How do I send my old hoover back and receive the £100? I had my new hoover delivered today but no email saying how to send old one back?
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Hi
Welcome to the Dyson Community!
When placing your order, you need to ensure the option to trade in your old machine has been selected. Without this, the dispatch of an email including a returns label won’t be triggered.
I’ll be in touch directly to take some further details.
Hello yes ticked the option to trade in. But still no email or information.
Still no email??
Hi
In addition to my response above, I messaged you directly yesterday - but I have not received a reply.
Please respond to my direct message with the information I’ve requested, so we can ensure you’re supported with this.
I’ll look forward to hearing from you.
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