Dyson Ball Animal 2 - Support needed | Dyson Community
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Question

Dyson Ball Animal 2 - Support needed

  • 10 November 2023
  • 1 reply
  • 43 views

My animal 2 runs when turned on then stops the brush roller after about 1 foot. I thoroughly cleaned filters and the brush roller. (took the brush roller completely apart to clean ).

I took it to a shop today and they thought it might be wiring or the push buttons. So I left it to be examined .

I received a call say it was a damaged circuit board which would be very hard to replace as the part was not available. So it wasn’t worth it and should be trashed. Also that it was a company design flaw.

Help please! It is only 2 years old and has been used properly and well cared for. :(

 

1 reply

@gardenmists Thanks for your post. This machine should still be in warranty. If you previously gave it to a repair shop that’s not an official Dyson shop, I’d recommend contacting local support or an official Dyson service site.

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