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  • 1,053 Posts
  • 2,023 Replies
1053 Posts
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utdtradingpartnersNovice Member
asked in Ask the Community
Having trouble registering a warranty for my customer

Require assistance registering warranty online for a Nickel Copper Dyson Airwrap standard barrel bought from the UAE.The serial keeps coming as incorrect and sometimes it goes through but asks for a different date of purchase and then gives the same error again.Need assistance on this please, thank you.

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Jack
Dyson Community Manager
6 months ago
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MmariesNew Member
asked in Ask the Community
Red line across Dyson V15 display

Hi,I just bought my new Dyson V15 and I have a question about strange red line that showed up on the second use across whole display. It’s a thin red line on the left side of screen, what does it mean? it wasn’t there when I first used the vacuum but appeared during second use. I can’t find anywhere the explanation of it ?  

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Jack
Dyson Community Manager
6 months ago
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natnat0408New Member
posted in Ask the Community
terrible customer service

I have received awful customer service from Dyson regarding broken straighteners. I was told they would be collected to be repaired, waited in all day nobody came to collect, called them- not working today for collections???? Even though we were told it would be today. went on chat and was told they weren’t fixable and they were sorry for the mix up, then I was told to wait for the collections as it could be up until 8pm. called Dyson and asked if they weren’t fixable would I get the product back? The lady couldn’t tell me if I would? The whole process makes no sense at all. Terrible service for high end products and I still have no answer.

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6 months ago
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marie_knmNew Member
asked in Ask the Community
Will Dyson Mother's day Ceramic pink and rose gold airwrap launch in Denmark?

Hi, I can see that it’s launching in other countries. Will it launch in Denmark (or Sweden)? and if yes, when? thanks in advance. Best, Marie

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6 months ago
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BananaRookie Member
posted in Ask the Community
how to formally complain

I have had an absolute nightmare with customer services how do I formally complain in writing to Dyson ? 

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Jack
Dyson Community Manager
6 months ago
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tshetler85New Member
asked in Ask the Community
V12 parts fell out when cleaning

Help, I cleaned my vacuum and when I was putting it back together a dark grey circle fell out along with a red rubber circle????? I can’t figure out where they go back??? 

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Jack
Dyson Community Manager
6 months ago
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LiliONew Member
posted in Ask the Community
Dyson V12 filter needs cleaning after every use, even if with new original filter

Hello. DysonV12 sends message filter needs cleaning after every use for the last weeks. I have it for 1,5 years and this issue started few weeks ago. Today i replaced filter with new original one and i get same message. Does anyone know how to solve this and what is the issue?I keep the vacuum clean, it has no blockages, i cleaned it in the past every time i got this message.i saw other people had same issue but could not find a clarification. I tried also with digital assistant as suggested in a message but could not get answerThank you

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Jack
Dyson Community Manager
6 months ago
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ShinpollNew Member
posted in Ask the Community
Poor Customer Support

Hi All, I must admit I am shocked at the standard of customer service and having investigated more it looks like I am not on my own! How can such a reputable company stand over such bad CS practices? The product I have ordered is very expensive in my opinion and for premium products and the claims made on your website I would expect a much higher standard. I have had a Dyson machine for over 10 years now and I am very happy with the product itself and decided to upgrade as the one I have is not lasting the time needed to a full house clean. I ordered the new Dyson online and as stated on the website expected a 2 day delivery - why make these claims if you cannot stand over them!!I have contacted CS twice to be told the same thing please wait 24 hours having read through other complaints I am fearful now having invested this money in a new Dyson with the level of support being offered.What are Dyson doing to remedy this? Thanks,Sinead

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6 months ago
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GwenanneNew Member
posted in Ask the Community
Customer Service is a huge dyson-pointment

When I receive email from Dyson it says “Contacting us is easy!”   Yes, but getting them to do anything is hard.I have never received what I ordered and have tried numerous times to get Customer Support to respond to me.   Nothing ever happens.I ordered a Dyson Airwrap in Prussian Blue/Rich Copper together with a detangling comb and a brush set in Rose on November 23, 2023.  A few days later I received notification that it would arrive on December 4, 2023.   However, what actually arrived was a vacuum cleaner.   This was supposed to be a Christmas present for my teenage daughter, since she was so happy with the Dyson hair straightener that she received a few months prior for her birthday.I’ve purchased a half dozen Dyson products in my life.  I’ve never had a reason to contact Customer Support before, so I never realized what the company was really like.  Yes, they make great products.  What they don’t do is great customer support.As a single mom I’m a very busy person.  I eagerly beli

