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  • 1,143 Posts
  • 2,075 Replies
1143 Posts
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Silver Level Contributor
Heyhey88Silver Level Contributor
asked in Ask the Community
New email address used

Hello,I’ve been having some difficulties accessing the ‘my dyson’ area of the website so have re-registered with a new email address and all my machines are now under this account. Question regarding the link app. When I login with the email address I registered with I now get a ‘email / account not found’ but when I login with the new email address I used for ‘my dyson’ this works but there a no connected machines. Do I need to remove the machines from the old email before attempting to re-add them under the new account?   

3493
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2 years ago
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Anonymous
asked in Ask the Community
Faulty Purifier Hot+Cold Formaldehyde

A bit concerning that after only 4-months my £600 Purifier Hot+Cold Formaldehyde has developed a fault. After powering up as usual it stops working within a couple of minutes and shows an exclamation mark ‘!’ in a warning triangle. Dyson WhatsApp supports was pathetic and took dialogue over 2-days to arrange a return. Anyone else had this problem with their machine?(Edited by moderator – Tags added) 

4355
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2 years ago
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Emma2028Rookie Member
asked in Ask the Community
Account question - Registration

Can I open a Dyson account, and register my heater into my account by myself instead of calling Dyson ?Is the email address in the Heater APP the same as the Dyson account ?(Edited by moderator – Tags added & Title amended) 

2173
Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Which Dyson hair care machine do I own?TUTORIAL

Dyson has multiple machines in the hair care category, and getting the correct support for your machine starts with understanding which product you own. These include the Dyson Supersonic™ hair dryer, Dyson Supersonic Nural™ hair dryer, Dyson Supersonic r™ Professional hair dryer, Dyson Corrale™ straightener, Dyson Airstrait™ straightener, and Dyson Airwrap™ multi-styler and dryer. Dyson Airstrait™ straightener The Dyson Airstrait™ straightener uses high-pressure airflow to straighten hair as it dries. Airflow is projected downwards at a 45° angle to create the tension needed to align hair for a smooth end style. Straightens from wet to dry, simplifying your routine. Engineered to create a natural straight finish.Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler and dryer The Dyson Airwrap™ multi-styler and dryer is identified by its unique design and extensive selection of interchangeable attachments which simultaneously dry and style. It also has its serial number on the powe

6680
Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Hand dryers I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has two distinct Hand dryers that make up this category.Dyson Airblade™ hand dryers - TapThis includes the Dyson Airblade Tap and Dyson Airblade Wash + Dry.Dyson Airblade™ hand dryers - TapDyson Airblade™ hand dryers – WallThis includes the Dyson Airblade 9kJ, Dyson Airblade V and Dyson Airblade dB hand dryers.Dyson Airblade 9kJDyson Airblade VDyson Airblade dB To filter content by Hand dryer, select the Dyson Hand dryer tag. Tags are viewable on each page and appear in the sidebar.

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Light I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has two distinct Lighting products that make up this category. The Dyson Solarcycle floor lamp and Dyson Solarcycle desk lamp. Dyson Solarcycle - Task LightingThe Dyson Solarcycle range can be purchased as either a floor or a desk lamp. In either case, the serial number can be found on the base of the machine.Dyson Solarcycle - Task Lighting - Example Dyson changed the name of their lighting product from Lightcylce to Solarcycle in 2022. Dyson - Suspended LightingDyson Suspending Lighting is primarily purchased through the ‘Products for business’ option available on the Dyson website. Dyson - Suspended Lighting - Example To filter content by Lighting product, select the Dyson Lighting tag. Tags are viewable on each page and appear in the sidebar.

