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Jack
Dyson Community Manager
3 years ago

Controlling your Dyson headphones

Controlling your Dyson OnTrac™ or Dyson Zone™ headphones.

  • 6 Posts
  • 21 Replies

Key reads to get you started (5)

  • How do I use the Audio controls on my Dyson OnTrac™ headphones?

    Article by
    Jack
    Jack
    Topic How do I use the Audio controls on my Dyson OnTrac™ headphones?

  • How do I use Active Noise Cancellation (ANC) on my Dyson OnTrac™ headphones?

    Article by
    Jack
    Jack
    Topic How do I use Active Noise Cancellation (ANC) on my Dyson OnTrac™ headphones?

  • How do I charge my Dyson OnTrac™ headphones?

    Article by
    Jack
    Jack
    Topic How do I charge my Dyson OnTrac™ headphones?

  • What does the LED light mean on my Dyson OnTrac™ headphones?

    Article by
    Jack
    Jack
    Topic What does the LED light mean on my Dyson OnTrac™ headphones?

  • How do I adjust the headband of my Dyson OnTrac™ headphones?

    Article by
    Jack
    Jack
    Topic How do I adjust the headband of my Dyson OnTrac™ headphones?
6 Posts
B
BenderdcNovice Member
asked in Controlling your Dyson headphones
Ontrac ANC for calls

Hello - I see there are multiple requests for Dyson to allow ANC during phone calls. All of the threads are marked as “resolved,” but this is absolutely not resolved. Saying, “we’ve made an active choice not to allow this feature you’ve let us know is critical for you as a customer” is not a resolution. I just received these headphones yesterday and thought they were defective when I was on a call. In today’s work environment where most of us are looking for headphones to cancel out the overwhelming noise of coworkers in the office, noise cancelling on calls is table stakes for premium headphones. I’m a workplace strategist at a large architecture and design firm, which means I design workplace setups and strategies for corporations. These headphones will get a red x (warning against them as part of a workplace setup) unless this feature gets updated.

705
Jack
Dyson Community Manager
H
HzoneRookie Member
asked in Controlling your Dyson headphones
PLEASE allow noise cancelling during phone calls

I know it's been posted before but please can you update the Dyson zone to allow noise cancelling during phone calls.. for a premium headset that you can't use for phone calls as the background noise becomes too much is a serious downfall. I understand you've implemented this to keep you aware of surroundings or the level of your own voice.... How can this be a valid reason when you can listen to music with noise cancelling and still remain perfectly safe, if you made it an option to switch between noise cancellation or background amplification (like any other time) then surely the safety would remain in the hands of the user and they can switch back & forth as they see fit during a phone call.. Trying to conversate in any kind of public place becomes super difficult and frustrating down to this rule, I'm hoping if enough people agree and continue raising this annoyance you guys will listen and release an update

505
ernables
Gold Level Contributor
H
harrischristieNew Member
asked in Controlling your Dyson headphones
ANC During calls

I was unsure why I couldn't enable noise cancellation when in a teams call for work, I came on here to look to see if I was missing something but it appears that this is an intentional feature by Dyson. I think this should be changed perhaps with a software update as working in an office there is usually multiple calls going on around me and without noise cancellation it makes it very difficult to listen to the call I’m on whilst also hearing everyone else around me. I understand this feature was created to give you awareness of how loud you are speaking however this should be an option for the user. I don't see the point in disabling the option to switch between ANC and Transparency mode when in a call. I would love to hear back on this and hopefully my feedback can be passed on to those at Dyson as I'm sure I wont be the only one with this issue. Thanks.

641
Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Controlling your Dyson headphones
How do I control my Dyson Zone™ headphones using my Apple Watch?HEADPHONES - CONNECTION JOURNEY

Dyson Zone™ headphones Apple Watch The 6.2.23380 update to the MyDyson™ app brings you the ability to control and interact with your Dyson Zone™ headphones using your Apple Watch (requires watchOS 9.0 or later). You can access and adjust Equaliser (EQ), Active Noise Cancellation (ANC) and airflow settings, check remaining filter life, and view real time air quality (AQ) and in-ear sound level data. Quick and easy control, on the go! Battery and filter life levels In-ear sound levels Air quality levels ANC and EQ controls If you’ve not yet download the MyDyson™ app or paired your Dyson Zone™ headphones, take a look at the Dyson Community articles below: Downloading the MyDyson™ app Pairing your headphones We’d love to hear what other features you’d like to see!

17472
H
Silver Level Contributor
J
Jcc546Novice Member
asked in Controlling your Dyson headphones
Dyson Zone - Listening with a USB-C to USB-C

Hello 👋🏻 I tried using the included USB-C to USB-C cable to connect the Zone to my phone to listen that way but it doesn't work. I have a Samsung Galaxy S22 Ultra, it will recognize that a device is plugged in but it only sends it power, it doesn't recognize it as an audio device. If I use the in-flight adapter with a USB-C to 3.5mm adapter and connect it to my phone's USB-C port then my phone recognizes the 3.5mm adapter as an audio device and send out the audio. Is there a way I can use the Zone wired and connect it to my phone with just a USB-C to USB-C cable? Thank you!

8705
ernables
Gold Level Contributor
M
Matt JamisonRookie Member
asked in Controlling your Dyson headphones
How do I change the Device on app

How do I change the Device on app @Kaelan

1233
A

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