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816 Posts

Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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12 days ago
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PerkyNovice Member
posted in Ask the Community

What is your favourite Dyson product?

What is your favorite dyson product?

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3 months ago
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PattyNew Member
asked in Ask the Community

How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

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4 months ago
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timbolenNovice Member
asked in Ask the Community

V8 bin clip fell off

The small red clip with a small spring fell off while I was emptying the bin. I cant see where it fits back on. I cant put the bin back on without it. Any suggestions? Thanks.

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3 minutes ago
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Sarah TRookie Member
asked in Ask the Community

Where can I find Dyson authorized distributors'/resellers' list? Is there any application to become a Dyson authorized reseller/distributor?

Hello,I'm interested in purchasing Dyson products and want to ensure that I'm buying from reputable sources. Could anyone kindly provide me with information on where I can find a list of Dyson's authorized distributors or resellers?Additionally, I'm curious if Dyson offers any programs or applications for individuals or businesses interested in becoming authorized resellers or distributors of their products. If anyone has insights or experience in this area, I would greatly appreciate any guidance or information you could share.Thank you in advance for your help!

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Silver Level Contributor
9 hours ago
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paulshearsNew Member
asked in Ask the Community

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this. 

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2 days ago
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Sara89New Member
asked in Ask the Community

EU Airwrap in the US - solution needed!

Hi there,can @dyson please provide a customer centric solution to safely use a EU Dyson in countries with different Voltage/Wattage/Power Outlets! (‚& US, UK etc. in EU, Asia, etc.)Looking at the amount of threads about this topic I believe it’s a opportunity for Dyson to truly delight customers!I‘m utterly disappointed that there’s no official converter/ adapter recommended that makes our precious Airwrap work when travelling, working abroad. In some countries you have +30 days of holiday & remote work is here to stay - it’s a Zeitgeist Lifestyle topic you seriously should take into consideration!How about partnering up with converter/adapter manufacturer and create an add-on product (as beautiful and practical like the Airwrap) and offering this to your customers? OR for sustainability reasons offer a rental service in your stores?Having said that, can any success stories about using your EU Airwrap in the US be shared with name and model or link to the exact adapter / conver

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Jack
Dyson Community Manager
2 days ago
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hirenl14New Member
asked in Ask the Community

360 Vis Nav Problems

Hi Dyson Community,I purchased a 360 Vis Nav to replace my 360 Heurist robot as it was continuously scraping against walls and just not getting back to the charger base (Separate story).Setup the new 360 vis nav in the same place as the old - within the parameters of the requirements - on my landing. Started the mapping an it started - needed me to hit resume a few times when it bumped into the skirting but all good. Then I started a clean and it drove me crazy - it would get to a certain point in the landing bump twice then say its been lifted, when into rooms and got lost needing me to take it back to the charger - this was worse then the old one.I check the floor and thought it was the design of the banister so I even put card board along the edge to give a solid edge and still the same problem.Tried to remap and it just would do the mapping correctly.So contacted Dyson support and they replaced the unit. Setup the new replacement unit and it won't map  - gets to the same place in t

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3 days ago
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JNA234New Member
asked in Ask the Community

Dyson Repair Shipped Lost/Stolen - Ideas?

I contacted dyson support for airflow issues and they told me to ship my dyson for repair. This whole situation has been nothing short of a nightmare. Dyson Service Center stated that they never received my package, rather that they received a box of clothing instead? I don’t know how that’s possible. They said they would return the package of said clothing, which they never did. It has been a month later and I never received my dyson back or even the clothes that they claimed they received, I have been contacting dyson support as well as the dyson service center every few days and there has been no resolution. Just back and forth with them.im getting desperate at this point. I just want my dyson back. UPS can’t do anything since the package I shipped arrived at the service center, they also can’t do anything about the “clothes” dyson received because dyson never dropped that package to UPS either. I am really considering never buying a dyson again. $600 lost. I am so upset.

