Connection issue | Dyson Community
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Connection issue

  • 5 August 2021
  • 2 replies
  • 325 views

Userlevel 6
Badge +7

My fan keeps losing connection to the app, does anyone know how to fix this or stop it from happening ?

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Best answer by Emma.S 6 August 2021, 13:24

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2 replies

Userlevel 5
Badge +10

Hey David. I had this problem a couple of weeks ago and posted a review on the app store. 

The team at dyson responded and got me to do a reset. Basically I unplugged my machine for a few minutes and when I plugged it back in, it ‘refreshed’ the connection and started to work. 

Hopefully this has helped. 

Emma :)

Userlevel 6
Badge +7

Thanks @Emma.S its fixed now. Hopefully this will work in the future as well.

David.

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