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davinaleighNew Member

asked in Ask the Community

2 week old Dyson V10 Animal. Cuts off after a few seconds

I just received by Dyson V10. Charged it up and on the first use it cut off after a few seconds. All 3 lights are blue when I start to use the vacuum, then it makes a humming noise and a single red light flashes, then nothing. I can wait a few minutes and try again, and get the same result. There is no blockage.

31461

7 months ago

JsoostyNew Member

asked in Ask the Community

airwrap filter still failing after cleaning

I’ve been cleaning the filters but today it repeatedly kept failing. There are videos online showing how to take it apart for a deeper clean. What should I do? Please don’t point me to videos showing how to use the circular brush or how to clean the filters- I have done that.

10891

7 months ago

mcheskanicoleNew Member

asked in Ask the Community

Airwrap Limited Edition Pink Ceramic

I’ve been checking everywhere to get my hands on the pink ceramic colourway of the Dyson Airwrap but sold out everywhere. Is this still coming back in stock in the UK?

4271

7 months ago

LHart1215New Member

asked in Ask the Community

LOST PACKAGE - Dyson is no help

I placed an order with Dyson on 2.10.24. It was shipped and a tracking number was assigned. It never showed up. UPS lost the package. Any other time this has happened to me with any other company, they have wanted to make it right and taken on the responsibility. Not Dyson. It is my responsibility for some reason to file a claim with UPS, which I did. I worked with UPS and they reviewed and decided the package was indeed LOST. It has now been weeks of me reaching out to Dyson every day. I can’t get anyone on the phone and the chat and email have been no help. Just a lot of sorry we will get this sorted out but no actual help or answers or a timeline on this. I am not even asking for a refund. I just want the vacuum I ordered over a month ago. How hard is it to send me out a new vacuum and then sort this out internally? Worst experience with customer service by far. I see that I am not alone and this seems to be a normal thing for Dyson.

2491

7 months ago

KayTee

posted in Ask the Community

Dyson Airstrait in Prussian Blue UK

Hi. When will the Dyson Airstrait in Prussian Blue / Copper be availble in UK. It’s been out of stock for weeks. It was available in this colour scheme for about the 1st week of launch, and has been unavailable ever since. Do Dyson have a date when this will be back in stock and available to purchase please.

460

7 months ago

diana.udyNew Member

asked in Ask the Community

my dyson fan pure cool machine tells me that the air in my room is in the severe range.

Even though I have changed the filter in my fan and followed the deep clean schedule, it shows on the app that my air quality is in the severe range. I haven’t been able to find any way to reset it and get an accurate reading of the air quality. There is absolutely no reason for it to be reading the air as severe. I’ve tried moving it from room to room, and also taking it to my patio, and it gives the same reading wherever it is. Does anyone have any ideas on why it’s doing this and what I can do to fix it?

310

7 months ago

DishagosaliaNew Member

asked in Ask the Community

has anyone used the dyson airstrait to create a wavy curls look?

401

7 months ago

SophsNew Member

asked in Ask the Community

UK dyson in europe

Hi, sorry if this has previously been answered, but u just wanted confirming as my airwrap would not work in NYC. Would I work in Lanzarote at full normal power and be safe? Please Thanks in advance

180

7 months ago

yitwixNew Member

asked in Ask the Community

Dyson V8 Vacuum Sucks Too Hard On a Rug

Hi, We have just received a Dyson V8 vacuum as a wedding gift, it works great on our hardwood floors, however we have a relatively thin (1/8’’) rug that the motorhead attachment gets completely stuck on. From research it seems that the vacuum is sucking too hard and that maybe not enough airflow is getting in to the vacuum so it stops completely. I have tried calling customer support, but is there an easy fix for this? unfortunately both suction modes do not work. If there is a different attachment we could buy to make it work that would work as well.

1980

7 months ago

NdelaurentisNew Member

asked in Ask the Community

Dyson Outsize Wall Mount

Just bought the Dyson Outsize last week for my new home. I installed the wall mount by following the instructions & video and the top screw is not secure. It moves side to side but cannot go in any further or else it will damage the plastic mount. Once the vacuum is on the mount it pulls it off 1 or 2 mm from the wall. Is this normal? I’m worried one of these days it's going to come crashing down… Photo attached! Thanks!

1820

7 months ago

annamariaNew Member

asked in Ask the Community

logging a complaint

I have been waiting for a hoover part for the last 4 weeks and the reason I have not received this item is due to Dyson cancelling the order and then reordering the item delaying the process . They say it a glitch ( not believing the excuse) , I am on my 3rd order number and I don’t have any hope this will be dispatched anytime soon . I have logged a complaint via their webchat which is dubious to say the least. I work in customer service and to not have a point of contact via email to register complaints and concerns is unacceptable. Dyson take note you must do better if you want to keep your reputation.

320

7 months ago

Jeffrey23New Member

asked in Ask the Community

Dyson V15 Absolute Detect - Irritating Throat & Nose

I got my V15 a few weeks ago and absolutely love it; however, it seems to be causing some irritation when I use it - the back of my throat gets scratchy and my nasal passage gets irritated/inflamed feeling. This is my 3rd Dyson (and nicest) and I’ve never had this issue before, nor with the cheap Shark it is replacing. My concern is that something is wrong with the filtration (I am very allergic to dust mites and a little allergic to my cat, so HEPA is crucial). I believe the HEPA on the V15 is supposed to be top notch. But it doesn’t set off my air purifier sensor (auto mode) when I run it in the same room. Anybody have any thoughts? Not sure if I need to return it or what.

