Afterpay and no product | Dyson Community
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Has anyone experienced an issue with Dysons Afterpay? I placed an order on 11/25 and was charged through Afterpay but never received a confirmation or shipping notice through Dyson. Afterpay told me there is nothing they can do on their end as Dyson “collected the funds”.  Dyson has told me to wait 24-48 hours for information twice now, hoping for the best but worried I will not get my product OR my money back 😔. Anyone else have issues similar to this? 

Hi @Amybelding , thanks for your post. We are sorry to hear that your order hasn’t arrived, as of yet. We do value your time and patience and wish to direct you to the right team towards a resolution. We do ask that you please reach out to our support team via phone, email, or by chat support for further assistance. They will be able to run a search against your address/order information and check the order status. 

 

Email Support- askdysonus@dyson.com

 

Phone support- 1-866-693-9766

 

Our helpline hours:

8:00am to 8:00pm CST Monday to Friday

9:00am to 6:00pm CST Saturday

 

 

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