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  • 1,053 Posts
  • 2,023 Replies
1053 Posts
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MotownMarkNew Member
asked in Ask the Community
Dyson SV12 Animal: Inner Cyclone electrical connector - where to buy?

Where can I purchase the black electrical connector that goes inside the inner cyclone? This connector is curved and holds the black and white wires that power of the beater bar. my connector is damaged. So far, they only source I can find is to buy an entire used enercyclone and salvage the connector. Thank you. 

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4 months ago
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Design FlawRookie Member
asked in Ask the Community
Uninstalling the Gen5 Detect Wall Dock

WARNINGDO NOT BY GEN 5 DETECT IF YOU PLAN ON USING THE  WALL MOUNT. IT CAN NOT BE REMOVED. I have recently purchased two Gen 5 detect cordless vacuums. I purchased the first one a month ago and thought is was so great I purchased a second not knowing about the terrible design in the wall mount. I had my handyman attach the wall mount to the wall for the fist one then I wanted to move it to a different location but waited till the second one arrived to move it. The second gen5detect arrived with the mounting plates together and realized the other can not be removed without destroying the wall completely and the charging cord is stuck. The wall mount started to break when removal was attempted so now I have a vacuum that can not be stored without being down on the ground and does not work because the charger is stuck to the wall.CUSTOMER SERVICE DOES NOT KNOW ABOUT THIS ISSUE. I HAVE SPENT HOURS ON THE PHONE WITH NO HELP AND MY WALL WILL HAVE TO BE REPAIRED.I want to return them and don'

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4 months ago
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MeebreRookie Member
asked in Ask the Community
Order Items Missing… No Answer from Dyson. Help!

I had a delivery today , 2 items are missing. I have tried whatsup, Facebook, phone and no help from Dyson. Iam so upset… how…DO I CONTACT DYSON?????

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4 months ago
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Andrii KostiushkoNew Member
asked in Ask the Community
Can't get my Product or money back

How can I get my order or money back? I’ve been waiting for my order for a month. There no information about it. Customer service is terrible. There no sense to call because it’s impossible. Writing to chat is also without success. Operator can’t answer anything, he don’t know where my order is. He can’t cancel it, can’t help to get my money back. I think this is the worst Customer service I’ve ever met

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Jack
Dyson Community Manager
4 months ago
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utdtradingpartnersNovice Member
asked in Ask the Community
Can a TP04 replacement filter (by Dyson) fit into a TP09?

Hello,I have a brand new TP04 replacement filter and was wondering if the same will work on a TP09. The filter was purchased in 2021

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4 months ago
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mingNew Member
asked in Ask the Community
Malaysia Dyson support center not responding emails

I sent back our Dyson airwrap for checking due to technical problem and received the confirmation that Dyson received it on June 20th. Since then I did not get any update from dyson Malaysia support center despite several email send for the update. This had raise my concern and i do not know where i should go to for the response. Thx for any help where i should go to if the country support is not responding.  thank you. 

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4 months ago
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Dr Dave BarrNew Member
asked in Ask the Community
parts availability

My washing machine required a new drum. One was available in Chicago but Dyson would not let me order from there. I now have a new washing machine (2 or 3 years) but I’m still [moderation edit - language].

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4 months ago
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dertevilRookie Member
asked in Ask the Community
Not able to login on MyDyson: "message" : "Anonymous user is not allowed to copy cart!",

Hello!I have continious problems with the login on the website. I can not login with my user and password, also the pw reset does not help here. It always brings the message up: “There seems to be an error. Please check your e-mail address and password."I checked username and pw, also reset it and also waited the 30 minutes bevor re-login. Then I saw this in the dev tools of my browser:  "errors" : [ {      "message" : "Anonymous user is not allowed to copy cart!",      "type" : "CartError" Can someone help whats happening here?  Best regardsAchim

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4 months ago
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JillyNew Member
posted in Ask the Community
Please Improve customer service

What an awful example of customer service for a major corporation. The trigger on my SV12 cordless vac seems to be faulty.   The customer service rep read from a script and was barley able to do this and was not able to answer any questions.   When I ask to speak to someone else she said to call back for another person.  The back ground noise of other people talking was so loud I could barely hear her.  Do these people work from home or a large open office?Second person was slightly better but directly from a script. My vac is out of warranty so gave me the option of buying a new body, gave me the part number but could not give me a price.  In fact would not answer my question just continued the script.Pervious warranty issues were handled in a much more professional way approximately 4 years ago.

