Hi,
I have a problem with Turkish Distributor of Dyson, i bought a CY27 about 5-6 years ago and now engine broken (i dont know what exactly the problem is) and need to be fixed. I contacted with Dyson Turkish customer service they mailed me a billing for repair but they haven’t got my vacuum cleaner yet, they only video called me. They gave me a cargo code and they had my product at 9 June 2023. At 10 June 2023 they sent me a confirmation mail for change my product to a brand new Dyson Cinetic Big Ball Absolute 2 and said it will be around 7.000 TL, i am confirmed it immediatly. But they send me paying link at 15 June 2023. At between these days there was a no link for 7.000. I called them again few times until the day is 15 June 2023; there wasn’t a link before that day. After all they said the price is changed because of there is no registration for your confirm for 7.000 TL, we said "we was confirmed it, it's your problem to didn’t send a link". They said "sorry, but there is no documentation". We said okay no problem what is the new price, "it’s 9.000" send me a link then. They sended it. we paid it, but now they are saying that, maybe you paid it but at our system there is no money. We said that again "this is not our problem i can see at my bank it passed to your account". They said if there is no money at our system we can't send a product. We talked so many times but we couldn’t solve the problem. 10 days past and they have to send us a temporarily machine but they didn’t do it. What can we do? Are managers of the dyson gonna do anything about it? where can we complaint them?
