We sent back our Dyson V15 for replacement and received the confirmation that Dyson received it on Oct 24th. Since then I am on the phone with the support to check when we get the replacement couple times per week.
The support just tells me every time that we get an email within 24-48 hours with the tracking number of the replacement. The chat functionality is not working and at the support hotline, the average wait time is 45 minutes.
How can I get a hold of anyone who can tell me when the replacement of the dyson will be sent to us?
Please do not post that I should look at the support page. Chat is not working, call center gives unvalid answers, responses per email are just that the support takes care of it … etc. !
Thx for any help of someone who finally got a hold of someone or got his replacement :)