Hi @HellsbellsUK,
Welcome to the Dyson Community, and thanks for letting us know about this.
We understand your concern with your new plum jasper Airwrap I.D. Here are a few tips to help you get better results:
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Ensure your hair is prepped: Make sure your hair is about 80% dry before using the Airwrap. If it's too wet, it may not curl properly.
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Use the correct barrel direction: For curling away from your face, ensure the arrows on the barrel point away from your face on each side.
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Section your hair: Divide your hair into manageable sections. This can help ensure even curling and prevent twisting.
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Tension and hold: When curling, hold the end of your hair and let the Airwrap wrap your hair around the barrel. Ensure there's enough tension and hold it for a few seconds before releasing.
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Cold shot to set curls: After curling, use the cold shot button to set the curls in place before letting them go.
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Products can help: Consider using a lightweight styling mousse or setting spray to help the curls hold longer.
Since this issue seems to be more prevalent on the right side, make sure you're using the barrel intended for that side. I hope these tips help improve your experience with the Airwrap.
Feel free to reach out to us in the Dyson community if you need any further advice or support.
We look forward to speaking with you!
