I bought a Dyson Cyclone V10 Animal extra from an Irish retailer on the 07/05/2021 and registered it with Dyson a few days later. Today I attempted to trouble shoot as the machine no longer holds charge. I received this message 

‘

• We may not have online support content available for this machine, as it has a serial number from another country. However, we can still help you over the phone, so please call us on 01-475-7109 or live chat with us now.

I did exactly as suggested and called the above number. I spent over 20 minutes on hold and the call was then answered by and agent who put me on hold again after asking some questions and eventually I was cut off after 46 minutes!

I am extremely frustrated and do not want to waste another hour of my day on hold. I bought this machine as my previous dyson lasted 10 years but this mornings experience has left me wondering how exactly do I get support from Dyson? (I was disappointed that my vacuum cleaner is giving me problems after just 3 years but the lack of support is compounding matters). 

Any suggestions on my next steps for how I can escalate this to someone who might be able to help,

thanks,

Roisin

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