Hello!

Here is my story. On July 2nd I called about my broken (again) V10 cordless vacuum cleaner. I received instructions and the sipping label from the customer support agent. That is when happy story ends and flow of lies begin, this is outrageous.

My broken V10 was received on July 17th and since then I’m getting only assurances
that my case is being escalated and nothing else. I’m not even sure what my case is, I’ve done everything as instructed.

I was calling, sending emails and chatting online, each time it’s the same result - “As checked by our team, the box showed inconsistencies compared to what was expected to be received...”. Multiple times I asked what exactly the “inconsistencies”, never got an answer. Once, I’ve got - “We would like to inform you that, your order has been sent over to warehouse for processing. Once the order has been released from the warehouse, the tracking information will be emailed to you”.

Happens to be another lie, that was more than 2 months ago.

I don know what else I can do, it sounds hopeless.

Sergey