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Cordless vacuum cleaner I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has four distinct generations that make up this category. Cordless - Generation 1 All DC16, DC30, DC31, DC34, DC35, DC43H, DC44, DC45 and DC56 products are members of our Cordless - Generation 1 machines. These are identified by the unique handle design, which detaches from the main body to reveal the filter.This generation is made up of a mixture of Handheld and Stick vacuums. Cordless - Generation 1  Cordless - Generation 2All DC 58, DC59, V6, V7 and V8 products are members of our Cordless - Generation 2 machines. These are identified by the coned shaped filter, which is stored and removed from the top of the machine’s cyclone. Later version of this generation also had a HEPA filter at the rear of the machine.This generation is made up of a mixture of Handheld and Stick vacuums. Cordless - Generation 2 Cordless - Generation 3All V10, V11, Dyson Micro, Dyson Outsize and

18540
Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson corded vacuum cleaner I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson corded vacuums come in both upright and cylinder formats.  Dyson upright vacuum cleanersDC01, DC03, DC04, DC07, DC15, DC17, DC18, DC24, DC25, DC27, DC28, DC33, DC40, DC41, 41MK2, DC50, DC55, Dyson Light Ball, Dyson Small Ball, Dyson Big Ball and Dyson Ball machines are upright vacuum cleaners. Upright Vacuum Cleaner Dyson cylinder/canister/barrel vacuum cleanersAll DC02, DC05, DC08, DC08T, DC11, DC12, DC19, DC20, DC21, DC22, DC23, DC26, DC28C, DC29, DC32, DC36, DC38, DC39, DC46, DC47, DC48, DC49, DC52, DC54 Cinetic, Dyson Ball, Dyson Big Ball, Dyson Cinetic Big Ball, Dyson Big Ball 2 and Dyson Cinetic Big Ball 2 are cylinder/canister/barrel vacuum cleaners.Cylinder Vacuum Cleaner To filter content by either Upright vacuum cleaners or Cylinder vacuum cleaners, select the appropriate tag. These tags are viewable on each page and appear in the sidebar.

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Stuart
Dyson Community Manager
2 years ago
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LucikanaNovice Member
posted in Ask the Community
“we’re having trouble connecting “ error message when click Using the dyson link apps

Dyson machine is connected to phone , all air data been captured and working fine except for the using Dyson link apps which enable us to check  on the cleaning of machines.(Edited by moderator – Tags added) 

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2 years ago
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SdippelRookie Member
asked in Ask the Community
Deep Clean Cycle Issue

I have less than 20 hours use on my machine.  About 8 out 10 times it asks me to perform the deep clean cycle especially after replacing the water container with fresh water.  This machine is essentially brand new!   It happened right out of the box the first day I owned it. Dyson customer service was no help.  Any ideas how to solve this or just take it in for warranty replacement?

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2 years ago
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Peggy BeNovice Member
asked in Ask the Community
what is the best way to purifying a room using HP07?

I am using HP07 in my son bedroom. What is the best way to keep the room purified?

1823
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2 years ago
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Peggy BeNovice Member
asked in Ask the Community
my VOC suddenly went to Very Poor in my 6 month son room

Hi my VOC suddenly went to 9 which is very poor in my son room. So i set it as Auto.. but it still showing as very poor? Do i need to be worried? How long does usually take to purify the air HP07? Thank you!

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Gold Level Contributor
2 years ago
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Peggy BeNovice Member
asked in Ask the Community
understanding temperature using HP07

Hi my dyson HP07 seems having issue to stabilise the temperature in my 6 month son room .. i set it as 24 in my son room.. but the room is constantly at 22 and the machine stay in stand by, doesn't heat up the room and had cold air coming out?Is it reccomended to keep HP07 on all night and what is the best option?When the machine is in stand by does it purify the air?

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P
2 years ago
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Peggy BeNovice Member
asked in Ask the Community
HP07 Temperature and air quality

What is the best setting to keep at night for an infant room (my child is 6 month old)

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P
2 years ago
H
Silver Level Contributor
Heyhey88Silver Level Contributor
asked in Ask the Community
purfifer motor rattle

I’ve seen a quite a few comments online about motor rattle noise (sounds like a something rattling inside the machine) and had several HP units replaced because of it. Has anyone else experienced this?

6027
H
Silver Level Contributor
2 years ago
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etoilevyNovice Member
asked in Ask the Community
What to do with evaporator when not using humidify function PH03

I ran the deep clean function because I don’t need the humidifier function this time of year. Do I keep the evaporator in the machine or do I store it separately?

2022
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2 years ago
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bsac66New Member
asked in Ask the Community
Clicking noise during oscillating

When the purifier/fan is oscillating it makes a clicking sound. It's more noticeable at lower fan speeds since the machine is quieter then. I removed everything and didn't see anything inside that was obstructing the movements, so not sure what may be the issue. It did not make this noise when I first got it late last year.

