Hi @anda1,

Welcome to the Dyson Community, and thanks for letting us know about this.

It’s normal for batteries to generate some heat in use, especially in Max power mode, but this shouldn’t be excessive. Please do not continue to use your machine until our Customer Care experts in your region can take some further details to ensure your vacuum is working correctly.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!

All as above , no response that gets something done

Hi @anda1,

Thanks for coming back to us - I recommended you use Live chat to contact our experts so we could support you with your battery concern. Were you able to get in touch?

If not, please do visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.