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4 months ago
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colgdmNew Member
asked in Ask the Community
refund 86 days, no vacumn no refund

I purchased a V15 detect absolute on April 6, 2024, and returned directly to Dyson on April 11, 2024, as it arrived just thrown in a box and dented and scratched. I have UPS proof of return using the labels provided by Dyson. I've repeatedly called and been put off many times for my refund. Spoken to Alex, Diego, Miguel, Sergio, James, Miriam, and James again just to name a few. I'm owed $642 and I've been repeatedly told I would have my refund within 5 to 7 business days and still nothing! It's interesting that the day I purchased it, it was pending on my credit card that evening. 83 days and they still can't come up with a refund! Is Tyson scamming me. Please help!Has anyone had luck with the better business bureau? That is my next step. 

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4 months ago
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skewbieRookie Member
asked in Ask the Community
My Dyson hot/Cold Air purifier is putting out a chemical smell

As per this post - I have exactly the same issue and cannot seem to get past it. It causes terrible headaches so cannot use it which is annoying now that summer has finally turned up. As the original post said, it smells like permanent marker pen or photocopier ink.Any ideas?Thanks

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4 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
How to: Check on the progress of a delivery/Track a deliveryTUTORIAL

When an order is accepted by Dyson, we aim to deliver it within the timescales outlined during checkout. This is confirmed by email once the order has been dispatched. This email also contains information on the chosen delivery method, either through a local courier service or via the local postal service. For order delivered using a local courier, this email will also contain tracking information. Those orders delivered through the local postal service; please check the Terms of Delivery for a confirmation on the timescale. Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. This will also be confirmed in the confirmation email received at dispatch.  If you believe your delivery has been delayed, missed or it hasn’t arrived when you expected it to, here is what you need to know.There are several factors in which impact this delivery timescales. Unforeseen service disruption with the courier, a higher

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4 months ago
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marykaygalRookie Member
posted in Ask the Community
Supersonic Hair Dryer... still no replacement?

I’m in the US, still waiting for the replacement for my supersonic hair dryer. It’s been 3 months. Interesting how I could go to the store or order the exact same item and receive it within a few days but a replacement is on back-order? You can do better than this Dyson. There’s competition products out there and they are looking pretty good.

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4 months ago
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colgdmNew Member
asked in Ask the Community
HELP WITH REFUND

I purchased a V15detect absolute on April 6, 2024 and returned it directly to Dyson on April 11, 2024 as it arrived just thrown in a box and dented and scratched. I have UPS proof of return using the labels provided by Dyson.. I have repeatedly called and been put off many times for my refund. Spoken to Alex, Diego, Miquel, Sergio, James, Miriam, James again just to name a few. I am owed $642.00  and have been repeatedly told I would have my refund within 5-7 business days. 76 days and still nothing. Interesting that the day I purchased It, it was pending on my credit card that evening. 76 days! Is Dyson scamming people? Any suggestions how to get my money back.

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4 months ago
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Mika10029New Member
posted in Ask the Community
Repair and replacemenr issue

Hello everyone I am trying to get help to get my replacement machine.The mess started more than 2 months ago after battling to get an answer for my repair the call center finally decided to replace my machine.Now I am struggling to get the replacement machine noone is giving me answer and I would like to escalate that as much as possible.Either  have my machine as soon as possibleOr her a refundEverything is ridiculous and at this point I feel like Dyson stole.my machine.  I am so disappointed to spend that much money on a vaccum and haven't been able to use it.for 2.5 months.If someone can help or guide me through next steps.

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4 months ago
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sandeepNew Member
posted in Ask the Community
Did not receive Dyson airwrap replacement- US

I had issues with my Dyson Airwrap multi-styler that I purchased in August 2022. The device stopped working recently, so I contacted customer service and since the device was still under warranty I was told I'll be getting a replacement once I send my faulty device to Dyson. I did accordingly and it has been more than a month since the device reached Dyson, but I haven't heard back from anyone about the replacement.  I've been calling customer service over the past few weeks and every single time I get the same response " We'll work on it and you should be receiving an update or tracking number in the next 24 hours". But till date I never received any such update. And every call I make results in the same thing. Every time they say the case is escalated and we'll work on it, but I don't see any such updates.Please help me with this issue as this experience has gotten really frustrating and my faith in the brand Dyson is now dying. This is no small product. It's a 700$ product that I mi

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Jack
Dyson Community Manager
4 months ago
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Bill BlakeyNew Member
asked in Ask the Community
Customer service

How can i get Dyson Customer Service to resolve an issue - 4 phone calls , e-mails and text messages with a promise to call back nothing happens worst customer experience ever  HELP !

