have been at 0?

I just noticed a spike in VOC and can’t figure out what’s going on.  Opening the windows seems to help, but closing the window just spikes it back up.  The fan downstairs did go down on its own after a few hours though even with the window closed.  However, the one upstairs still is in the yellow.Also, I noticed that VOC has essentially always been at 0 until the spike.  Is that normal?  

560
K
3 months ago
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clemensuNovice Member
asked in Air quality
Dyson purifier VOC level mapping to part per billion

I have an airq (highend air quality measurement device) sitting next to the dyson fmdhyde purifier - and trying to understand the mapping - of dyson voc stages (green to read, 1 - 8) to pbb I am getting from the other measure device. The below seems to suggest that that 0-1 switch happens at ~500pbb  

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4 months ago
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Shh13466New Member
asked in Air quality
How VOC scale in ppb defined in Dyson Purifier?

Hello, would you dyson have something like chart below to explain what range of ppb considered when scale the VOCs level from 1-10+ in Dyson purifier? More specifically, what range of ppb considered as Good in dyson, what range of ppl consider as Fair, what range of ppb considered as Poor?It would be very helpful in comparing data and accuracy. thank you 

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4 months ago
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clemensuNovice Member
asked in Air quality
What specific substances is the voc sensor (purifier) calibrated to?

Is there a list of substances the VOC sensor reacts on (or is calibrated on)?The reason why I am asking is that the autoimmune disease of my wife got worse with moving to a new flat - and there is very likely some off-gasing happening (new furniture, wall colors, wooden floor covering, etc..). Whats interesting is that formaldehyde is super super low (0,005 never above 0.02) while VOC goes up to level 5 etc (especially at over 25° and 50% humidity)And we try hard to figure out what specifically is causing it .. (or not). It seems that formaldehyde is a laging indicator (and the formaldehyde sensor is really only calibrated to this rather than various aldehydes)

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Jack
Dyson Community Manager
4 months ago
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AirUser8710Rookie Member
asked in Air quality
VOC Calibration

Hi, My understanding is that the Dyson VOC sensors (I have a BP04 and Hot/Cool) are based on a relative baseline with an algorithm that corrects the baseline as lower values are detected.Let's say my home already had a high VOC problem before getting a Dyson purifier, after turning it on, it will find the current VOC levels as a baseline, and assuming I have a constant source of VOCs (due to some issue in the home), the baseline will never go down and will register as 0 VOCs on the purifier. Only if things get worse in this situation, i.e a newer/more powerful source of VOCs would the number go up.​​​​​​Is this right? if so, do you recommend calibrating the sensor? I was thinking something like: Power off the machine and unplug it to reset the baseline. Open the window​​​​​​ for a bit (assuming outside VOCs are lower) Plug in machine, keep in off but enable continuous monitoring, and leave the window open for a bit (maybe 5-6 hours) Close window Observe VOCsI assume this would catch an

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4 months ago
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Henry922New Member
asked in Air quality
Dealing with Mold Issues – Can Air Purifiers Really Help?

I’ve been dealing with a pretty frustrating mold problem in my home, and I’m wondering if air purifiers could actually help improve the air quality and reduce some of the issues we’re facing. I know that mold is primarily a moisture problem, but I’ve read that air purifiers with HEPA filters can capture mold spores in the air and might help with the smell and prevent it from spreading further.I’m trying to figure out if investing in an air purifier is worth it or if I should just focus on removing the mold directly. Has anyone here had experience using air purifiers for mold problems? Did it make a noticeable difference in the air quality, or was it more of a short-term fix?I’ve been looking for more info on mold and air treatment options, and I found some helpful discussions on the topic over at moldremovalmemphis.com. Still, I’d love to hear some personal experiences or suggestions from this community about whether an air purifier might be a good step, or if there’s something else I

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Jack
Dyson Community Manager
4 months ago
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JskiNew Member
asked in Air quality
is it normal when i have a few guests over and the VOC goes up?

The whole time i have about 6 of us together in the room, having alcohol together, the VOC spiked throughout the night and after an hour of airing, it’s still very poor.is it normal??

1621
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Gold Level Contributor
4 months ago
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SantikarnRookie Member
asked in Air quality
Dyson BP04 tvoc measurement accuracy

tvoc measurements on my Dyson BO04 is very high while the measurement of tvoc on my other air wuality measurement device reads low. Why is that? 

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Jack
Dyson Community Manager
5 months ago
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weiterleiterNew Member
asked in Air quality
Formaldehyde values with closed window below 0015 mg and with open window above 0020

hi… I have a question about the formaldeyde values. I noticed, when window is closed, the value is after a while of running around 0017 mg…When i open the window, i would expect that the value gets rapidly lower… but it doesnt, instead it grows up to 0030 and then falls slowly between 0020 and 0023 mg… I have smoking neighbours, but we have big gardens and the neighbour only has somewhere an ashtray in the garden. I dont know if this can be an explanation? But how could the value be so high?Do you observe the same behaviour? Which values do you have when opening windows?… thanks

700
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6 months ago
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KovlinNew Member
asked in Air quality
Dyson air purifier always shows good air quality

Hi, i have just bought a Dyson air purifier cool, because I moved to the UAE and the air quality is terrible here. I turned it on and it showed that the air in my home is perfectly clean. Outside it is unhealthy, almost reaching the toxic dangerous level, so it is hard to belive that in my home literally next to the main highway the co2 is zero and all the other numbers are close to zero. I put it to my balcony and after 20 minutes it went up a little, but still showed good. I am vert disappointed. What is wrong with my purifier?  

