REFUND PLEASE - EXTREMELY IRRESPONSIBLE CUSTOMER SERVICE | Dyson Community
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REFUND PLEASE - EXTREMELY IRRESPONSIBLE CUSTOMER SERVICE

  • January 9, 2025
  • 6 replies
  • 178 views

I am extremely disappointed with your customer service. I have been contacting you for over a month regarding my refund, and every single time, I am told, “We will follow up and respond in 48 hours.” However, no one ever calls back or provides any real updates. After 40days of follow ups, I am told there is no ETA, do not call us everyday. wait for our response.

This level of service is unacceptable and shows a complete lack of respect for your customers’ time and concerns. How long am I supposed to wait for a basic response or resolution? This has been a terrible experience, and I would not recommend your service to anyone based on this frustrating ordeal.

Best answer by monsun

Much appreciated your responses and follow up. I have received my refund. thanks Jack. 

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6 replies

Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2008 replies
  • January 9, 2025

Hi ​@monsun,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


  • Rookie Member
  • 1 reply
  • January 9, 2025

I have the same exact problem, all they do is copy and paste replies.


  • Author
  • Novice Member
  • 2 replies
  • January 9, 2025

Hi 

Jack wrote:

Hi ​@monsun,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hi Jack, i have responded back with all the details. Thanks. 


Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2008 replies
  • January 14, 2025

Hi ​@monsun,

I understand our Customer Care team in Australia have now been in touch to offer support?

I hope things are on their way to being resolved for you, but you’re welcome back here at the Dyson Community if you need further support or advice at any point.


  • Author
  • Novice Member
  • 2 replies
  • Answer
  • January 14, 2025

Much appreciated your responses and follow up. I have received my refund. thanks Jack. 


  • Novice Member
  • 2 replies
  • January 15, 2025

I have the same problem. 


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