Dyson hot cool pure hp01 error message e | Dyson Community
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Dyson hot cool pure hp01 error message e

  • 15 January 2024
  • 2 replies
  • 530 views

I’ve already changed the filter, reset it (by pressing 7 or so seconds on the power buton), unplugged it from the wall socket for 10 seconds, all in vain!
Help me please?!

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Best answer by Anonymous 16 January 2024, 13:22

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Hey @Marcko_K thanks for reaching out. I see you are using the correct steps. A couple of things we want to make sure here. 

  • Plug-in unit

  • Turn on power using the remote

  • Press cool (no oscillation)

  • Hold down power button for about 6 secs (display changes to a cross and disappears gradually.

  • It is important to note you want the machine on before you try to reset the filter life. 

Since it does not want to go back on, I cannot reset it, but thx anyways…
It did go on briefly for a while when we changed rooms, but now it’s gone back t doing its old shenanigans. Oh well, I’m still hopeful that it’ll turn back on at some point to be able to reset it...

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