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4 days ago
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snowritingRookie Member
asked in Ask the Community

Is there a low-reach adaptor for the Gen5detect

Hi, I know others have asked this question but I can’t see a response: is there a low reach adaptor tool for the Gen5Detect?  It would be massively useful for cleaning under beds etc.I have the low reach tool for our V8, but it doesn’t fit the Gen5.There are pictures of a low reach tool and the Gen5 on the site, bundled with other tools.What’s the part number?Thanks John

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6 days ago
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u843687New Member
asked in Ask the Community

DC08 Turbine Brush Spinning Uncontrollably Fast

I am familiar with turbine brushes spinning slowly and trapped hair but on my DC08 Animal, the turbine brush spins uncontrollably fast. Subsequently it does not pick up litter but just throws dirt around. Does anybody have any fix suggestions for this?

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Jack
Dyson Community Manager
7 days ago
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alpoterRookie Member
asked in Ask the Community

is my v15 detect absolute original or knock-off

Hi everyone,I got a new V15 detect absolute from Amazon. The package delivered today. The product looks working, but I have some doubts about the product. 1- instead of gold, the plastic parts are gray and black 2- pamplet and app says the product is v15 detect, not absolute3- there are some wave patterns on the plastic. Seems low qualitySo, am I being ripped off or is this normal?

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Jack
Dyson Community Manager
7 days ago
ASHER
ASHERNew Member
asked in Ask the Community

Dyson V 12 Absolute constantly says 'wash filter' even after washing.

My V 12 Absolute Vacuum Cleaner is less than 1 year old. I use it quite rarely and keep it very clean. I follow all the instructions, but within 5 minutes of use after washing the filter, it says “Filter Needs Washing”. Why is it doing this? 

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Jack
Dyson Community Manager
7 days ago
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emmabartelt16New Member
asked in Ask the Community

Dyson air straight gap between filter

I just recently bought the dyson air-straight….and noticed a major flaw. The filter does not sit properly at all, I have read the troubleshooting on the website and they claim this is normal. However mine does not only sit right but moves constantly when using. I am able to push it up further into the correct sitting position but it immediately falls back down. Is anyone else having this issue? they claim it is not an issue for concern but i am thinking from how much mine moves it is definitely an issue for concern. Please let me know you’re thoughts as I have not seen anything else about this on the internet!!

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Jack
Dyson Community Manager
7 days ago
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TamshaNew Member
asked in Ask the Community

dc 58 v6 battery not holding a charge

My 3 year old dc58 v6 will not hold a charge ,when I put it on to charge the blue light is on,after about 20 mins the light goes off,so should be fully charged?however when try to use it it cuts out after 30 seconds,and blue lights fkash.

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Jack
Dyson Community Manager
7 days ago
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Jeb2424New Member
asked in Ask the Community

Order Status "Picked"

Hi,So I just sent back my faulty DP04 air purifier/fan under warranty and was issued a replacement, I shipped back my DP04 through UPS and it was delivered to Dyson this week. My exchange order status now says “Picked” and I am wondering if anyone knows the timeframe from this stage to when my order will be shipped out. I figure it would be soon, as I am hoping to not be without a fan/air purifier for much longer. Any advice/information would be great, thanks!

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Jack
Dyson Community Manager
8 days ago
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FiontNew Member
asked in Ask the Community

Will my Dyson purifier affect my cat pheromone diffuser?

Hi I’m currently using the big and quiet air purifier. At the same time I have a plug in cat pheromone diffuser. Does it filter out its effect? (Moderation edit - title updated)

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Jack
Dyson Community Manager
8 days ago
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deirdrelizabethNew Member
asked in Ask the Community

don't love the supersonic diffuser :(

I am a hairstylist and I just recently started my curly hair journey. I love my Dyson supersonic both for myself and my clients... except the diffuser. my main issue is that it simply isn't deep enough! I have long hair and I can only fit the ends in the diffuser and then the mids fall out and dry weird. I have a loose curl pattern and I'm still in the process of training the curls, so they don't coil up easily. I REALLYYYYY wish Dyson had a bigger, deeper diffuser attachment for the supersonic. I love how gently and evenly it diffuses the airflow, I just don't love the design.the other problem I have with it is the metal plate gets so hot! even on low heat, I struggle when diffusing my roots because it gets so hot. I think it may in part be due to the shallowness of the diffuser, so the heating element is very close to my scalp. yet another reason why I wish they had a deeper version. not sure if that heat problem would be fixed with a deeper diffuser or if it's an issue with the desi

