Ask the Community | Dyson Community | Dyson Community
Skip to main content

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

  • 1,012 Posts
  • 1,972 Replies
1012 Posts
D
dfisher4567New Member
asked in Ask the Community
V15 filter fault

HelloMy V15 is having change filter faults,I have 2 original Dyson filters so I can swap them out quickly but now the clean/dry newly fitted filter is having change filter fault?,any ideas.

1
A
7 months ago
V
veronicanicoleNew Member
posted in Ask the Community
GLS Shipping Nightmare - Feedback

I know a lot of people have had shipping issues on here with GLS not delivering a product and repeatedly putting “Reschedules/Missed Delivery” as the update. Which is SO CRAZY to me how this company continues to work with GLS, knowing they are consistently “losing” expensive packages and not delivering them. I ordered a V15 Detect over 10 days ago (Oct 16), it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in a city about 35 mins away from me, and then NOTHING. Every day GLS would just “reschedule” the delivery to the next day, over and OVER AGAIN. We are going on 6 days now rescheduling with NO actual delivery attempted. I have contacted GLS multiple times, they can’t give me any straight answers. They claim that the last day their end shows any updates is on Oct 17. Wow, one day after I ordered- Nice. They are no help, constantly telling me they have escalated the matter and will receive in an update within 24 hour

4
B
7 months ago
C
Captdan101New Member
asked in Ask the Community
Refund run around - HELP!

I’m (maybe not now) a Dyson fan (no pun intended), I have 5 units in my house. Here’s my issue with Dyson:I ordered 2x V-12 units end of January, one for gift and one upgrade for me. Do to personal issues had to return both and process the returns after the first unit was delivered. I never opened either units, I received two emails from Dyson that my return request is being looked into from separate emails. Then received two emails with return instructions with a Return Numbers. I returned each of them individually, with days later received two emails letting me know each was received. Little over 2-weeks received two emails for each that my return has been processed and moneys should be sent back to my financial institution in about 3 days. So far So good. My financial institution (both units financed from same place) was credited for 1 of my purchases. Waited another week and no credit on the second unit, I contacted Dyson and they said the credit was processed and funds returned to

4
M
7 months ago
M
Michele 123Novice Member
posted in Ask the Community
dyson corrale - straightener

Hi  I have seen numerous posts here about Dyson straightners.  I have had the same issue for the past 6 months  has anyone actually managed to get this issue resolved? thanks michele 

1
A
7 months ago
W
willbNew Member
asked in Ask the Community
Spare parts in UK

Is it possible to get spare parts to the Main body & Cyclone in the UK?the horizontal bar at the bottom has a plastic tab that prevents the collector sliding all the way off when emptying - this has snapped but i cant see anywhere to buy just this plastic part (or this and the front of the handle) only the whole cyclone I have an v11 animal

1
A
7 months ago
N
NatnNew Member
asked in Ask the Community
is this normal when i close the plates?

this is how they align as I gently shut the corrale. It also doesn’t glide smoothly through hair and seems to catch more or snag. Thoughts? 

1
A
7 months ago
C
chama98Novice Member
asked in Ask the Community
how often is the software updated on the Dyson Purifier Humidify+Cool™ PH04 Formaldehyde

Just wondered how often the software is updated on this device. Mine was updated as soon as I got it. But I wondered what the time scale for Dyson to push out updates for it. If anyone knows? Thanks  

1
A
7 months ago
V
VickyS1989New Member
asked in Ask the Community
dyson hairdryer- no power

Had my hairdryer for 3 years and had no problems. Plugged it in this morning and it has no power, no lights on...nothing. I have cleaned the filter has advised by videos etc but it is still not working. help!

1
A
7 months ago
C
cupboyRookie Member
asked in Ask the Community
Is User Manual included?

If a user manual is included with the HP10 purifier mine must be missing. The item was not a return or resealed. I always check that first.Also, when set to heating the unit turns off once the temperature is reached. I’d like it to stay on all the time because the turning on/off is disruptive. Is there a setting for that? 

