No tracking on a shipped order? | Dyson Community
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Question

No tracking on a shipped order?

  • 28 December 2023
  • 1 reply
  • 218 views
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I ordered a dyson airwrap on December 15 and for almost a week received no email for shipping then when I finally do get an email saying it has shipped, there is no tracking number or anything. I have tried calling dyson but nothing has changed. I also am having it shipped to a mailing location cause I don’t want it sitting in my doorstep. I need help.

1 reply

A

Hi @kamryn.perez , thanks for your post. We are sorry to hear that you have not received a tracking number, for your order. We do value your time and patience and wish to direct you to the right team towards a resolution. We do ask that you please reach out to our support team via phone, email, or by chat support for further assistance. 

 

Email Support- askdysonus@dyson.com

 

Phone support- 1-866-693-9766

 

Our helpline hours:

8:00am to 8:00pm CST Monday to Friday

9:00am to 6:00pm CST Saturday

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