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  • 1,011 Posts
  • 1,972 Replies
1011 Posts
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CCF
asked in Ask the Community
Formaldahyde Shutting off

My purifier cool formaldehyde fan the last week has started turning off during the night while I am sleeping.  There are no timers on and all schedules are deleted. Was there an update?  or something I need to do to keep this machine from turning off? This is very annoying causing me to wake and turn it back on.  My hot + cool machine is working fine. 

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2 years ago
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ErrRookie Member
asked in Ask the Community
NO2 values

In Dyson app, we can see the NO2 in absolute value of 1,2,3,4 or 5 …… for indoor reading however for the outdoor reading we are seeing PPB reading. Due to the different value, we can’t really compare if the room air is really much better than outside as they are of different units. Anyone notice and know why the difference in the measurement units. 

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Stuart
Dyson Community Manager
2 years ago
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BonnyNew Member
asked in Ask the Community
a humming sound intermittently happens

I’ve noticed a humming sound high pitched noise and it happens often but intermittently on its own. I run my Dyson 24-7 on Auto and the filter is okay not ready to be replaced yet per the app percentage.  anyone else experience this humming sound and how do I fix it? It becomes so annoying I turn off the Dyson when it happens. 

3
Stuart
Dyson Community Manager
2 years ago
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braxtonNew Member
asked in Ask the Community
Incorrect temperature on my dyson purifier cool fan

For some reason my Dyson fan is displaying a negative temperature. The fan is in the bedroom so I am 100% certain it isn’t minus 2 degrees in there! Anyone know what’s wrong and how to fix it? I’ve tried leaving it off and then turning it back on and the software is up to date. Thanks.  Pic of what it says is below… (Edited by moderator – tags added) 

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Stuart
Dyson Community Manager
2 years ago
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CharlieNew Member
asked in Ask the Community
Set Cool Temperature

I have similar question. I also have a  Purifier Hot + Cool Formaldehyde (White/Gold).In a room size of 4 meter by 3 meter, with windows and doors closed, at night , the room temperature is 25 Celsius. I set the target temperature to 18 celcius, and fan speed at just 1 (because I wanted the fan to be as quiet as possible while I’m sleeping). I set 18 celcius target temperature by pressing the red minus thermostat control button to 18 celcius and then press the blue dot cooling mode button.After 6 hours, at night, from 1am to 7am, the room temperature is 23 celcius. Is that the correct outcome? I was hoping that the room temperature would be 18 celcius after maybe an hour or at least by 6 hours. What is the correct expectation for the cool feature? What does it do? If I want the room to be 18 celcius on a hot day, how do I configure the unit to cool the room to 18 celcius (if the cool feature is designed to do that). (Edited by moderator – Moved to new Topic and amended title) 

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2 years ago
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crkNovice Member
asked in Ask the Community
location data doesn’t update

Hi. When I set my home town as my location, the temperature, pollen count etc show up, but after a while it stops updating. I can only get current data by going back into settings and putting the same location in again. Is there an easier way to update, and/or is it a flaw in the app?

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Stuart
Dyson Community Manager
2 years ago
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Irish GrahamNew Member
asked in Ask the Community
can i swap our the charcole and hepa filter for a formaldahyde filers on my gen 2 hot and cold purifer

Hi, can I swap out the charcole and hepa filter for a formaldehyde filer on my gen 2 hot and cold purifier, thanks 

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Stuart
Dyson Community Manager
2 years ago
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Anonymous
asked in Ask the Community
Changing my broadband/router

Hey, I’m in the process of changing broadband provider and expect a new router to arrive next week. Does anyone know if the machine will need to be reconnected or would it work as normal once my phone is on the new network? Pete

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2 years ago
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psychosaxRookie Member
asked in Ask the Community
Set Cool Temperature

Hi, We just bought our 1st Dyson Purifier Hot + Cool™ Formaldehyde (White/Gold). It seems to be an amazing bit of kit and the accompanying app really works well. My query is if it is possible to set a target Cool temperature, I do realise its not an air conditioning unit but would love to have it slightly cooler at night. Hope this query makes some kind of sense to someone 😇

2
P
3 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Voice Assistance FAQs

Want to read about how to set up and use  Amazon Alexa, Siri Shortcuts and/or Google Assistant to control your Dyson machine? Get started by clicking on the below sub-categories:Amazon Alexa Siri Shortcuts Google AssistantHave anyquestions? Feel free to post a reply below or create a new topic in the Voice assistant General discussion sub category. 

3172
A
3 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson Air Treatment machine I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson now have three generations of Air Treatment products.  Air Treatment - Generation 1 All TP02, TP03, HP02, HP03, or DP01 products are members of our Generation 1 Air Treatment machines and have their power button at the bottom. These machine are controllable through the Dyson App.Air Treatment - Generation 1 ​​​​​​ Air Treatment - Generation 2 All TP04, TP07, TP08, TP09, DP04 HP04, HP07, HP09, and PH01 are members of our Generation 2 Air Treatment machines and have their power button located above an LCD screen. These machine are controllable through the Dyson App.Air Treatment - Generation 2  Air Treatment - Generation 3 (Autoreact) All TPXA, DPXA, HPXA and PHXA are members of our Generation 3 Air Treatment machines and have their power button located above an LCD screen. These machines are known as the Autoreact series and are not controllable through the Dyson App. Air Treatment

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Stuart
Dyson Community Manager
3 years ago
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