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Hi
Welcome to the Dyson Community!
If you’ve ordered a Dyson Submarine vacuum from Dyson.com and a part seems to be missing, you’d need to get in touch with the Dyson Customer Care team in your region for support. Just visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation.
If I’ve misunderstood the situation, please provide us with some more details and we’ll do our best to help you!
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