PLEASE allow noise cancelling during phone calls | Dyson Community
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I know it's been posted before but please can you update the Dyson zone to allow noise cancelling during phone calls.. for a premium headset that you can't use for phone calls as the background noise becomes too much is a serious downfall. I understand you've implemented this to keep you aware of surroundings or the level of your own voice.... How can this be a valid reason when you can listen to music with noise cancelling and still remain perfectly safe, if you made it an option to switch between noise cancellation or background amplification (like any other time) then surely the safety would remain in the hands of the user and they can switch back & forth as they see fit during a phone call..

 

Trying to conversate in any kind of public place becomes super difficult and frustrating down to this rule, I'm hoping if enough people agree and continue raising this annoyance you guys will listen and release an update 

I understand you've implemented this to keep you aware of surroundings

 

that reason is why, in my opinion, they won't release an update or even consider it.

just think - someone has noise-cancelling on, listening to music in a busy downtown city at lunchtime. they get a call, answer the call and, with noise-cancelling on, they dont hear a car horn or a bike horn or some other sound to alert them to something about to cross their path and BOOM… the person using these headphones get hurt. they then sue Dyson for not being able to hear their surrounding whilst on a call.

so you (and others no doubt) don't like this. Luckily for you there are other headphones you can use or, just remove the headphones entirely and take the call.

first world problems…

Hi ​@Hzone,

Welcome to the Dyson Community, and thanks for taking the time to share your feedback here.

As you’ve mentioned, this has been raised previously by other owners:

 

Beyond this we don’t have any further information to add at this time, but we’ll be happy to pass your comments along to the right people for you!

I understand you've implemented this to keep you aware of surroundings

 

that reason is why, in my opinion, they won't release an update or even consider it.

just think - someone has noise-cancelling on, listening to music in a busy downtown city at lunchtime. they get a call, answer the call and, with noise-cancelling on, they dont hear a car horn or a bike horn or some other sound to alert them to something about to cross their path and BOOM… the person using these headphones get hurt. they then sue Dyson for not being able to hear their surrounding whilst on a call.

so you (and others no doubt) don't like this. Luckily for you there are other headphones you can use or, just remove the headphones entirely and take the call.

first world problems…

Ok I understand what you're saying, however here is my counter argument:

 

Noise cancelling is still an option when streaming music, what's to say this same car accident from the unheard horn happens whilst walking down the street listening to drum & bass with noise cancelling on at the same time? Would this still be Dyson's fault?

Surely it is down to the user to be responsible and aware of their surroundings whether they are on a phone call, listening to music or listening to an audiobook.

 

They could implement a feature so that noise cancelling is automatically turned off upon entering a phone call but user should have the choise to switch noise cancelling back on, mid call, and it is therefore there responsibility to be aware of noise and personal voice levels. There could be an in-app warning 

My god! ​@ernables, stop trolling people who have issues with these headphones! They may be perfect for you, but some of us would like them to suit our needs. What do you have against ANC on calls?

My god! ​@ernables, stop trolling people who have issues with these headphones! They may be perfect for you, but some of us would like them to suit our needs. What do you have against ANC on calls?

now you are stalking me. Stop.

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