Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Getting involved
Ask the Community

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

825 Posts
1,720 Replies

When you subscribe we will email you when there is a new topic in this category

825 Posts

Recently active

Most replies Most views Newest first

HemalathaNew Member

asked in Ask the Community

ElizabelNew Member

asked in Ask the Community

Missing Fluffy Optical Cleaner Head in Online Dyson Submarine Orders

1 month ago

Crowy1Novice Member

asked in Ask the Community

How can I get help with my Dyson DC08 vacuum?

1 month ago

Mariab_47New Member

asked in Ask the Community

Want to buy Dyson Airwrap 220v in Miami Florida, Could i buy and send it from UK a 220v Airwrap?

Hi, I live in Argentina and i’m travel Miami Florida next week and I want to buy the Dyson Airwrap but in my country we use 220v. I was thinking in getting a UK Airwrap and delivery to Miami FL. I don’t know if that is possible or if there is any place in USA that sell the Airwrap 220v I need to know now :) Thanks for the help!

1 month ago

js_radfordRookie Member

asked in Ask the Community

Vacuum exhaust spreads dust wildly using V11

I think the way the vacuum V11 exhausts air is a bad design. It is OK when I vacuum the floor with the extension. But it can be a nightmare when I use the vacuum w/o the extension. I often have to be very careful how I hold the vacuum in order not to stir up the dust I am trying to vacuum. I wonder if there is any way to deflect the exhaust so it does not blow everything all over the place before I get a chance to vacuum?Dyson is renowned for innovative design and so I have been very surprised to find this problem. And it IS a serious problem!

1 month ago

Cathy PRookie Member

asked in Ask the Community

Filter should have been dirty and wasn't v7

I have cleaned my v7 filter several times, and was overdue for another cleaning. When I took it out and ran it under water nothing happened. The filter was clean and it definitely should not have been. At the same time it stopped charging and there is a blue light only if I dock it and pull the trigger. Then it runs a few seconds and stops while the trigger is still depressed. I changed the battery, thinking that was the issue. Nope. Any suggestions?

1 month ago

JSteinerNew Member

asked in Ask the Community

Terrible Return Service

Please help!!!!I returned a Dyson Supersonic. Brand new, never opened. Christmas gift, purchased the wrong one. Returned it the day after I received it.Dyson received it 12/13/2023. I have the Proof of Delivery notice.Called 1/12/24 wondering where the refund was. Credit team was busy with Holiday returnsCalled 1/19/24 takes 7-10 days to hit the credit cardCalled 1/29/24. Something was messed up, the credit team “fixed it”. Takes 7-10 days to hit the credit cardCalled 1/31/24. DisconnectedCalled 1/31/24. DisconnectedCalled 1/31/24.Something was messed up, the credit team “fixed it”. Takes 7-10 days to hit the credit card. Something about serial number not matching. It was new, unopened. How is this possible.Called 2/13/2024. Something was messed up, the credit team “fixed it”. Takes 7-10 days to hit the credit card.Called 2/15/2024. Escalated to returns leader. He said something else was messed up. He issued a credit note. Takes 7-10 days to hit the credit card.Calle

1 month ago

D mcna1scNew Member

asked in Ask the Community

V10 not switching off until power runs out

V10 would not switch off and it ran until the battery was drained. Recharged the battery and now it won’t switch on.

1 month ago

shushchaNew Member

asked in Ask the Community

Is it possible to reach USA-based customer support?

I have purchased 3 Dyson products in my life. A vacuum, the air wrap styler, and a fan. All three have broken down in less than 4 years. Most recently, I have tried to get support for my TP01 fan which is giving me an error message. I spent 60+ minutes online chatting with a customer support agent (Moderation edit - personal details removed) who didn’t understand my questions, took super long to respond between messages, and responded in English that didn’t always make sense. It’s frustrating enough to have yet another Dyson product stop working, but then to deal with unhelpful customer support just adds to it. Is there a direct phone number for support agents who are based in the US?

1 month ago

pacificmNew Member

asked in Ask the Community

Grinding Noise Coming from Pure Humidity and Cool

I have two Dyson Pure Humidity and Cool machines. One is a little over a year old. The other is just a few months old. They are both up to date on deep cleaning. The older machine just had its filters replaced.They are both intermittently creating a grinding type noise. When the noise begins it will continue until the machine is turned off. Later when the machine is turned back on the noise will eventually return and remain noisy until turned off.Please advise what can be done.Thank you.

1 month ago

sarahhutchy1210Rookie Member

asked in Ask the Community

Telescopic handle not going down on orignal Animal upright ball

Hello , I wonder if someone can help. I have used the telescopic handle to hoover stairs and I cannot get the handle to retract back into the hoover . There doesn’t seem to be a button to do it on the original animal and can’t find any support online. Any help much appreciated ☺️. Thanks

1 month ago

shabNew Member

asked in Ask the Community

Dyson Airstrait

Hi all, I have searched a lot online including this community. The Airstrait has been my godsend for my hair… it used to take an hour to blow dry and then flat iron my hair and thanks to this device a mere 15 mins of work for beautiful, straight, shiny hair. My dilemma is that I plan to go to Japan for 10 days. I have read my device will not work or don’t use a converter etc… but I cannot imagine doing the old fashion way to blow dry and then flat iron which will take longer and waste my time. I definitely don’t want to do anything’ and let the hair go, which my hair will turn into an untamable beast of frizz and poof. I want to know if anyone in the community dared to take it and make it work. I don’t want the generic comment as no will not work, or no converter, or no it’s made specially for your country only. Thanks!