2
C
7 months ago
M
MFYVCNew Member
asked in Ask the Community
Dyson Hot & Cold Fan

Hi AllI recently got my electricity bill, which was WAY above average.   I believe the increase in my bill is due to the Dyson hot & cold fan, which was on Hot a lot over Nov/Dec.Anyone else think the Dyson fan is extremely expensive on electricty?  Thanks 

1
A
7 months ago
B
BookwormNew Member
asked in Ask the Community
I have a problem with the internal hose staying connected DC40

The internal hose keeps disconnecting itself - should I replace, or can someone suggest something else please?

1
A
7 months ago
S
sirobertsonNew Member
posted in Ask the Community
low reach adaptor

Low reach adaptor is jammed open and can’t be closed

1
A
7 months ago
T
tammygaglianoNew Member
asked in Ask the Community
New V15 and batter won't charge

My V15 is under not even 6 months old and the battery seems dead.  I had left it in the machine with some battery power still available.  I tried to use it today and there was none.  I tried to charge it - no blue light goes on.  Any advice?  I have been super careful with this machine and love it!  I’m so disappointed right now...

1
A
7 months ago
M
MikaelleeNew Member
posted in Ask the Community
Horrible customer service experience from refund process

I am writing to express my extreme dissatisfaction with the refund process I have been experiencing with your company. It has been over two months since I initiated the refund request, and yet there has been no progress or resolution in sight. This level of delay and lack of response is simply unacceptable and reflects poorly on Dyson's commitment to customer satisfaction.I contacted your customer support from April 2023 to request a refund for the aforementioned product. At that time, I was assured that my request would be promptly processed, and the refund would be issued within a reasonable timeframe. However, I have been met with nothing but frustration and disappointment ever since.Despite repeated follow-ups and providing all the necessary information, there has been no concrete action taken to resolve my refund request. It is disheartening to be continuously met with vague responses and empty promises without any indication of when I can expect to receive my hard-earned money ba

6
A
7 months ago
J
JPookieNew Member
posted in Ask the Community
Dyson Purifier Big + Quiet Formaldehyde BP04 with heat

Excited about this new big and quiet technology. Any plans to add a heating element to this device in the next year or so? It would be quite stellar if it could heat a 1000sq ft area as well as purify. Would be perfect for basements. Thanks for listening and keep on with bringing new air tech! 

0
J
7 months ago
C
ChrisGrNew Member
asked in Ask the Community
Sharing a device between multiple users

We have a Dyson Fan and primarily control to via the MyDyson app since some of the functionality is only in the app. Since initially setting up the fan we've had it registered to one MyDyson account but since multiple people in the house use the fan we have simply shared an account. Recently the app/account has been updated to require 2FA. I didn't choose this instead one day the app was logged out and required both the account password and and e-mailed code to login. The problem now is that whenever anyone if logged out they now have to call me and request the code from my e-mail as the fan is registered to me. Is there any way to either:Assign one device to multiple MyDyson accountsAdd additional users to the main accountDisable 2FA (I'm all for it in general but it's controlling a smart fan, nothing else)Without one of the above it's going to be a pain going forward. Chris

0
C
7 months ago
M
Mitchell12Rookie Member
asked in Ask the Community
my dyson v12 keeps cutting out

When I press the button to start using it it keeps cutting out It takes about 6 attempts to Now  start it then it works fine I have tried a new battery it makes no diff IV cleaned out the filter etc still is doing the same thing Any advice thanks 

2
M
7 months ago
T
toadkingRookie Member
asked in Ask the Community
My V12 comes with a wonky selection button. Do I need to ask for replacement?

I just receive my new V12 cordless vacuum cleaner today. However when I plug it to the wall mounted dock, I notice that the selection button at the back end is not level. Anyone found this issue before or is this likely to cause issues in the future? I’ve tried to adjust the position to see if the button can be leveled, but it just stuck at this position. It function as normally so far but looks a bit annoying. 

