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Warranty when machine replaced

  • 29 November 2023
  • 1 reply
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I have today received my new hoover which was a replacement under warranty. However when I went to register my machine I found that it had already been registered by Dyson and instead of having a new 5 year warranty it only has the remaining 2 years that were left of my old machine. Surely this can’t be right? I would have thought that a new machine equals a new 5 years warrenty. Does anyone have any experience of this?

1 reply

@Polly1 Thanks for your post. With a warranty exchange, the replacement unit will adopt the warranty of the unit it replaced. It doesn’t start a new warranty. 

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