70232
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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson machine I ownTUTORIAL

As the Community now hosts the current portfolio of Dyson machines, it is even more important to understand which generation/iteration you own, especially when talking with other Community members and asking for help. We’ve created a number of helpful articles to help you do just that! Simply selecting the appropriate link.These links go through to machine specific overview pages, which provide descriptions and images to help you better understand your machine and their accompanying Community ‘Tag(s)’.  Robot vacuumUnderstanding which Robot vacuum I ownCordless vacuum cleanersUnderstanding which Cordless vacuum cleaner I ownCorded vacuum cleanerUnderstanding which Corded vacuum cleaner I ownHair careUnderstanding which Hair care machine I ownAir treatmentUnderstanding which Dyson Air Treatment machine I ownLightingUnderstanding which Light I ownHand dryerUnderstanding which Hand dryers I own Understanding your machine generation/iteration not only helps when you are searching or browsi

21690
Stuart
Dyson Community Manager
2 years ago
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OliviaRookie Member
asked in Ask the Community
time on graph

The time on the horizontal line along the bottom is incorrect. It only displays 10:00 2:00 6:00 and just repeats. How do I set it to display the actual times? (Edited by moderator – Tags added)

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O
2 years ago
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SvetlanaNew Member
asked in Ask the Community
After deep clean, light deep clean still on.

After deep clean, light deep clean still on, tells that need to do steps 6 to 9 all done but no results, application shows deep clean complete. What i need to do to start working?(Edited by moderator – tags added)

5592
A
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson robot vacuum I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has three generations of robot vacuum cleaners.  Dyson 360 Vis Nav™ robot vacuumRB03 is the 3rd generation of Dyson robot vacuum, with an interactive swipe and click LCD touchscreen.  Dyson 360 Vis Nav™ vacuum  Dyson 360 Heurist™️ robot vacuumRB02 is the 2nd generation of Dyson robot vacuum, with an outer status ring featuring 6 illuminated machine function graphics, and an inner Play/Pause button. Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum RB01 is the 1st generation of Dyson robot vacuum, with 5 function status indicators which illuminate from beneath the large control button.Dyson 360 Eye™️ robot vacuum  To filter Dyson Community content by robot vacuum, select either the Dyson 360 Eye™ robot, Dyson 360 Heurist™ robot, or Dyson 360 Vis Nav™ robot tags. Tags are viewable on each page and appear in the sidebar.Naming -RB01 = Dyson 360 Eye™ robot vacuum 

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Stuart
Dyson Community Manager
2 years ago
E
Gold Level Contributor
Emma.SGold Level Contributor
posted in Ask the Community
Adding a second Dyson

HiI was in the process of creating a topic to ask how I go about adding a second Dyson to my app, but based off my title input, the community suggested a list of ‘Related topics’ for me to choose from. This is a great feature and I’ve not come across it before. Bravo to the team for introducing it. This is the topic that helped me answer my question.Keep up the great work. Emma :) 

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Gold Level Contributor
2 years ago
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CallumTaylor1993New Member
asked in Ask the Community
Does the Formaldehyde removes smells?

Hi, I’ve been using my hot and cool formaldehyde for a few months now and have noticed if I have candles or wax melts on, and have my device on at the same time I can hardly smell the candles/wax melts and was wondering if the device removes smells or just toxins in the air? This is not something I was aware of when purchased. I’m happy for it to remove dust etc as it should, but not smells in a room? Can anyone assist? Thanks(Edited by moderator – tags added) 

30143
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2 years ago
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RWJNRookie Member
asked in Ask the Community
Oscillation wont stop

Hello, I can’t turn my tower fan TP02 oscillation off using the remote or the app. It oscillates even when the fans turned off.Is it a software or hardware problem? Can I reset the machine? Any advice on how I can fix it?

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2 years ago
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BahajunRookie Member
asked in Ask the Community
hp04 not humidifying

I set up the humidity target to 70% after one and a half hour running the humidity dropped to 49% this is my second day with the machine… yesterday gave me some weird readings regarding the air quality. I’m thinking that this unit may be broke(Edited by moderator – tags added)   

3021
DavidTaylor
2 years ago
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