Hello,
I was told at a Dyson service center that I have 1 month left on my warranty for a v10 vacuum and to compelte my repair, i could use my warranty to get parts for free. However, after registering my machine, i am unable to see any free parts. They all still available for purchase only. I would look into this in more detail, but I was hoping to get a quicker resolution here because my schedule has been difficult lately.
Thank you.
+7
Hi.
All warranty/guarantee claims need to be made directly with Dyson. One of their customer service representatives will assess the claim and if valid, offer a replacement part within the terms of the cover.
Parts cannot be ordered through their online service as a claimed for item. I imagine this is done purposely to stop those individual that may abuse or over claim. Ordering parts which have not yet failed or storing parts to re-sell.
You’ll need to contact Dyson via the Telephone or Messaging Service to make a claim.
David.
Thanks David, appreciate it.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
