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Stuart 4 months ago
Hi All,
It has been a little under two-months since I last shared an update; as always, we have a fair amount to highlight !
In additional to publishing our own ‘Support’ content, where we look to answer questions, share best practices and spotlight key content, we’ve created article specifically designed for Dyson two NEW product releases, the Dyson Headphone and Airstrait.
Here’s a summery of everything we’ve shared:
New Category
Headphones
Two NEW Community sections - For the discussion and sharing of product knowledge;
- New Homepage Category - ‘Headphones’.
- New Knowledge base Category - ‘Headphones’.
Eight NEW subcategories, individually designed to help onboard and support owners;
- New Homepage subcategories;
- General discussion - For general discussion and help.
- Setting up your headphones - For discussion and advice on pairing, connectivity, audio and purification.
- Controlling your headphones - For discussion and advice with controlling the headphones audio settings, In-App features, manual controls, airflow and more.
- Maintaining your headphones - For discussion and advice on general maintenance, including filter information, charging, general cleaning and more.
- Air quality - For discussion and advice on the air quality settings, including the In-App graphs and airflow data.
- New Knowledge base subcategories;
- Your headphones and the Dyson App - To help owners become familiar with the Dyson App and help their onboarding experience.
- Headphones maintenance - To help owners with key static content for cleaning, maintenance, charging and further support.
- Common questions - To answer common questions around charging, usability and Voice Assistant.
Airstrait
Three NEW articles - With the focus on styling and maintenance;
- Dyson Airstrait
straightener - Styling
- Maintaining your Dyson Airstrait
straightener
- The Dyson Airstrait
straightener: Wet and Dry styling modes
Amending five EXISTING articles, individually designed to help onboard and support owners;
- Dyson Hair care: Getting started
- Understanding which Hair care machine I own
- Hair care styling tips: straighteners, airwrap multi-styler and hair dryer
- Dyson Airstrait
straightener/Dyson Corrale
straightener - Do they automatically switch off?
- How to: Style your hair using either the hair dryer, straighteners or airwrap multi-styler
New Articles
Tips, Tutorials, Common Questions, and How to:
- Dyson Airwrap
multi-styler: How to curl your hair
- Dyson Airwrap
multi-styler: Unique features explained
- Dyson Cordless vacuums: Getting to know the LCD screen
- Dyson Airwrap
multi-styler: Golden rules for curl retention
- Allergy season: Seasonal allergy triggers and prevention tips
- Dyson Supersonic
hair dryer: Choosing the right brush for perfect drying
‘Getting Started’ content:
- Robot vacuums: Getting started
- Dyson Hair care: Getting started
- Dyson Cordless vacuums: Getting started
- Dyson Corded vacuums: Understanding the tools and accessories
- Dyson Cordless vacuums: Understanding the tools and accessories
- Dyson Airwrap
multi-styler: Understanding the attachment and accessories
- Dyson Supersonic
hair dryer: Understanding the attachment and accessories
Recent News/Newsletters
- Meet the People of Dyson
- Community News - We've expanded!
- Community Newsletter - March 2023
- Community Newsletter - April 2023
That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.
Thanks,
Stuart