Hi
I am having the same issues as other customers where the return shipping label has not been received.
My original order was 18.05.24 & recycle option was definitely added.
I have rung and emailed but still not received
Please can you help?
Thanks
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information.
I’ll look forward to hearing from you.
I have the same problem. I have confirmation from Dyson that the upgrade is included. I have confirmation from Parcelforce that 2 parcels were due. Only one delived (the machine). I have contacted Dyson Customer Services, (as well as trying the chatbox and everything else I could think of) who now say that e-mails to various addresses (including .mac.com and many others) don’t send when they include an attachment!!!!!!!!!
I have never once had this problem before.
It is not possible to pay the postage myself, as the parcel contains the lithium battery, and carriers will not accept these from the general public.
Update : After several messages & phone calls, managed to finally get my return shipping label by email today.
Perseverance & the help of this forum seems to be the answer !
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