1 month ago

CawoodNew Member

asked in Ask the Community

UK Bought Dyson Airwrap

May have been asked before, but I can't find answer. I have a UK bought Dyson Airwrap, can I safely use it in France (Europe) ? Many thanks in advance ☺️

1 month ago

AwhiNew Member

asked in Ask the Community

tube pinches at attachment joining

Hi like user Mark N We have had in use the below model of portable Dyson vacuum cleaner, and since purchase have had no issues until now. Due now to perhaps to use, the tube from the vacuum unit/collector has some «play» in it, with the result it now presents a danger in use. With the result of this waggle gap it pinched a chunk of skin from a finger, very sore! please advise how this can resolved Thanks you Angela Whistler

1 month ago

David-70New Member

asked in Ask the Community

Dyson V15 Detect red slider on head

Please can you tell me what the rectangular red slider is for on the front of the main head of this, and what are its different settings for?

1 month ago

runnergirlNew Member

published in Ask the Community

Help Me Find the Right VacuumSPOTLIGHTED POST

Hello!! I need help choosing the right vacuum for my home. We are dramatically downsizing and I do not need a big heavy vacuum anymore! 1700 sq ft, all hardwood and tile, Australian Shepherd that sheds like crazy. No stairs. I need something that will be good for pet hair and DUST.

4307

1 month ago

ToriRookie Member

asked in Ask the Community

Dyson Animal Ball 2 is incompatible with my flooring

I have tried every avenue to get assistance with my Dyson animal ball 2. The vacuum does NOT push or pull on my floor to the point that I can't use it. I have chatted, sent emails, and called customer support and can't get anyone to help me. This is a known issue in the Dyson community and on line. Apparently this is caused by an air flow issue. I am frustrated at the cost of an appliance that does not work. Thoughts?

1 month ago

hunghy93New Member

asked in Ask the Community

The Dyson supersonic came faulty

I have just received the Dyson supersonic copper one that I ordered yesterday. By inspecting it I have noticed 2 issues from the unit i received.The power button does not go all the way up to be on. Easily goes off by just touching it. small gap between the copper coloured part and the body, showing the internal.I will attach the photos of them. Can I get a replacement or repair ASAP? I’m disappointed with the quality. It’s fresh out of box!

1 month ago

Shahadd1New Member

asked in Ask the Community

Return Dyson

I just bought dyson airwrap from USA which operates 120V , but I live in Saudi Arabia and all machine operates 220V.I tried contacting Dyson representatives in my country, they told me I can't replace it and all I can do is to return my airwrap!Is there another solution? and if not, what is the process to return Dyson airwrap?

1 month ago

KaitlinDBNew Member

asked in Ask the Community

Why is my Dyson Cyclone V10 vacuum making a pulsing noise?

Our Dyson has been doing this for some time. There is not light saying something is blocked or filter. There is nothing canister and the filter is clean. It will only work on boost which makes me think it’s not the battery (if boost still works). (Moderation edit - title updated)

2 months ago

doreenNew Member

asked in Ask the Community

V8 Absolute Cordless Cracks on 2 x Attachment Casings

I have just unboxed my newly purchased Dyson V8 Absolute Cordless and on two of the attachment casings there appear to be cracksThere was no damage to the box that it came in, any ideas?Thanks

2 months ago

meghana bhaskaraNew Member

asked in Ask the Community

Disappointed with Dyson Delivery: A Tale of Missing Expectations

I recently embarked on what I thought would be an exciting journey with Dyson, ordering their SuperSonic Ceramic Pop hairdryer from dyson.hr. The product description promised a comprehensive package: the hairdryer itself, accompanied by five attachments, and crucially, a storage box to keep everything organized.Today, on February 22, 2024, my long-awaited order finally arrived. Excitement turned to dismay as I eagerly unpacked the contents. While the five attachments were present as advertised, the promised storage box was conspicuously absent. My heart sank at the realization that a key component of my purchase was missing.Determined to address the issue promptly, I reached out to Dyson's online chat assistant, hopeful for a quick resolution. To my dismay, I was informed that the storage box was currently out of stock, rendering it unavailable for my order. The frustration mounted as I recalled the confirmation email declaring that all items had been delivered—a statement that was pat

2 months ago

DidemNew Member

asked in Ask the Community

complaint about Dyson Turkey Customer Service and their failure to define a discount code in the product order

Hello,When the accordion cable of my Dyson brand vacuum cleaner’s (DC32 allergy parquet), which I bought 14 years ago, accordion cable broke, I called your service in Turkey at +90 0850 532 11 44 and was informed that they did not have a spare part for our product. However, they said that if they took our vacuum cleaner for destruction, we could buy a Dyson vacuum cleaner of our own choice with a 25% discount in return. Our product was approved for destruction on February 10, 2024. The representative who called us, informed us that the wireless V12 vacuum cleaner was out of stock, and that we need to keep track of your stocks from your website (by pressing the ‘notify’ button) and when the product is in stock we should call them and upon our call they would send us a payment link at a discounted price, and they would send us our new product home after the payment. Since then, I have been following the product stocks on your website every day and calling your customer service from time

2 months ago

Page 7 / 33

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.