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Jack
Dyson Community Manager
9 days ago
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GinChillaNew Member
asked in Ask the Community

dyson cyclone v10 animal end cap stuck to brush

Hi all,We are using a Dyson Cyclone V10 Animal and keep having issues with the end cap heating up and getting stuck / melting to the brush. As a result, the brush won’t turn anymore.I have tried all kinds of things, e.g. throroughly cleaning the brush, mounting a new brush and end cap. But after just a few minutes, the end cap gets really hot and then seems to melt to the brush so the brush cannot turn anymore and get stuck.We have spent quite some money on spares so would appreciate some advice on what the problem could be and how to fix it. Many thanks in advance. 

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Jack
Dyson Community Manager
9 days ago
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OJURookie Member
asked in Ask the Community

dyson airwrap diffuser

When is the dyson airwrap diffuser attatchment gonna be in stock?!Ive been waiting for like 4? 5? Months for it and i occasionally ask the customer service via text when its gonna be back. I was told 4 weeks like 2months ago and atill nothing. If they know its in demand why cant they just make more.Ive been putting off buying the airwrap just so i can purchase it together with the diffuser attatchment. 

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Jack
Dyson Community Manager
9 days ago
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Alex2992New Member
asked in Ask the Community

Battery replacement return

After troubleshooting my Dyson V7, it seems I need to replace my battery. I have heard from various people that sometimes this does not solve the problem. My question is, if I purchase a new battery and it doesn’t work, can I then return it and get my money back or something like credit for a new vacuum purchase? 

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10 days ago
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corwinwinkelmanNew Member
asked in Ask the Community

Why no spare parts?

Hi!I have been waiting for a spare part for a V11 for quite some time now. Have been in contact with support, but they can not shed any light on this. In the meanwhile I see more and more spare parts for this machine ‘not in stock’. When I last checked, over 50% of the spare parts for the V11 were out of stock.I bought this machine in 2022 and the guarantee ended january this year. Has this machine already reached the end of its lifecycle? Is Dyson in trouble? Why did they stop stocking spare parts for the V11 already?Hoping someone can give some information about this.Corwin

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10 days ago
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anikayorkNew Member
posted in Ask the Community

common issue with stick model filters getting blocked

I’ve had a V12 detect for less than two years which, for the majority of time I’ve had it, gets blocked really quickly. It works well but within a few mins of using it an error msg comes up saying the filter needs to be cleaned. I bought the machine in August 22 but have seen this issue from the start. If I wash it I leave it well over 24 hrs and the filter is always bone dry when it goes back on the machine. I’ve read loads of posts about this problem on this community. What should I do? Complain to Dyson?

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11 days ago
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TheSkitNew Member
asked in Ask the Community

Has anyone else received an obviously used vacuum?? Complete with dirt still inside of it?

I just received my “new” Dyson v15 detect vacuum. It arrived with the box half open, Dyson sticker tape almost completely off. Opening the box completely showed that the vacuum had clearly already been used and was just thrown back into the box and then just sent to me.After speaking to “customer service” chat yesterday I was informed that there are no more of those vacuums available and I’d get an email someday when they were available again. I’ve never seen such horrendous service before in my life! I’ve had over 6 Dyson vacuums throughout my life and never encountered anything like this before! Is this the new normal for this company? I’m in shock over this entire experience.

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11 days ago
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brightonvacNew Member
asked in Ask the Community

V10 Battery with 5 lights

I have a Dyson V10 with a battery with 5 Square lights. The last 2 lights are showing white, what does this mean?

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11 days ago
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