I purchased a Dyson Airwrap however the product didn’t work as intended and as such a return was requested.  The Airwrap was received by Dyson and acknowledged on 5th September 2024.  There is a policy that you need to wait so many working days which I accepted (but don’t approve of).

I have gone through the Dyson Webchat at least 7 times and each time they have told me that the refund has been processed yet still I don’t have my refund.

Default Responses

“I checked with the team and they told me that they will push this payment issue and please be assured that you will be updated regarding this on your registered email within 24 hours.”

“I really apologize to you for the inconvenience caused to you but wait for 24 more hours because I have successfully raised your payment issue with the concerned team.”

Supposedly a manager

11/12/2024 02:42 PM GMT
Supriya R - Stephen, as I can check that your refund has been
initiated from our end and here is the payment reference
XXXXXXXX.It is still under time frame so please do not
worry, you will get your refund for sure. Also I will push
your refund and try that my best so that you will get the
refund on time.

11/12/2024 02:44 PM GMT
Supriya R - I completely understand your situation however, please
rest assured after this you do not need to contact us
again regarding this issue and please wait for the refund
you will get that for sure.

It is now the 21st November and I keep getting lied to.

Does anyone know of someone I can contact so I can actualy get my refund as i’m now at a loss - paypal keep taking money for a product that I don’t have in my possession.

Kind Regards,

Steve