I recently had a very frustrating experience with your company.
On 28/11/2022, I purchased the V11 vacuum cleaner through Official Website whatapp customer service during the Black Friday event.
Unfortunately, your service has not performed well. because Over the past three months, I contacted customer service many times and was told that the item was in stock, but I was always told to wait for delivery.
I am disappointed because the service was not performed correctly; Until today I contacted customer service to inquire about the order, customer service informed me that there is stock, but I have to re-order and pay a higher price for the purchase of this item again! that it's in stock, why can't you accept my previous order and ship it to me? I think I have been neglected before, resulting in me not receiving my item, and now I have to buy it again at a higher price. I feel it is very unfair.
I want to ensure that you think seriously about your commitment to customers. Treating them badly will only bring you bad publicity and loss of business.
I looking forward to your reply and a resolution to my problem.