Hi @Bob, 

Thank for the question and prompt. 

The Dyson Helpline in GB&I is currently unavailable due to circumstances beyond our control. We hope to be up and running again soon, and apologise for any inconvenience in the meantime.

For all troubleshooting queries, including registering your machine, please download the MyDyson App. If you need some extra advice, our Experts are standing by to support you on Live chat through our Digital Assistant, and on WhatsApp. You can find both of these contact options through the Help and Support Section of the MyDyson app. For instructions on downloading the Dyson app, please refer to this article - Downloading the Dyson App.

It may also be something our community team or other members can support you with - please feel free to post your question here. The best place to do it is in our Ask the Community.

Thanks, 

Stuart

Thanks for confirming @Stuart!

This explains it. Thank you. 

@Stuart 

I’ve also been struggling to get any Customer Support. I’ve sent countless WhatsApp messages, every time I reply, it goes silent for a number of hours.

 I’ve tried @askdyson and @dyson DM’s. I’ve sent my details and video of the problem at least four times over WhatsApp and social media.
 

I’ve always justified the premium price of Dyson on their excellent customer service, but the last 48 hours has been shockingly poor.