Hi @Banana,

Just following up - I understand a repair has now been booked for you.

Please feel free to reach back out if you need further support at any point!

Thankyou yes repair booked however still don’t understand how it’s the wrong serial number. 

Hi @Banana,

If your machine’s serial number was showing as registered to someone else, it’s very possible another customer accidentally mistyped a digit of their serial own number when registering, and input yours instead.

However I don’t have visibility of your full case details, so if you’d like to discuss this further then I’d encourage you to continue your conversation with our UK Customer Care team who are best placed to advise on this.