Welcome to May’s edition of our newsletter.
Hello to all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here! Every time you interacted with an article, leave a ‘like’, comment, suggestion, or feedback, it all helps our community grow 😃!
Let’s start by looking at what our team have been working on this last month. And highlight the NEW content that hit the community in May.
How to: Campaign
We’ve been releasing even more articles into our ‘Getting to know your machine’ series. In May, we’ve focused our efforts into articles that help new and returning owners become familiar with their machines’. These include:
- Robot vacuums: Getting started
- Dyson Hair care: Getting started
- Dyson Cordless vacuums: Getting to know the LCD screen
- Robot vacuum: Getting started with the joystick control and other audio features
- Robot vacuum: Getting started with Purification and Visor on the headphones
Our next batch of articles focus specifically on our newest category and the newest products to be released by Dyson. Keep an eye peeling for these throughout June and July 🙂!
Category Update ‘Robot vacuum’
Following the unveiled of intelligent robotic vacuum cleaners - the Dyson 360 Vis Nav™ robotic vacuum, we’ve updated our existing Robot content to include the Dyson 360 Vis Nav™ robotic vacuum - adding to the already rich content we have to support owners with product onboarding, in-app functionality, through to maintenance and common queries.
This update includes:
- An update to our TWO existing community sections - For the discussion and sharing of product knowledge;
- Homepage Category - ‘Robot vacuums’.
- Knowledge base Category - ‘Robot vacuums’.
- Updated copy, onboarding and support material, including embeddable YouTube links applied to our existing 33 articles and 8 subcategories - individually designed to help onboard and support owners;
- Robot vacuums subcategories;
- General discussion - For general discussion and help.
- Setting up your home - For discussion and advice on preparing the home, connectivity, through to the first clean.
- Scheduling, mapping and zoning - For discussion and advice on using In-App scheduling, mapping and zoning features.
- Controlling your robot - For discussion and advice with controlling the robot, In-App features, manual controls, and more.
- Maintaining your robot - For discussion and advice on general maintenance, including filter information, charging, general cleaning and more.
- Knowledge base subcategories;
- Your robot vacuum and the Dyson App - To help owners become familiar with the Dyson App and help their onboarding experience.
- Robot vacuum maintenance - To help owners with key static content for cleaning, maintenance, charging and further support.
- Common questions - To answer common questions around charging, usability and more.
- Robot vacuums subcategories;
Category Update ‘Hair Care’
With the unveiling of our latest hair care innovation, the Dyson Airstrait™ straightener in New York, we expand the Hair care category to incorporate this new product.
From sharing our ‘Getting started’ videos, articles that explore the Wet and Dry styling modes, through to those that cover general maintenance, here’s a summary of everything that's new and that’s changed:
- Three NEW articles - With the focus on styling and maintenance;
- Amending five EXISTING articles, individually designed to help onboard and support owners;
- Dyson Hair care: Getting started
- Understanding which Hair care machine I own
- Hair care styling tips: straighteners, airwrap multi-styler and hair dryer
- Dyson Airstrait™ straightener/Dyson Corrale™ straightener - Do they automatically switch off?
- How to: Style your hair using either the hair dryer, straighteners or airwrap multi-styler
Announcements
Alongside the category updates, Dyson also announced the release of two further products. The Purifier Big+Quiet Formaldehyde and the Dyson Submarine™ wet roller head. Read more about these two products by clicking on the below articles;
- Introducing the Dyson Purifier Big+Quiet Formaldehyde
- Introducing the Dyson Submarine™ wet roller head
It’s been a busy month, with lots of new content. We’re of course eager to hear what you think, so let us know in the comments below! 🤗
Top contributors
The competition to the top spot is always fierce, and always incredibly close. This month saw three different members reach the victorious spot of ‘Top contributors’. These are:
- For being the ‘most active person’ across the entire community. Leaving the most replies and likes.
- For having more of their replies marked as the ‘Best answer’.
- For receiving the most likes across their topics and replies within a single month.
Congratulations to each of you and please keep up the great work!
That’s it. As always, if you have a suggestion for future content or just simply wish to provide feedback, let us know in the comments below.
Speak to you all again very soon!
Stuart