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  • 1,083 Posts
  • 2,036 Replies
1083 Posts
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KimberRookie Member
asked in Ask the Community
debris going straight to motor

I bought my 1st dyson this month. Is it normal for debris to suck straight up to motor instead of just accumulating in dust bin?

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K
6 months ago
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Epm2023New Member
asked in Ask the Community
Supersonic Blowdryer Dead

My 3.5 year old supersonic hair dryer randomly shut off during use and has not turned back on since.  I've tried everything to troubleshoot and nothing works.  I've probably used the blow dryer 100 times over 3.5 years (I regularly air dry my hair and also purchased the airstrait last fall which has been my primary tool for drying) and have extremely thin hair so takes less than 5 mins to fully dry.  I am completely dumbfounded that a $500 unit could so quickly become a useless paper weight.  I reached out to customer support and was basically advised that my only option is to drive an hour and a half away to a service center where there is no guarantee that there will be a solution/fix.  I am quite frankly furious and so extremely disappointed.  As a big dyson product fan, I am becoming so discouraged from continuing to buy this brand.  My $20 cheap blowdryer from early 2000s is still at my parents house in their bathroom and still functions.  How can something so expensive have such

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6 months ago
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ChalfacatRookie Member
asked in Ask the Community
help with refund

Hope I can get some answers here from anyone with past experience with this. I placed an order for a Dyson hair styler. It never arrived but the two “free items” did. After two weeks, I called and they said it was back ordered so I just canceled the order and said I would return the free items. Easier to order on Amazon.Long story short after a month of phone calls, waiting on hold for over an hour, speaking to 4 different people( sucharita, Sergio, Maria, Laura) all promising to send an email for full refund to no avail. (Even one customer service agent answered, and then pretended she couldn’t hear me and hung up.) then I received an email that I must package and return the free items before I get a full refund.  When I called back, Laura told me they don’t accept those free items back and the email was incorrect and to just keep them and that I would get an email and a full refund. Thought I was on the right track. I still have NOT received an email or a refund. I mean what terrible

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6 months ago
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hcodiRookie Member
asked in Ask the Community
Anti-tangle comb attachment won't open | Dyson V15 Detect

Hi,We purchased a Dyson V15 Detect a few months ago, and we really love it. Today we decided to do a deep cleaning of teh device and upon looking at videos online in order to clean the anti-tangle comb attachment you are supposed to use a coin to rotate the side so it will open. But no matter how hard I try the opening mechanism seems stuck, it won’t rotate in any direction. Is there something I am missing? The attachement is completely detached from anythign else, and I do not see any other buttons or mechanisms.If somone has experience with this I would appreciate the insight, thank you!

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6 months ago
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EvelinNew Member
posted in Ask the Community
How can I order a replacement part for my machine under the Dyson warranty?

Good morning, OnJanuary 20th I bought a Dyson GEN 5 447038-01 Detect Absolute Cordless Vacuum Cleaner - Nickel and blue Sku 700060693 from Donoghy BrossUnfortunately, a piece of it broke off yesterday, I am attaching the pictures. I would like to ask if I can use the warranty in this case? I was always careful with it. Thank you so much.Have a nice day.Evelin[Moderation edit - title updated]

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Jack
Dyson Community Manager
6 months ago
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NiffniffRookie Member
asked in Ask the Community
Can I trade in a Dyson vacuum with a non-genuine floor tool?

I want to trade in a very old dc05, but can't find all the tools and the brush head is a non dyson part.  Will this make the trade in invalid?[Moderation edit - title updated]

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Jack
Dyson Community Manager
6 months ago
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JoelNew Member
asked in Ask the Community
Delivery issues with DPD

Hi Community Can any one help on how to receive my missed parcel, DPD allows only changed delivery date ( they don't deliver on weekends) , I am told by DPS that Dyson does not allow customers to collect from Depots , well this is bit strange as its not useful at all , imagine you miss a delivery ( even though its not your fault) , you will have to wait till Monday to receive. Well Dyson should follow Amazon delivery model i guess , its super sleek  

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6 months ago
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Retro_UKNew Member
asked in Ask the Community
Trade in....do you just send back the basic machine? I can hold on to the tools that came with it?

