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Dyson air treatment machines

Dyson purifiers, humidifiers, fans and heaters

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alex159Novice Member

posted in General discussion

HP09 is faulty - display Alert icon

I bought HP09 PURIFIER HOT+COOL FORMALDEHYDE early this year. It works well but suddenly just last 2 weeks ago stops working. When turning on, it displays Alert icon (Exclamation mark) on the display area. I searched online and on Dyson support website. Tried resetting by pressing both power button and power button of the remote control at the same time but it still doesn't work.I reached out to Dyson customer support (facebook messenger). They did some verification on my identity and serial number for warranty. But then after a couple of days, they stop responding to my message and ghosting me. I feel abandoned and helpless.Right now, I still don't get any support or reply from them. Does anyone have the same problem? Did you eventually get it fixed?

15 hours ago

JaxNew Member

asked in General discussion

Dyson Purifier Cool Gen1 TP10 Functionality

My question is fairly simple, however I can’t really find a simple answer on the Dyson site.My questions are: Does the air purification only work when set on Auto? ….or when I have it on fan mode, is the air purification actively working then as well?When I put it on Auto, the fan doesn’t really run when the air quality is good however I like to have the fan running all night while I’m sleeping and I’m simply curious whether in fan mode it is still actively purifying the air while we sleep OR is it simply blowing air around?

17 hours ago

Pinktulips7Novice Member

asked in General discussion

TP09 DISPLAY SHOWING A

AQ Mode showing A instead of AUTOResetting Machine doesn't solve the problem

1 day ago

GaryProfNew Member

asked in General discussion

ssnewlinRookie Member

asked in Maintaining your Dyson air treatment machine

deep clean cycle stuck

I am trying to run a deep clean cycle but the timer is stuck on 56:20 with flashing orange button and sometimes the time moves to a lower number (example 55:15) but then jumps to a higher number (example 57:10)I removed the water tank and dried the top. When I replaced the water tank it did count down 4 seconds from 56:24 to 56:20 and then stopped again.(Edited by moderator – Tags added and converted to Question) 

4 days ago

mgdNew Member

asked in General discussion

dyson pure hot + cool link doesnt oscillat in the hot setting

my dyson pure hot + cold link doesn’t oscillate on the warm setting, however when it’s on the cold setting it oscillates fine. why is that?

4 days ago

Hev1696New Member

asked in General discussion

HP04 carbon and HEPA filter

Hi I'm having trouble getting the filters, Dyson have been out of stock for months, I only use genuine dyson.

4 days ago

ChercherNew Member

asked in General discussion

TP02 remote works intermittantly

TP02 fan has stopped communicating with remote. It has gotten progressively worse and now won’t turn on at all.checked batteries twice. Fan power button also unresponsive. was planning on kicking it next. - saving for last resort.

4 days ago

SlimseamyNew Member

asked in General discussion

AM09 showing fault F3 when first turned on

Bought a AM09 hot-cold today and is showing F3 on the front when plugged in for the first time, any suggestions on how to get her going

4 days ago

Michael ValNew Member

asked in General discussion

Dyson PH01 Pump Power Outage

I got 2 Dyson Purifiers PH01 and after a poweroutage both waterpumps stopped working. Is is possible this power outage damaged them? I got the water cycle message in orange but when I try to run it l, it gets stuck after 10 secs and that's all. Please, if you think the power outage could have damaged the water pumps let me know so that I could buy some replacements. Thanks a lot.

8 days ago

Pinktulips7Novice Member

asked in General discussion

TP09 SENSORS RELIABITY

TP09 $750 Machine but how reliable is Dyson Sensors? New cheap looking Formaldehyde Sensor seems more like Carbon Filter!!! And how much money Dyson investing in Sensors in each Machine? $20 or less?

8 days ago

NYC617New Member

asked in General discussion

TP04 Auto function running while air quality is good

Hi everyone, the auto function keeps running even though the air quality is green across all measures. It doesn’t say what fan speed, but in guessing it’s running close to max (10). I know this happens initially to get an air quality reading, but this has been going in for some time. Today, it was running on full when I got out of bed. We have no pets and I’ve also cleaned around the sensors. Can anyone help?

8 days ago

ID06IDNew Member

asked in General discussion

Incorrect VOC values?

Hello everyone,I bought a Dyson Humidify Purifier + Cool a month ago. The appliance worked perfectly for a month.From time to time, the "VOC value" rose into the yellow medium range due to disinfectant used in the home. In the meantime, the value is now always in the yellow range. As soon as you open the windows and ventilate the bedroom, the value drops back into the green good range.As soon as you close the windows again, this value rises back into the orange range.I cleaned all the carpets in the room, bed linen and so on as a test - the situation remains the same.I have also vacuumed the sensors, still the same.However, when I switch the device off + unplug it and then plug it in again & let it run, the value that was yellow before I unplugged it is now green & no longer increases.Is the device defective? Or what could be the reason?

9 days ago

Mahiara05New Member

asked in General discussion

Don't buy anything from Dyson, the worst experience I ever had!

I made an online purchase of the Dyson Airwrap and a comb over a month ago. The Dyson Airwrap never arrived; only the comb did. I called Dyson customer service many times, and they provided incorrect information. They updated my address, but the package was still sent to the wrong address. I called to cancel the order and get a refund, but more than 15 days have passed, and I never received the refund! I have never had such a bad experience with any customer service! Dyson has the worst customer service I have ever experienced.