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Jack
Dyson Community Manager
4 months ago
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MiraRookie Member
asked in Ask the Community
Appealing custmer services

I want to echo this feeling of frustration expressed by others. The hoover I purchased three weeks ago was defective when it was delivered. I am almost at a loss as to how many times exchange deliveries have been attempted; I think there were seven attempts, but no new, functional product and no reimbursement were received. Even though they apologised, customer support representatives were of no help. I have now invested innumerable hours in trying to find a solution to this problem. This has given me an absurd amount of stress. Now all I want is my money back, along with an open apology and explanation.

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Jack
Dyson Community Manager
4 months ago
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jcrftsRookie Member
asked in Ask the Community
Senior customer service manager

Dear Dyson please can you give me the contact details for a senior customer service manager. You are wasting my life and i need to deal with it urgently.You need to stop using DPD as a delivery agent they do not work on your behalf. 

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4 months ago
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RJRNew Member
posted in Ask the Community
terrible customwr service in the USA

I won’t take names even thought I have them. I called customer service for an international return and replacement on tye 5th of June and the conversation was going well, but Chet for the fact the agent was to call me back in an hour to complete the registration process and guide me on next steps. THAT did not happen. On the 7th I called back and get stuck with a robotic human who did his best to put me off DYSON as a brand and I directly hinted that the company was only interested in help out a customer in need. He succeeded as he put the phone down on me after making me wait for almost 30 mins (every 3 mins he would come back on line and request more time) and finally he just disappeared. now why would ANYONE want to pay such a high price for any product with zero customer service. FYI - this does not happen with Dyson Singapore who are fantastic. 

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4 months ago
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Ayman ShenoudaNew Member
asked in Ask the Community
new dyson G1 hard floor cleaner not working

HiI am very disappointed just purchased a new hard floor G1 cleaner from Dyson on line First use machine is asking me to empty dirty water tank every 15 seconds I clean the tank and put it back then  it dose the same again is this a common problem?????I have no idea why a brand new machine dose this I am very upset and hope this will be solved quickly 

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Jack
Dyson Community Manager
4 months ago
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elielleNew Member
asked in Ask the Community
Dyson Italian Community

Goodmornig, How may I reach the italian community? Thank you and best regards[Moderation edit - title updated]

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Jack
Dyson Community Manager
4 months ago
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ChimperNovice Member
asked in Ask the Community
Dyson vacuum review

I am trying to leave a review on dyson website regarding my cordless vacuum.  I have contacted them many times regarding this & they keep saying find your product & then click on reviews.  Scroll down to bottom where it says leave review.  I am not seeing “leave review”?  Do they mean scroll through over 15,000 reviews & then I can leave a review?  

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4 months ago
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Bronze Level Contributor
moalksBronze Level Contributor
asked in Ask the Community
Looping with support to get a unit collected, process to take forever

Thought I’d share my recent experience with Dyson. Never ever have I had this many issues to have a product refunded.When I was told that I had to return the machine, I asked some basic questions about the process (how should I box the unit, chances of unexpected costs, etc). No answer to this day. I ended up following up via chat asking for a return label. Label is wrong (label is using an old address, even though the active address on my profile is correct). Label updated. Address is correct but the district it points to, isn't. Label updated. Address is correct but has typos on it. This also creates a new address on my account. Transport company, can't locate the address due to the typo (points to wrong district). Cancels the pickup. Label updated. This time everything seems correct. Label wasn’t correct, there was a 0 instead of a D, so the courier went to the wrong address. Label updated. Pickup scheduled for next week, the person on the phone seemed to acknowledge the problem and

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Bronze Level Contributor
5 months ago
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JanelleNovice Member
asked in Ask the Community
What model is this?

 Can anyone help me identify this Dyson model? - heats and cools, very effective but not in a position to find out model # quickly. Thought I’d try here first, is it still available? Huge thanks.. 

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5 months ago
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