2
T
7 months ago
G
gvs544Novice Member
asked in Ask the Community
Dyson V15 Absolute - Power issues

Hi all, new to this forum. I have (two) Dyson V15 Detect Gold cordless vacuums - both approx 10 months old. The problem child, on rare ocassion, took two or three trigger presses to rotate the brushhead. That problem has now worsened with the machine now cutting out in auto and completely unable to function in boost mode (even with brushhead removed). I have tried the following:Ensuring all tubes unblocked. Removing and cleaning brushhead. Cleaning and elect lubing wand contact sets to brushhead. Cleaning (and now replacing filter with new Dyson branded item) Fully discharging and recharging battery. Replacing battery with a new Dyson branded item.For info, both cleaners have light use (just the two of us in a three storey house - one cleaner at the top and one at the bottom used on a mix of carpet and hard floors).

4
G
7 months ago
A
andym_jNew Member
asked in Ask the Community
Floor head not working with extension tube - V7

I have a puzzle ! My V7 Floor head will not rotate using the extension pipe, however connected direct to the motor it works fine.It’s the extension pipe (? -NO), but that works fine with the carpet head ?? Any clues please ?Andy

1
Jack
Dyson Community Manager
7 months ago
L
lynnfitzpkyNew Member
asked in Ask the Community
Dyson Pure Hot & Cool 1st gen

Does the first generation Dyson Pure Hot & Cool take in dust particles? I've had mine for almost five years and I recently took off the panels to look at the filters and there isn't a sign of dust on them, they're like new. It also doesn't feel like there's any inward suction of air like you might expect if it was taking in dust. What exactly does this thing do? It seems to me that all it does is read the levels of pollutants in the room but does it actually do anything to resolve issues? I'm so confused. I can't find any answers in the manual. Any advice appreciated.

1
Jack
Dyson Community Manager
7 months ago
A
adam42Rookie Member
asked in Ask the Community
DC26 Multi Floor vacuum turbine head on/off button keeps turning off

I have a ten-year-old DC26. Although I have never really used this head attachment much, preferring the simpler floor attachment, I started using the turbine head recently - exactly the same one that’s shown in the video on the Dyson webpage for this model.However it suddenly stopped working today because of the on/off button - the grey button which blocks the air flow when pushed (again, as at the end of the video). The button now turns itself off after 5 or 10 seconds, presumably on a slight bump that loosens the button.I was hoping to find a maintenance run-down for the turbine head to see if the thing is salvageable. Is it worth taking apart or is this a known problem?Thanks Video: https://www.dyson.co.uk/support/journey/guides/18586-01?machineId=18586-01

3
Jack
Dyson Community Manager
7 months ago
C
CKPNovice Member
asked in Ask the Community
How can I leave a product review on the Dyson website?

How can I leave a review for the Dyson Purifier Humidify & Cool Formaldehyde? (Moderation edit - Tags Added/Title Updated)

13
M
7 months ago
V
ViktorijaNew Member
asked in Ask the Community
Can I adapt my US Dyson Airstrait straightener for use in the UK?

Hello, I have a question, I’m living in London and my boyfriend ordered dyson aistrait straightener from USA and the plug is different then in our country, I just thinking if I change the all plug with charger from USA, to UK plug and charger , it will work for me ? Because now I don’t know what to do..(Moderation edit - title updated)

1
Jack
Dyson Community Manager
7 months ago
K
KidneyNovice Member
asked in Ask the Community
Customer Service - unnaceptable behaviour.

Hello everyone,Just purchased item from Dyson that was shipped by one of the courier companies I would not use at all costs due to their reputation and my own personal experience (High valuable items often lost during transit, happened to me twice in 2023). Contacted Dyson and shared my concerns with one of the customer service advisors. Let's call him "N".N, advised courier partner is in touch and delivery will happen also call would be made 1 hour before delivery as gesture of goodwill to make sure I will receive that "Dyson" experience. I had no option to choose different courier. What is the "Dyson experience" then? Next day courier partner provide 1 hour time slot between 9.17 and 10.17. In addition I had access to driver's GPS tracker and I could see where he is about. Then:No promised phone call 1 hour before.9.17-10.17 no show.10.20 tracker switched off (last known, shared location - next village).11.00 - no show, decided to contact Dyson. I was lucky enough to be connected and

4
K
7 months ago
Terms & ConditionsCookie settings