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Controlling your Dyson robot

Get advice on or post a question. Asking how to control your Dyson robot machine and using the MyDyson™ app.

  • 12 Posts
  • 40 Replies
12 Posts
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FloobNew Member
asked in Controlling your Dyson robot
Cant access Notifications in the MyDyson iOS app

I have connected my Dyson 360 Heurist to my iOS phone and wifi without issue and can send it instructions to clean etc.. But in the app, whenever I try the ‘Manage Notifications’ option, I get a screen saying ‘We’re having trouble connecting’. How do I resolve this?  

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F
6 days ago
M
mixtralllmNovice Member
asked in Controlling your Dyson robot
connecting to the 360 Vis Nav locally via mqtt does not work anymore

hello!at some point in April 2024 there was a FW update that seems to have broken my ability to connecto the device locally from MQTT.Doesy anybody know the nature of the change?The local credentials are still avialable but it just seems to now work anymore. Jack, do you know anything about this?

5
M
11 days ago
M
Mike.SmithRookie Member
asked in Controlling your Dyson robot
360 vis nav alexa skill

I used to have a 360 Heurist which I could control via the Dyson skill on Alexa. Since changing to a 360 vis nav, the Alexa skill appears to do very little and returns the response “the action requested is not supported on this machine” to just about everything.I notice that on the Dyson website when I looked up the Dyson skill for Alexa it does not list the 360 vis nav as a supported device (so that appears to be correct😀). Has Dyson dropped support for the Alexa dyson skill for new devices?

1
M
16 days ago
yamesblunt
yamesbluntNovice Member
posted in Controlling your Dyson robot
Increase Vis Nav Dockingprocess with using the LED Ring

I got a really god idea for the docking in issues! That would change a lot!That idea was also sent to UK after I discussed the solution with my Vis Nav Professional. I hope it will find a way into the VisNav Settings. The IdeaCreate a toggle to switch on the LED Ring when the Vis Nav is on its way to the docking station and in the docking process. Make sure that the setting is NOT in linked to the brightness of the room- just turning on the LED lights. Here is why and how I found it as a solution.My Vis Nav and also my old 360 Heurist got always issues with docking in, no matter if it was day or night, sunny, cloudy or with lightbulbs. I got an iPhone 12 Pro Max. I switched on the flashlight and positioned it behind the Robot while it was docking in, but got issues to find the dockingstation. The reason was, I hoped that by improving the light conditions the robot will lern how to dock in better in the future…. BUT I found out that EVERYTIME I placed the iPhone-Flashlight behind the Ro

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yamesblunt
4 months ago
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chienwuenNovice Member
asked in Controlling your Dyson robot
Dyson 360 Vis Nav - Software error

I've had a bad few days. Several software errors today already. I'm starting to think I got a faulty machine. 

17
A
9 months ago
W
WoofwoofNew Member
asked in Controlling your Dyson robot
Why does my Dyson 360 Heurist robot vacuum return to its dock as soon as I start a clean?

My robot keeps starting and moving off the dock for about a foot or so, turns round and heads back to re dock. Returning to light dock comes on and in app the room I’m trying to clean gets a negative sign by the room.all filters cleaned and checked. Vacuum 2years old.Battery charging normally. No blockages. Software up to date.any suggestions? thx!(Moderation edit - title updated)

1
Jack
Dyson Community Manager
9 months ago
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Matt JamisonRookie Member
asked in Controlling your Dyson robot
Dyson Robot - How do I see the House Map with the Robots Current Position on it.

How do I see the House Map with the Robots Current Position on it. 

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Charliebrown
Gold Level Contributor
1 year ago
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haygregRookie Member
asked in Controlling your Dyson robot
360 vis nav not detecting battery out of the box (Solved)

I have just unpacked and set up my brand new machine. It has successfully connected to wifi. Says place on dock, it is on dock, battery not connected, robot temperature too high. It won’t even start. Software updates fail. Shattered!  What am I missing?

3
J
Bronze Level Contributor
1 year ago
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Sabine drysdaleNew Member
asked in Controlling your Dyson robot
Dyson Robot 360 - The Dyson App in CHILE

HI there, I bought a Dyson 360 heurist in the netherlands and brought it to Chile, where I live. I asked the people in the store if it would work and said no problem. NOw I find the app store does not let me download the app and cannot use it. Help! Is there any way to fix this. It was a very expensive purchase.  Tried VPN and no success.  Sabine

1
A
1 year ago
G
GEMRookie Member
asked in Controlling your Dyson robot
360 Heurist - Wandering robot - Direct cleaning?

Can I make my robotic vacuum cleaner take a direct route from its base to the room to be cleaned?  At the moment it sets off and wanders around the hall before going into the chosen room to clean. (Moderation Edit - Tags Added/Updated Category) 

3
A
1 year ago
A
Anonymous
asked in Controlling your Dyson robot
360 Heurist - Robot Offline

Hi My friend has a Robot Heurist and it’s showing as switched off in their App. They’ve put it on the dock and it doesn’t come on. Is there an off and on switch? Does anyone know what they can do to try and fix it?Thanks. Kirby(Edited by moderator – Tags added) 

2
A
2 years ago
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Anonymous
asked in Controlling your Dyson robot
360 Eye - Docking issue

Hi everyone. I’m hoping someone can help or at the least point me in the direction of support content. I recently redecorated and had to move my robot dock. When plugging it back in, I made sure it was in the same place with nothing in front of it. On two out of three occasions the eyes has had trouble docking. Does anyone have a suggestion on what it could be or what I can try to fix it? Thank you in advance. 

2
Stuart
Dyson Community Manager
2 years ago
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