Hello,
I’ve been a proud owner of the V15 Detect Submarine Cordless Vacuum for several months until, unfortunately, the main body screen blacked out during use, prompting me to claim a warranty. When I initially contacted Dyson customer service, I was informed that the main body was out of stock and was advised to wait one week until it became available. To my surprise, after more than six weeks and numerous phone calls, Dyson still couldn’t restock the part, leading to the initiation of the warranty exchange process.
I followed the instructions and shipped my unit for an exchange. However, another six weeks have passed without resolution. Initially, I was told that the replacement unit would be shipped within 7-14 business days from the date of receipt, but that timeline was not met. After 12 weeks of waiting and countless calls, Dyson finally shipped a replacement unit from their California warehouse. Unfortunately, after just a few days, the UPS tracking indicated that the shipment was damaged and discarded.
At this point, I was extremely frustrated with the service I was receiving and escalated the issue to a supervisor. After another week of back-and-forth, Dyson shipped a second replacement, but once again, UPS reported the same issue. When I spoke to a UPS supervisor, he mentioned that, in his 20-plus years of experience, he had never seen the same problem occur twice in such a short span and suggested that Dyson might not be following proper shipment procedures, potentially causing these issues.
I am now 14 weeks into this process without a vacuum that I paid $1,000 for. I’ve received no resolution, endured terrible service, and likely spent over 20+ hours on the phone with Dyson multiple times a week. I’m exhausted from this ordeal and am reaching out as a last resort to seek assistance.
Is there any other action I can take to resolve this matter?
Thank you for your help.