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6 months ago
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TiggersbounceRookie Member
asked in Ask the Community
How do I order a replacement part under guarantee

Why do I keep getting fobbed off by customer services? I thought Dyson were supposed to be a company of excellence but all I get is the run around. Christian in CS said a part was out of stock and to phone back in 2 weeks if I hadn't received the replacement. So I did and got a one week deadline from Adrian in CS. MY DYSON V12 is still in warranty and the "elbow" joint has broken. It may not seem much but at 186cm tall it means I don't need to stoop to vacuum. Regardless of that, the part broke within warranty. I guess Dyson just don't care like they used to and are the same as Hoover now. Money grabbing conglomerates with no interest in customers(Moderation edit - title updated)

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6 months ago
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JeevanRookie Member
asked in Ask the Community
Dyson HP10

Hi everyone, I was wondering if anyone could confirm if the Dyson HP10 Gen1 hot + cool has a timer function. Also, when in auto mode, how do you adjust the target temperature? Looking forward to everyone's comments! 

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6 months ago
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Pipmoss01New Member
asked in Ask the Community
Refund on non delivered item

Hi Guys does anyone know how long a refund will take for a non delivered item. I have notified Dyson yet still haven't received a refund. Thanks a lot 

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6 months ago
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evelina_abdurakNew Member
asked in Ask the Community
refund

I made a return on March 16th, it was delivered to Dyson on March 29th, few weeks went by and I noticed that I haven’t received a refund yet so I contacted customer service and they told me that I amstill in the window of 7-14 business days , days went by nothing changed, I called customer service and they promised me that I will receive my money within few days, and again nothing has changed. I am now on business day number 24 and I still haven’t received my refund. So please let me know who can I contact to receive my money back. I have never experienced worst customer service than Dyson. 

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6 months ago
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cortneymRookie Member
asked in Ask the Community
Will Dyson Mother's day Ceramic pink and rose gold launch in Spain?

Hello,Will the ceramic pink and rose gold airwrap launch in Spain? Has it already launched and I just missed it? I see it is on the website and says sold out but I never saw it available anywhere. So I am wondering if it is maybe just coming soon?Kind Regards,Cortney

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C
6 months ago
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MKM1Novice Member
posted in Ask the Community
Shocking Customer Service

Awful Dyson Customer Service Experience. I made an initial call to the customer service team on 15/4/24 regarding an unwanted battery that I had returned weeks earlier and had not been refunded for, as we decided to go ahead and purchase a new Dyson instead.A case number  was given. Thereafter I was told and reassured by at least 6 different customer service team members on separate calls that the “Case is escalated wait 72 hours”. and that operations team would be in touch, this has not happened and the date now is 30/4/24, very disappointing especially as proof of postage has been provided and uploaded by them more than once. Along the way a team member even hung up on me saying can’t help anymore! They seem unable/willing to pass me on to a team leader or even provide an e mail address, even after 6 plus phone calls,quite ridiculous really.

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6 months ago
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ctsNew Member
asked in Ask the Community
eBay seller may be scammer, who do I report it to?

I recently purchased a reconditioned SV16 V11 Outsize vacuum from Dyson Official Store on ebay. After searching the Dyson.com website I find no mention of this seller. The item was shipped to a wrong address even though I entered a delivery address during the checkout process but it was ignored. Now I am out $352.26 and no cleaner either. I have tried appealing to eBay with no luck. 

