Hi
we are still waiting for 2 batteries for our Dyson hoovers
the customer service is so bad 1 hour 40 minutes waiting on the phone
the said they will send the batteries out in a weeks time 3 weeks later we are still waiting
(Moderation edit - title updated)
Hi
Thanks for letting us know about this, I’m sorry to hear you’ve had to wait longer than expected for the replacement batteries, and have had difficulty getting through to us via our Helpline.
At the Dyson Community, we’re not able to access customer records - our Customer Care team for the UK are best-placed to support you with this. The fastest way of getting in touch is via Live Chat through our Digital Assistant. Once you’ve clicked the round purple button on Dyson.co.uk, you can start a conversation with an agent by clicking the agent icon at the bottom left of the chat window.
We’ll look forwards to speaking with you!
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