10 days ago

digivexedNovice Member

posted in Maintaining your Dyson air treatment machine

High Pitch Sounds Dyson Purifier Cool Formaldehyde TP09

This is my second purifier TP09, as I returned and replaced the original due to the intermittent high pitch squealing sound that it produces and now the 2nd model is doing the same thing. I've researched the community as well as a few other online communities and it concerns me that many people have this same issue and it has not really been addressed as to why and what is the cause. I do not want to visit a repair center as I've stated that is my 2nd machine and therefore it's not an isolated issue.It seems to me that there is a flaw in the design that is not being addressed. It doesn't make sense why it works perfectly fine until it doesn't. If I change the setting from Auto to a number less than 7 I can hear the high pitch sound loudly, 7 - 10 and it can not be heard that much due to the wind speed overpowering however that is not an appropriate sound level to hear all day and after running at that speed for long enough the high pitch starts up again.Many people are attempting t

11 days ago

joergsn87New Member

asked in Maintaining your Dyson air treatment machine

Fan motor running but Dyson is switched off

Hello all, i have a Dyson TP00 and recently the fan motor started to run ever so slightly as soon as I plugged the plug into the socket. Even when the Dyson is turned off, the fan spins slightly and makes a noise.Does anyone know the problem?

11 days ago

weiterleiterNew Member

asked in Air quality

Formaldehyde values with closed window below 0015 mg and with open window above 0020

hi… I have a question about the formaldeyde values. I noticed, when window is closed, the value is after a while of running around 0017 mg…When i open the window, i would expect that the value gets rapidly lower… but it doesnt, instead it grows up to 0030 and then falls slowly between 0020 and 0023 mg… I have smoking neighbours, but we have big gardens and the neighbour only has somewhere an ashtray in the garden. I dont know if this can be an explanation? But how could the value be so high?Do you observe the same behaviour? Which values do you have when opening windows?… thanks

13 days ago

Referee1New Member

asked in General discussion

AM07 Power Failure

Turned my AM07 fan on and ran fine for about 10 minutes then it just stopped as though no power was getting to it. Tried to restart but no good even from remote and also after changing the batteries on the plug and remote. Any ideas most welcome

15 days ago

barstapNew Member

asked in General discussion

Dyson Pure Cool volume of air & loudness.

We have (2) Dyson Pure Cool fans. I’m going to post my observation of its behavior over the past 18-20 months. I’d be interested if people have had same behavior or maybe share a thought to mitigate some of my quips.Since new it always seemed in order to move air (and I’m 10-12’ away.) I’d have to have fan on setting 8-10 and the sound of the motors are pretty obvious (loud!).Yes, we change filters as needed.Anybody have any input? Is this just the norm? OR is there a quieter motor w/capabilities to move more air. Maybe this fan is designed for low flow and filtering air only. Which I find it really hard to believe this small fan can “filter” the air in a room to make a scientific reading from a sensor….So I’d like to hear there is a recall on fan motors and the new is quieter and it moves more air. Anybody have any suggestions/share experience.

18 days ago

PeterHRookie Member

asked in General discussion

Replacement filter not available after 3 months

Hi there, I have been a long time user of the Dyson Pure Hot + Cool Purifier. About 3 months ago, I got a message in my app stating that the filter should be replaced soon, so I attempted to purchase one from the online Australian store. It said there was none in stock, so I put my email address in to be notified when stock will arrive. This morning, it now says a replacement is required, however I still am yet to receive an email say stock has arrived. I have tried to purchase one again, but am getting the same message. While I love the product, the support in purchasing replacement filters I less than ordinary 😕. Could someone please advise when the replacement part 968101-05 will be available for purchasing again and whether stock replacement support will improve. While I love using this product, if filters can’t be purchased within a reasonable time, I would have no choice but to trash this and get a different brand.

19 days ago

ThejakeletNovice Member

posted in General discussion

Big + Quiet Software Bug, the saga continues...

Dyson Big + Quiet Formaldehyde Software bug, the saga continues As the title suggests we are now on our second Big + Quiet air purifier, whilst the build quality and purification of the machine is without a doubt first class, the software is a completely different story.I've reached out to numerous outlets in Dyson, higher up the command chain via their emails, which go completely ignored to finally getting a sort of response with sending my findings to the software vulnerability email, which I was told someone from the product team "might be in touch" shocker, no one has been, and this issue whilst most might not be aware of is starting to become abit of a joke, the fact no one takes responsibility is concerning.The issue again relates to the ambient lighting sensor not adjusting the screen brightness at all, this was fine on the previous software but since the update to 0664PF.00.08.005.0002 the brightness is just stuck at full until the power is cut to the machine, again after powe

23 days ago

annjoeNew Member

asked in General discussion

PH04 PH4A PH10 What's the difference?

Please help me choose an air purifier model, I have no idea about the difference between them

24 days ago

VictoriawelbornNew Member

asked in General discussion

target temperature settings

How to I change the cold temperature settings my white light is currently set at 28’c how to I lower the target temperature for the cold part of the fan?

24 days ago

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