Hi I have a 2017 Hot+Cool purifier that I have lost the remote for due to moving house. I can connect the machine but once it’s connected the app just goes back to the ‘add a machine’ page and I’m unable to use the app as the remote. Any idea how I can get it to actually connect to completion?
Additionally, if I just get a replacement remote will they still work on my machine?
thanks
Solved
Purifier connecting to wifi but not the app
Best answer by Anonymous
Hi
Thank you for posting your question to the wider community.
Connectivity can be enabled or disabled by pressing and holding the purifier's ON/OFF button for 5 seconds.
If you’re still having trouble using the app, you would find the article below helpful.
I have also added the link on how to purchase replacement parts, should you wish to replace your remote.
If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
Hi
Thank you for posting your question to the wider community.
Connectivity can be enabled or disabled by pressing and holding the purifier's ON/OFF button for 5 seconds.
If you’re still having trouble using the app, you would find the article below helpful.
I have also added the link on how to purchase replacement parts, should you wish to replace your remote.
If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
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