I’ve been sent a trade in offer and nobody I know wants my V10 as I want to keep all the attachments if I upgrade. What exactly do Dyson expect back if you trade in? Thanks

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6 months ago
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ClumsyNew Member
asked in Ask the Community
worst customer service

Dyson agreed to swap machine as faulty part not in service, great I think…. I don’t even no where to begin but think the problem lies with the lack of training some service reps must be being given and not the full grasp of English.  Tracked replacement only to have it being returned to Dyson before out for delivery.  Customer service rep was adamant it was because they had wrong email address and so dpd didn’t receive reply to an email they would have sent me, not sure about that one but I noticed on the tracker details it didn’t have full address, missing the street name and felt that may have been the reason, service rep would not update address and hung up.   I asked on call to speak to a supervisor and was refused.  Anyone no how I can escalate my complaint? Think if I email customer service it will be to the same people and I’ll get nowhere.

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Jack
Dyson Community Manager
6 months ago
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AnnelouiseNovice Member
asked in Ask the Community
£100 buy back

How do I send my old hoover back and receive the £100? I had my new hoover delivered today but no email saying how to send old one back? 

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Jack
Dyson Community Manager
6 months ago
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SoniaRookie Member
asked in Ask the Community
engine in water

Hi, my name is Sonia, and the motor of my vacuum cleaner fell into the water. I'm afraid I'll break it if I turn it on. do you have any suggestions? Thank you  

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Jack
Dyson Community Manager
6 months ago
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MagicalhareNovice Member
asked in Ask the Community
what is this?

This fell out the box whilst unpacking. Is it just packaging or something from the v11 vacuum? Tia 🌼 

635
Jack
Dyson Community Manager
6 months ago
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carameehanNew Member
asked in Ask the Community
How can I get my vacuum or my money back?

I purchased a V10 Animal on 4/30. I know it isn’t a current model, but I used my mom’s and really liked it so I wanted the same model if possible. On 4/30, it was listed on the webpage and I was able to order that model. On 5/10, I still hadn’t received a shipping notice so I started researching shipping times. I found some info referring to items on back order so I tried to see if the V10 Animal had back order listed as the status and I failed to notice it. Well, the V10 Animal is no longer listed on the website at all. A refurbished version is, but *know* my order was for a new, unused model because I literally paid twice the price listed for a refurbished model. I reached out using the chat feature and was told they didn’t know why it isn’t on the website anymore, it must be some sort of technical glitch but my V10 Animal would definitely be shipped shortly. Then, the following day, I received *12* emails confirming my “new” order. Since I never placed an order, I was confused so I

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Jack
Dyson Community Manager
6 months ago
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yuryshNew Member
asked in Ask the Community
unsubscribe here link goes to page not found

Just received ‘Tips to keep your vacuum working at its best’ unexpected email. The ‘unsubsribe here’ link at the bottom of this email goes to ‘We're sorry, but the page you're looking for can't be found.’Please fix it Dyson, this is violating EU GDRP.

522
Jack
Dyson Community Manager
6 months ago
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4mmoraRookie Member
asked in Ask the Community
who can help with lost package

I made a vacuum purchase on Feb 24 and when the “package” arrived there was no Dyson in the package. It was a flat box. We made a claim with ups and on March 12 Dyson responded that they’d update us on status. We still have not been credited the amount of the product nor received a replacement. I will be reporting this with the BBB and filing a suit against Dyson. It seems that this is their normal based on posts in this community. I will use those posts as proof to their lack of response. 

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6 months ago
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Liana_KhNew Member
asked in Ask the Community
How to get purchase Invoice?

Hi, I need Invoice for my purchase, but cannot get hold of support, and the Digital Assistant doesn't have that topic what do I do?? I need it to transfer my purchase to the country I am in….