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6 months ago
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Rubye7New Member
posted in Ask the Community
First time buyer, extremely unsatisfied with customer service

Hello,I was beyond excited to purchase my first Dyson until it became extremely frustrating and difficult to resolve a simple problem. During the process of purchasing my first Dyson, I was on the phone with a Dyson Representative who was talking through the order with me. The representative had promised me that I could get my initials engraved after placing the order myself in which I did. After placing the order she was sorry to inform me that she was unable to get my initials done so she offered me a discount. She told me she would cancel my first order and create a new order with the discount. She promised me that the order would be cancelled and I even called again later to confirm with another representative. Later on I view that I was charged for BOTH orders and when I called back customer service they claimed that there was nothing they can do and I had to wait until they shipped it out and I would need to decline delivery to receive a refund. During this time my second order p

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R
6 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Share Your Dyson Product Experience: Your Feedback Matters!COMMUNITY FEEDBACK

As I know user experience is key in product design, I’d like to position our Community as pinnacle in providing insights, experience and feedback to our Category and Insight teams directly - through real-time actionable insights. Whether you've had a positive or negative experience, your feedback is crucial in helping to understand what's working well and what needs improvement. To that effect, we’ve love to here from you! If you’re interested in providing feedback, here’s what we want to know:   Product Information: Begin by telling us about the specific Dyson product you own. Mention the product name, model, and any other relevant details - please do refrain from sharing the serial number. User Experience: Share your overall experience with the product. Highlight the aspects you love, such as its performance, durability, or convenience. Be sure to include any unique ways in which the product has exceeded your expectations or you’ve benefited from. Challenges Encountered: If you'v

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6 months ago
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Anita75New Member
asked in Ask the Community
How do I get my money back?

Purchased vacume cleaner (animal) and home cleaning kit in March. Delay on home cleaning kit so rang said not received. But then it turned up. Charged £417.49 instead of invoiced amount of £429.99. Received refund of £379.99.for vacume cleaner but still owed £37.50 for home cleaning kit. It has been over a month now!Lots of investigations when you ring customer service but I still have not had my money back. Help!

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6 months ago
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RaydenNew Member
asked in Ask the Community
Dyson V11 Outsize Motorhead

I am trying to remove the roller from the Motorhead. I have removed one end as per the instructions, the next task is to slide out the roller, but it is completely stick.  The roller will go round but I am unable to slide the roller out of the head.  I started this becuse the cleaner was working but making a loud noise.  

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6 months ago
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PeterWNovice Member
asked in Ask the Community
poor customer support

My Dyson V7 vacuum stopped working after 8 months. I contacted Dyson customer support and they confirmed the Dyson battery is faulty and therefore covered under warranty. They said they have nil in stock and I had to wait till a new one arrived. They estimated this could take 4 to 6 weeks, maybe less, maybe more. I said that I did not consider this to be a reasonable period to go without a vacuum, I wanted my vacuum repaired or replaced within a reasonable period. What should I do next. Any suggestions go to contact head office or similar

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6 months ago
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GtindaleNovice Member
posted in Ask the Community
button on airwrap had fallen off 1 month after use

I have only had my Dyson airwrap for a month and the button cover to turn it on has just dropped off! 

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6 months ago
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Jpayne29New Member
asked in Ask the Community
email

Has anyone successfully received an email address  To make a complaint? I do not want a telephone number as I just go round in circles given the same information and assurances over and over again. Even when I asked for an email address, it was not the correct one, and bounced. I have asked to speak to a manager and I have been assured on several occasions that they will call me, and never have. I only want an email address to put my complaint in writing. This has gone on for long enough. I sent my hoover to them for repair at the end of January. I am still waiting. All the chasing has been by me and no one I speak to has any records of conversations. I am beyond frustrated. 

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6 months ago
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OMurchoNew Member
posted in Ask the Community
Dyson Lawn Mower

There isn’t one, but wouldn’t that be amazing!  I have a electric lawn mower that doesn’t have enough suction power to push the grass into the bag.  It constantly clogs at the opening.  I was thinking, with the proper suction, I would only have to mess with the bag when it was actually full. 

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6 months ago
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EimearBNovice Member
asked in Ask the Community
Escalation issue - customer service problems

Has anyone had any success with customer service from Dyson?I’ve been waiting for my Dyson coral to be replaced since I ordered an exchange a month ago! They collected my old machine within a week but after countless phone calls I cannot seem to get any answer where my new machine is? They said they have escalated the issue 7 days ago but I haven’t received any communication from them.  Any advice where I can go from here? Daily phone calls get me nowhere ☹️

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6 months ago
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