420

7 months ago

KRaftyNew Member

asked in Ask the Community

HELP - my order keeps getting cancelled

I’ve been trying to order the ‘Large Round Volumizing brush’ for a while now and for some reason every time I place the order a few days later it gets cancelled. I get an email saying “your card was authorized, but Dyson hasn’t taken payment”. I’ve already talked with customer support and they weren’t able to help me so I don’t know what else to do. Does anyone else have this problem? Is there a way I can actually get the brush, because it seems impossible.

3210

7 months ago

CaptainSwanSilver Level Contributor

asked in Ask the Community

How far can Dyson purifiers' sensors detect pollutants?

As in what are the sensors’ range?

7 months ago

catcheunNovice Member

asked in Ask the Community

dyson big and quiet smell?

I have the Dyson big and quiet for two weeks now and it’s giving off a bit of a smell Like smoke? Or could it be the charcoal?Could it be releasing cigarette smell from My neighbour?

550

8 months ago

MirthiaRodzNovice Member

asked in Ask the Community

ITEM LOST IN THE MAIL AND REFUND PENDING FOR 1 MONTH

On November 24, I ordered an Airwrap with the discount for Black Friday, for a Christimas gift. After 1 month Im still watiing for the item or the refund of the money. Nobody could understand what is going on, the item was lost and UPS confirmed that they delivered the item in other place and gave me the confirmation and the address, however Dyson Co dont want to believe in that information and 1 month later Im still waiting for a response. 2 weeks ago I requested a cancelation and Ive been told for more than 2 weeks that I will receive it in 48 hrs, the same exactly excuse for 2 weeks, and never is true. Im still waiting at least for a cancelation and always received different excuses. Investigation finished from UPS, what is Dyson waiting? How could be possible that this happens with a company like Dyson, How could be possible that they pretend to have the customer waiting for a refund for an Item that was paid and never receive and confirmed by the shipping company? At this moment I

883

8 months ago

DamosNew Member

asked in Ask the Community

How can I get help with my return?

I have had 3 promised collection dates now everyone failed and a further promised tomorrow what is happening am I forced to keep the machine ?(Moderation edit - title updated)

451

8 months ago

Smarvel0131New Member

posted in Ask the Community

Terrible customer service

Just wanted to come on here and share the lack of customer service that Dyson provides in which I’m sure many can relate to. You spend hundreds and hundreds of dollars just to receive back and forth answers, lies, and no resolution. I recently placed an order on 3/2 for the package to be MIA as of 3/8.. what do I do ? Call Dyson “Customer Service” what do I get ? People who don’t understand what I’m saying and lack of communication. I was told my device never left the warehouse ( it did, I had a tracking number) to then tell me that they will push for it to leave in which I had to explain SEVERAL times that wasn’t the case. After idk 10 calls and no answers and 16 days later I have yet to have my product and been told to wait another 10 + days to hear back about a claim from UPS. I have asked for managers over and over been told they would call me. NEVER HAVE. Was told that UPS is the problem not them so there is nothing they can do.. do your selves a favor and order from Amazon, or Be

270

8 months ago

Viking21New Member

asked in Ask the Community

power-head fixes

Is there anyone who has been able to create a fix for the outer beater bar bushings ?There's a spring on each side that's easy to lose & if there's any other bushing parts I've lost them & need to create something to stabilize the brush bar, if I can I can keep using what has been a great vacuum.

8 months ago

RkgNew Member

asked in Ask the Community

40mm Airwrap™ long barrel

Hi, I've seen a set on another retailer website that includes the 40mm Airwrap™ long barrel in the Dyson Airwrap Multi-Styler and Dryer Complete Long with Presentation Case Nickel and Copper. Same price as the Dyson website, should I go for that one as it includes more? Why wouldn't it be included on the Dyson website directly? Any insight would be great. Thanks. R

1120

8 months ago

MackNew Member

asked in Ask the Community

battery not getting fully charged

Hi my v10 has a new battery and on the charger the indicators flash both sides of battery but it never gets to 3 indicator. it has been on all night and all day.

420

8 months ago

BluedogNew Member

asked in Ask the Community

v7 upholstery brush bar only spins with end cap off

My V7 Animal upholstery tool brush bar will only spin if I leave the end cap off. If I put the end cap on and lock it into place, as soon as I switch on, it just pops open. I looked online and saw a video where the grey cap came off of the purple piece that joins to the brush bar. Mine won’t come off. I’m not sure if it’s supposed to and that’s the problem. Any thoughts?

181

8 months ago

DRGWNew Member

asked in Ask the Community

v10 battery flashing blue/red

I have a v10 which is a few years old.It’s functioning well although the last few months the battery has been flashing blue/red whilst charging.I’ve obtained a brand new battery from Dyson after being told it’s a battery issue. This didn’t cure the problem.My v10 has been back to Dyson and they couldn’t find a fault!Battery is still flashing blue/red whilst charging.Anybody have any ideas what is causing this?

51921

8 months ago

AdiabaticApproximationNew Member

asked in Ask the Community

Gen1 TP10 High Pitch Whine

I have recently purchased a dyson TP10 and have had it only a month. I am noticing that there is a high pitch frequency whine that comes from the fan, it is almost an electronic whine. It is piercing and very disturbing. I have not yet found a cause for this. Is there anyone else who has noticed this happening? I cannot get this to go away.

1530

8 months ago

gulizpNew Member

asked in Ask the Community

Can I put HEPA filter to my V12 Detect Slim Absolute?

Hello, I’ve just bought Dyson V12 Detect Slim Absolute which comes with a regular (non-HEPA) filter. Is the HEPA filter for the Dyson V12 Detect Slim compatible with my Dyson model? Can I buy it from the website and use it on my Dyson without any problems? The filter I am referring to is this:https://www.dyson.de/support/journey/tools/972126-02 Thanks

3070

8 months ago

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