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6 months ago
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designiremNew Member
posted in Ask the Community
Dyson Airwrap coating problem

hello everyone, Is there anyone else having this problem like me?I bought airwrap 2 years ago. I really always kept it in its box. I saw some peeling on it last week. Turkey office doesnt care this problem. They told me that it culd be because of overheating . How and why ?  Dyson always share their engineering skills and coating qualities. I use normall in minutes . Please help me , my this problem. This global company must be solution-oriented like Stanley brand. Every product you buy has a lifetime warranty and even if it doesn't, they help you with every little thing.Dyson can be like them 

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6 months ago
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Dj_zanderNew Member
asked in Ask the Community
V12 Detect Slim rollers not spinning

Hi I bought this vacuum for my mom for mother's day and we charged it to 100%. Everything works fine except none of the attachments with the rollers are spinning. The vacuum just sucks in the air, not sure if I have to press a button to enable them to spin so she can vacuum the carpets. I tried googling the problem but all I got was "unclog the rollers and clean them". We just took it out of the box that arrived yesterday and it's brand new. All we are doing is snapping on the attachments and turning on the vacuum. The rollers don't spin at all. Am I missing something? Please help

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6 months ago
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K41yNew Member
asked in Ask the Community
Seeking Assistance in Identifying a Counterfeit Dyson Supersonic Flyaway Tool

I have bought this flyaway tool from a seller on ebay that claims it is a new genuine product, however there are telltale signs such as the magnet not being strong, there being imperfections on the item itself and the plastic around the connecter being a shiny plastic instead of matt. I have compared this to my other attachments. Please could someone help identify if it is a counterfeit? The seller is offended and point blank refuses that it is a fake.  

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6 months ago
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SandymaddnNew Member
asked in Ask the Community
V8 animal pro

Cannot find replacement battery for my V8 animal Pro with serial number starting with C1R

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6 months ago
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HethRookie Member
asked in Ask the Community
Cordless V12 Trade in promotion failure to send return labels

We bought a new V12 Absolute vacuum from Dyson with a £100 trade in promotion to return our old V8.  Despite 3 telephone calls and 2 online chats we have yet to receive an email with the promised return labels.  We have been assured that the email has been sent but 2 weeks later there is nothing.I am now of the belief that this whole recycle and receive £100 cashback is a marketing scam, and the customer service which has on the whole been very polite is of little value when nothing that they tell you is actually being done.Very disappointed with Dyson, their vacuum is great but I have no confidence in the company support.

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Jack
Dyson Community Manager
6 months ago
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stefaniprzNew Member
asked in Ask the Community
Unavailable Customer Support

I’m trying to connect to customer support via all means, social media, chat, phone, email/form and no one ever replies ! I want to request a return for my product but no response to my return request either. Can someone actually help me ? If that won’t happen within the next hours I’m going to report Dyson for the customer service. It is not the first time that happened.Best regards 

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6 months ago
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lucuss66New Member
asked in Ask the Community
complaint - false promises !

Hi - I am trying to get hold of an email address to raise a complaint/progress an ongoing issue. I spoke to Daniel on 26 April regarding a fault with my airwrap (stopping during use and failing to switch back on) after a 39 mins call - which included a video call to diagnose the issue, Daniel agreed to send a replacement (reconditioned) Airwrap. However as they were “out of stock” I would have to wait until they were available again. When I checked on the website a few days later I saw that they were back in stock - so I rang again on 3 May to arrange getting it delivered. However the individual I spoke to knew nothing about my previous call - as there was no record of it!!! They took an action to investigate and get back to me with an update on what’s happening. I have since rang back and now have 2 open tickets:3831828238235011I was told that this issue would be escalated to the manager - and I was told I would have a response in 48-72 hours.. that was on 3 May! can someone in Dyson

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Jack
Dyson Community Manager
6 months ago
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KnxvllnRookie Member
asked in Ask the Community
Corralle Straightener Battery replacement

Hello! Saved to get my wife a special straightener to match our vacuum and hair dryer, Dyson fans. The battery in this is failing, and never allowed a full use on a charge. How can I have it replaced? Dyson makes great stuff, you pay for it. I figure it's worth replacing the battery for something so nice, that my wife loves. Any info would be helpful. Thanks. I know the warranty policy, unless the battery can be replaced no questions asked because Dyson is an excellent company, I'd like to know my options. Thanks much!

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6 months ago
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Payal jRookie Member
asked in Ask the Community
Use V10 cyclone Vaccum cleaner in US? bought in India

I bought my V10 cyclone Vaccum cleaner in India( 220V) . Now I am.moving to US. (110V)Can I still use it by buying new charger in US? Can someone please send me the link for it? I can't find it on website.Thank you 

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6 months ago
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