Hi @GraceWood, 

Due to the uniqueness of this question, I thought it best I answer.

There is a brief gap in the amount of time it takes to update the Air Quality data shown on the graphs. This is down to your connected purifiers sending and receive data to and from the Dyson Cloud. I’ve summarised the time for both our purifier ‘Generations’ below: 

Generation 1 

One hour

Generation 2

Twenty (20) minutes

If you wanted to read more about the information shown on the graphs, view the Knowledge Base article named ‘Viewing your machine's air quality graphs’.

Hope this helps :)

Hi Stuart. My mum and me sat there watching the App and it updated the graph after an hour. We have another question but I will create a new post for this.

I don’t understand why it would take twenty minutes to show the most recent sensor reading. Network communications and processing should be very fast. I recommend Dyson consider working with a modern cloud provider to enable immediate or near-immediate speeds, which would make use of the sensor readings significantly more actionable in a practical timeframe. For example, if there’s a high particle count or VOC/NO where I’m sitting, I want to immediately move or ventilate the area. 

Hi @LoriDComm 

Thanks for the follow up. 

It’s always positive to have user feedback. Thank you for taking the time to share this suggestion with us. Though I cannot directly comment on our future developments and technology integration plans, we do regularly review and prioritise suggestions ahead of each software release and development phase. I will highlight this suggestion with our development team in the next planning increment.

If there are any other suggestions you wish to make on how you feel we can improve the app, feel free to leave a further reply or drop me a PM (Private message).

In terms of the In-App data your purifier displays, it is only the graphical/historic data that has this gap, up-to-date data will continue to show on the In-App home screen. This appears inside the house above the image of your product.

Hope this has helped. 

Stuart

Hi Stuart,

Thanks for your openness to suggestions! That positively affects my opinion about both Dyson and you :-)

Also, I was very interested to learn that what’s shown inside the house on the app are the current values. On my app, the AQI does not show there, but it does show on the (for me, 1-hour delayed) web app graphs.Is there a way to make the AQI appear realtime? I’d really like to get the current info, because sometimes my AQI shows as bad, although the humidity and temperature are fine at that time as verified on the app both in the graphs and in the data showing in the house image. I think that means that my device measures particles and/or VOC, even though it doesn’t report those numbers.  I have a Dyson Pure Hot + Cool Link device purchased around 4 years ago (not the latest model).

Regards,

Lori