+5Morning All ...
This is my first post on the Community. Hopefully I have put my question in the right place.
I’ve had an issue for a couple of days now and wasn’t sure where to find an answer! Then I see a community invite. The Dyson team can clearly read minds :)
My Apps graphs aren’t recording any information, its gone completed. Does anyone know how I can fix this?
Thanks all :)
Best answer by Stuart
Hey
Emma is right, it sounds like your machine has lost its connection to the Dyson Cloud. A power cycle/restart should resolve this :)
I have created an article to support this issue, added detailed on how to resolve it and what could cause it. I’ve named it ‘ 'Power Cycling/Restarting' your machine ’.
This has been added to the knowledge Base.
Just click on the name to navigate to it.
Thanks.
Hey Charlie
Welcome to the community. We are all a lovely bunch.
I replied in another post with a machine ‘reset’, which might help. It seems that if you have a connection issue its the go to solution. I unplugged my machine for a few minutes and when I plugged it back in again it worked. Maybe this will work for you?
If this resolves it maybe
Hope this helps.
Emma :)
+13Hey
Emma is right, it sounds like your machine has lost its connection to the Dyson Cloud. A power cycle/restart should resolve this :)
I have created an article to support this issue, added detailed on how to resolve it and what could cause it. I’ve named it ‘ 'Power Cycling/Restarting' your machine ’.
This has been added to the knowledge Base.
Just click on the name to navigate to it.
Thanks.
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