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6 months ago
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JrbashirRookie Member
asked in Air quality
precision auto target

Can anyone help explain to me what I should be picking for precision auto target? To me “I’m very sensitive to particles and pollutants” seems as if it would keep the air quality the best however it doesn’t really seem to keep it in the green nor does it seem like it’s working very hard to do so. I’m just not sure if maybe I’m not understanding which setting is best for continuous good air quality.  

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7 months ago
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Bronze Level Contributor
moalksBronze Level Contributor
asked in Air quality
Humidifier not humidifying

I bought a purifier + humidifier (formaldehyde version) last year and have been using the humidifier on and off, never had any issues and have been diligent with maintenance.I’m unsure what went wrong but, the humidifier is not humidifying at all, I believe the pump either broken or clogged because the few times that it has seemingly made an attempt to pump water, it has resulted in a super loud noise that persisted until I restarted the machine. The water level hasn’t decreased a single bit either, I ran 3 deep cleaning tests (with and without citric acid), no luck.I already contacted Dyson and I’m waiting for a response but I was curious to know if anybody has had a similar issue or knew how to fix it, I think the entrance of the pump is what might be clogged but I’m afraid to tamper with it since the user manuals don’t mention it.Thank you

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Bronze Level Contributor
7 months ago
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hanzisanoNew Member
asked in Air quality
Constantly fluctuating air quality - Is this right?

The air quality in my room, according to my sensor, has been fluctuating very dramatically and I am wondering if this happens to other people, if there is something wrong with my sensor, or if I just have a serious air quality problem? If anyone has any input on how to interpret this information it would be super helpful! Thank you!(Edited by moderator – Tag added) 

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8 months ago
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HopperNew Member
asked in Air quality
PM 2.5 and PM 10 always exactly the same

Just as the title says. Is this common indoors? I live in a ten story apartment.

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9 months ago
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EsreinhaNew Member
asked in Air quality
could my humidify+cool be increasing VOCs and NO2?

I have a Dyson pure humidify + cool. I am noticing that when I turn it on, the air quality readings are good. After running the machine for 30 min the VOC and NO2 quality moves very quickly to poor or very poor. If I turn off the machine and wait 20 min, the readings go back to normal.  I completed a deep cleaning cycle even though it wasn’t prompted but this has not improved. 

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9 months ago
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Ok LoopsNew Member
asked in Air quality
Dyson Air quality

hi i was just wondering if anyone else has problems with their dyson fan and their xbox or any gaming console/pc because i turn on my xbox and play for a couple hours and my air quality for pm2.5 and pm10 instantly jumps to 130 and the air quality in my area is 19 and my house is very clean so i was wondering if my xbox would cause any problems with my dyson? if anyone has this same problem please let me know :)

852
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Gold Level Contributor
9 months ago
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amicwyoRookie Member
asked in Air quality
Sweet Smell from New Air Purifier Filters

Hello, I have a problem with any air purifier filter I purchased from Dyson, and it’s driving me nuts! All of the filters produce this sweet yeast-like smell. The smell occurs immediately right out of the box and never goes away. It’s especially strong when the air purifier is on low (heat or no heat). I have two air purifiers HP01 Hot and Cold and P01 Pure Cool Me Air Purifier Fan and the issue is the same with both. I have had my HP01 air purifier for many years and the old filters (one purchased more than 2 years ago) never had this issue. Has Dyson changed their filters? I use a filter in my toddler’s room and am worried that this smell is harmful. What is causing this smell? Is it safe? The air never smells fresh! 

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Jack
Dyson Community Manager
10 months ago
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meluseeneNew Member
asked in Air quality
poor/extremely poor PM2.5 and PM10

Several times a week, the air quality degrades very suddenly. Sometimes I am home, sometimes I am not, sometimes I’m awake and sometimes during the night. Sometimes I’m home for several days and do not leave the apartment much… and the quality stays in the green.i don’t think the sensor is clogged or working poorly as I have another detector, a small one without any detail from another brand and that is located on the other side of the largest room in my apartment. The second one is not a smart detector, it’s just a light (green/orange/red) so there can’t be any conflict.And the two are usually in agreement over the overall quality.my place is highly insulated so the indoor temperature is very stable and the heater activity is minimal (I can also see it on my utility bills). I cook but obviously not while I’m not home or while I sleep. I don’t smoke and I don’t use any gaseous products. I use a built in ventilation system (over the stove but also from the building itself) whenever I’m

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11 months ago
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catcheunNovice Member
asked in Air quality
VOC units

Hi there I have an air quality monitor at home and want to know what’s Dyson’s ppb ( or any unit of measurement) on you VOC scale ?   

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Jack
Dyson Community Manager
11 months ago
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catcheunNovice Member
asked in Air quality
monitor not matching?

I am testing the sensor , the small one doesn’t really detect VOC. I have the two side by side on auto.  PM are close enough VOC tho , the small one doesn’t really show VOC? Any solution ? 

410
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1 year ago
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rangerRookie Member
asked in Air quality
Dyson air purifier big + quiet formaldehyde BP04 VOC and NO2 values do not display on screen

Hello, I have recently purchased a dyson air purifier big + quiet formaldehyde BP04 and for the first week, it seems to be working as expected, however, when scrolling through the information screens on the unit itself with the remote, it does not display the value for the VOC or NO2.  That said, when I look at the app on my phone, the VOC and NO2 values are displayed as expected.  Further, the values are being recorded and tracked in the chart on the phone app.  But again, the VOC and NO2 values do not display on the unit itself.  Finally, the other values such as air quality, PM, temp, humidity formaldehyde, etc. all display the value of the current reading on the machine’s little screen as I click through on the information button on the remote.   Does anyone else have this issue?  Does anyone know if there is a fix?  Thanks!

7331
Jack
Dyson Community Manager
1 year ago
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