My DC41 brush head bristles were worn out and not picking up hair etc. so I ordered a new brush head. However, when I installed the new brush head, it doesn’t rotate. I tried using the old brush head, and that doesn’t rotate either. It was rotating fine until I removed it to replace with the new brush head.
Can someone pls throw some light on this?
Hi
Thanks for the post.
It sounds like you may need to reset the brush bar - to help, I’d suggest visiting our Diagnostic page and using the troubleshooting steps to help resolve it with a self-help visual guide here:
You’ll need your machine to hand to do this. The best place to start is our online support guide, which you can find here: Dyson Support
Once here, navigate to the 'Support' option in the top navigation bar and select your machine from the on-screen options.
Adam.
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