V11 Absolute - Red rubber inner ring and plastic ring fell out of dust collector when I emptied it. | Dyson Community
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V11 Absolute - Red rubber inner ring and plastic ring fell out of dust collector when I emptied it.

  • 25 October 2023
  • 2 replies
  • 2277 views
T

Red rubber inner ring and plastic ring fell out of dust collector when I emptied it.

Machine seems to still work. What does these rings do and are they important?

 

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Best answer by Anonymous 27 October 2023, 17:29

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2 replies

A

@T944  Those rings are going to create the airtight seal for the best performance overall on your machine. If you notice a performance drop, or debris not staying in the bin - please contact support for a replacement bin.

To do this, simply click on our Dyson Support  link, navigate to the ‘Support' section of the page and scroll down to the ‘Contact us’ section, selecting ‘Start a conversation’. 

Adam. 

T

Thanks Adam,

Took over an hour to get through to Dyson but they are sending me a new dust unit. Fingers crossed it arrives soon as I’ve just moved house and it is filthy! 

Tania

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