My son showed me a post on Reddit where someone has got really bad air quality, 999 on the app and display screen and it doesn’t change.
Thought I would look on here for an answer but can’t see one. Anyone know what it could be?
David.
Solved
Extremely poor/Severe air quality
+7- Community Superuser
- 194 replies
Best answer by Stuart
You’ve solved this :)
If there is nothing in the environment that could be causing this, it is usually due to a blockage in the machines sensor port(s). We suggest cleaning the sensors as per Cleaning the sensor article.
Further instructions on cleaning the machine can of course be found in the user guide and directly in the App under 'Using your machine' and 'Cleaning your machine'.
If you’re passing this information onto someone, ask that they ensure their machine is switched off during this cleaning process.
David.
+5Hello
Interesting one. I found two useful articles in the Knowledge Base that might help here:
Looking through the online app reviews it seems that this is caused when the sensors need cleaning. I would urge them to start there.
Hope this helps :)
Charlie
+13You’ve solved this :)
If there is nothing in the environment that could be causing this, it is usually due to a blockage in the machines sensor port(s). We suggest cleaning the sensors as per Cleaning the sensor article.
Further instructions on cleaning the machine can of course be found in the user guide and directly in the App under 'Using your machine' and 'Cleaning your machine'.
If you’re passing this information onto someone, ask that they ensure their machine is switched off during this cleaning process.
Stuart - Dyson
Hey David.
I’ve just had this happen on my machine.
Solved it first time using the recommendation / best answer.
great article. Thanks all.
Emma :)
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