Hi,
I bought my Dyson Airwrap in India and have now permanently moved to United States. Due to the voltage difference, my Dyson doesn’t work here. I was told that dyson has international exchange for the same, since it’s an expensive machine but the customer service is denying any such service. No converter works with dyson. Please help how to resolve this issue.
Hello
Regrettably, you would not be able to use a machine purchased in India, in the States. The electrical voltage 110/120V would be too low for your product, and using an adaptor or converter can cause damage to your machine.
While your machine does carry a 2 year limited manufacture warranty, this warranty is against manufacture defects. It does not cover wear and tear, accidental damage, lack of maintenance or incompatibilities due to relocating.
Per Dyson US policy, we would not be able to honor an exchange, as it is not a manufacture defect. As you are relocating to the US permanently, we would recommend purchasing a US model. We offer both new and refurbished machines on Dyson.com.
We do have a related Community article that helps to answer this questions.
Best wishes,
Jodey
With all due respect, the solution offered we would recommend purchasing a US model is not at all appropriate nor just. People do not buy expensive products to leave at home - I invested in this product and the brand because of the quality and efficiency; unfortunately, the lack of information of international usage or incompatible converters does not make me want to buy another Dyson product ever again.
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