Telescopic handle not going down on orignal Animal upright ball | Dyson Community
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Hello , I wonder if someone can help. I have used the telescopic handle to hoover stairs and I cannot get the handle to retract back into the hoover . There doesn’t seem to be a button to do it on the original animal and can’t find any support online. Any help much appreciated ☺️. Thanks 

Hi @sarahhutchy1210  I am sorry to hear you are experiencing issues with your Dyson. It sounds like you may have a UP13 Animal upright vacuum. This issue could be caused to a clog in the machine. Please check out my video below to check for a clog.

 

I hope these help.

Thank you for coming back to me. I’ve worked it out now ! I just had to lie it down and it clicked back in and retracted . I appreciate your reply though . 

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