Hello everyone,
I have an issue with first charging of V11, is stuck at 70% (keep it for more then 48 hours). I am not using a dock and it looks to be charging but not changing. I can`t even drain battery, LCD says “Full charge before first use” . Im yet to use this.
Please help!
Best answer by Jack
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+7
Hi
Welcome to the Dyson Community and thanks for letting us know about this. It sounds very unusual, and not the sort of issue we’d normally expect with a brand new machine - apologies for the inconvenience here.
To help pinpoint the cause and resolve things, we'll need our Customer Care experts to take you through some simple diagnostic checks when you have your machine easily to hand.
Please visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.
If you’d prefer, you can call our UK Helpline on 0800 298 0298 (available from 8am-8pm Mon-Fri, and 8am-6pm on weekends).
We'll look forward to speaking with you!
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