Getting frustrated now on my 6th Dyson PH04 fan | Dyson Community
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Yes on my 6th one in just under 2 weeks is there some major flaw in this model first fan humidifier didn’t work second unit came damaged and the 3rd 4th and 5th and 6 one came marked inside the machine filter area on plastic and on the base of the unit inside where the water tank sits and on the top of the main water tank lid marked and scratched do these machines get quality controlled inspected or checked before they leave the factory ? Because I’m not having a good experience at all I’ve asked this to be escalated now to a supervisor yes I’m not going to see inside the machine but for a £700 fan there needs to be some sort of quality control 

but every time I take the water tank out I’m reminded of a big mark on the white lid it’s like a black streak mark shocking really 

Hi @silvercat27, 

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.

Ok thankyou 

 

7th machine what an utter disgrace!!

This is just getting beyond ridiculous now 7th replacement machine don’t they get checked before leaving the factory!!!!!!!

 

Hi @silvercat27,

To reiterate what I’ve already shared with you via private message yesterday, there’s nothing further we can do for you via the Dyson Community if you’re not willing to share the information I’ve requested, and you'll need to continue your conversation with Dyson Customer Care via our normal contact channels.

If you change your mind, you’re welcome to message me with the details we need to investigate.

You need to explain why are you sending machines out all defective this is not good 

To be honest on this thread I would reach out with the requested information that Jack is asking you for, I was worried at first but he helped point me in the wrong direction and even though I've still got an issue he remains articulate in getting the relevant team to reach out to me. 

Honestly rather than waiting for something on here like I did I eventually got more help working with Dyson to find a resolution instead of against 

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